What temperature should be in the apartment in winter. The temperature in the apartment in winter, the norm according to the law

The cost of utilities is growing every year, including for the heat supplied to our batteries. Sometimes the temperature in the apartment is not up to comfortable. And tenants apartment buildings complain that they are forced to overpay for a resource that does not meet the standards of the heating season.

What should be the air temperature in heating season and the norm of temperature in the apartment according to the law? This is the issue we need to sort out.

When is the heating turned on?

When it gets cold before the heat is supplied, it becomes uncomfortable to live in an apartment and more and more often the question of the timing of the heating season is of concern.

Decree of the Government of the Russian Federation of May 6, 2011 No. 354 clearly defines the beginning and end of the season for supplying heat to residential buildings. According to the document, heating should begin in apartments in the fall, when the average daily air temperature in the street is below 8 ° C for 5 consecutive days. And turn off in the spring at a constant temperature above 8 ° C.

Thus, if there are fluctuations in the average daily temperature from +5°C to +10°C for several days, then it is too early to talk about the inclusion of heat.

Norms of air temperature in the heating season in the apartment 2019

The main legislative act regulating indoor temperature standards is GOST 30494-2011. Buildings are residential and public. Indoor microclimate parameters».

They provide the best and allowable norms temperatures used for apartment buildings and various premises:

• kindergartens;
• administrative buildings.

It follows from the document that the temperature norm in the apartment should be from +18 °С to +24 °С.

Period of the year	The name of a room	Air temperature, °С
		optimal	admissible
Winter	Living room	20-22	18-24 (20-24)
	At the temperature of the coldest five-day period: -31 ° C and below	21-23	20-24 (22-24)
	Kitchen	19-21	18-26
	Toilet	19-21	18-26
	Bathroom, combined bathroom	24-26	18-26
	Premises for rest and study	20-22	18-24
	Inter-apartment corridor	18-20	16-22
	lobby, stairwell	16-18	14-20
	Storerooms	16-18	12-22
Summer	Living room	22-25	20-28

In parentheses, room temperature for nursing homes and families with disabled people.

Temperature norm in a corner apartment during the heating season

The new GOST does not say anything about houses with corner apartments, respectively, the value is taken according to the norms of a standard living room. In the old GOST R 51617-2000, it was indicated that the value increases by 2 degrees.

Deviations from the norm are allowed:

• for optimal - 2 ° С;
• for acceptable - 3 ° С;

Violation by public utilities that reduce the supply of heat to apartments entails both administrative and criminal liability.

How to measure the air temperature in the apartment?

It is not very easy to get objective figures of the measurements made, but if you wish, you can be patient and eventually achieve a recalculation of the heat payment.

To measure the air temperature in the room correctly, you need to follow a number of rules:

1. Measurements are made at an outdoor temperature not higher than -5°C.

2. Take measurements on a cloudy day. The rays of the sun, penetrating into the room through the window, additionally warm it up, and the indicators on the device will not correspond to the actual picture.

3. Eliminate heat leakage through leaky windows and cracks.

4. Measure temperature:

• in a private house - in two rooms over 5 sq.m., having 2 outer walls or big window(area from 30% of all walls in the room);
• in an apartment building - measurements are made at the first and top floors, in two rooms more than 5 sq.m.

5. Position measuring device should be at least half a meter away from outer wall and batteries, at a height from the floor in rooms located mainly:

• in a sitting position - 10; 60 and 170 cm;
• standing or walking - 10; 110 and 170 cm.

If the temperature in the apartment is below normal, what should I do?

If during the measurements a deviation from the norm was found to a smaller side, it is necessary to notify the utility service or management company, in whose service there is an apartment building. She sends an emergency team to draw up an act of measurements. This is an official document containing a number of details, on the basis of which a decision is made to recalculate utility bill for services. It is compiled in two copies, one of which remains in the hands of the tenant.

In case of a significant deviation from the norm, the management company is obliged to recalculate the heating payment for the month in which these deviations are discovered.

The law sets the figures for reducing payment - they are 0.15% per hour, when a temperature deviation from the standard value is detected.

For example. During the heating season, the air temperature of the corner room is fixed at 16 ° C (the norm is +20 ° C) 14 hours from the billing period (it is 720 hours). After reading the instrument individual accounting heat energy consumption for the past month amounted to 0.7 Gcal at a tariff of 1,900 rubles. 32 kop. for 1 Gcal. Since the air temperature was below normal, the amount of payment for heating is reduced by 0.15% for every hour when it is recorded in the act.

Recalculation of utility bills for heating

1. Reduced fee for 14 hours when heating was provided inadequate quality, on: 0.15% x 14 h = 2.1%.
2. Regulatory payment for heat in billing period(30 days or 720 hours): 0.8 Gcal multiplied by the tariff of 1,900 rubles. 32 kop. total 1 520 rub. 25 kop.
3. As a result, after the reduction, we get: 1,520 rubles. 25 kop. x (100% - 2.1%) = 1,488 rubles. 32 kop.

There are times when patient residents measure the temperature for several days and during this period it constantly falls short of the norm. Then the pay cut becomes significant. But not every management company is ready to unquestioningly recalculate the cost of services for heating. Often dissatisfied tenants can defend their rights only in court.

Problems with the heating system

Such problems lie, as they say, on the surface. Their consequence is not only barely warm batteries, but also high humidity due to freezing and thawing of the walls. This inevitably leads to the formation of fungus. Of course, such conditions are far from normal for living. Typical signs heating problems:

• small leak in radiator
• noise and seething in the pipes,
• difference in temperature of radiators within one apartment,
• heat distribution is uneven across the floors of the house,
• problems in the system apartment building generally.

When preparing apartment buildings for the heating season, the management company is obliged to check all systems. If any of them fails, then a number of actions should be taken to eliminate it.

Question answer

According to which regulatory document is the temperature in corner apartments in heating period should be 2-3 degrees higher than in the others?

In connection with the introduction of the new GOST 30494-2011 and the abolition of the old GOST R 51617-2000, the following is not true!

In rooms and apartments located in the corner of the house, the temperature during the heating season should be at least 20 degrees, which is 2 degrees higher than the standard for other rooms. This rule is enshrined in the Rules for the provision of public services. The Rules were approved by Resolution No. 354 of May 6, 2011 and came into force on September 1, 2012.

The same temperature situation for corner apartments is also noted in GOST R 51617-2000, it establishes general specifications and requirements for the provision of housing and communal services. The document contains a reference to the relevant SNiP, as well as a table according to which the temperature in the corner rooms of apartments and dormitories should exceed the standard (18 degrees) by 2 degrees and should not fall below 20 degrees.

To ensure such a temperature regime that will comply with the above documents, in corner rooms residential apartments and dormitory rooms, the project also includes the installation of an additional battery. This is also necessary so that the wall does not freeze through. Due to freezing, there may be excessive humidity in the room after thawing and mold. The owner of the corner apartment should not arbitrarily remove the additional battery so that there are no problems in the future.

What temperature should be in the apartment in winter?

Interest in the temperature in a living room appears when people begin to feel uncomfortable.

The issue of comfort is not an idle one, because if the fact of a shortage of heat is confirmed, homeowners will be able to pay their heating bills in full, and utilities will receive an additional incentive to fix the problem faster.

Ordinary angry calls to the housing and communal services will not achieve anything - verbal complaints have no power. You need to act competently and diplomatically, you need to know exactly what the temperature is in the apartment during the heating season, take measurements correctly and know where to go and how. In all the subtleties of heating, as well as hot water supply and air exchange, the article will devote further.

With the advent of the first cold snap, the chilled tenants of apartment buildings are interested in the question: when does the heating season begin? The answer will depend only on the weather outside the window.

There are certain rules, following which utilities supply heat to apartments:

• In autumn, temperature measurements are taken for 10 days. And if the whole period was less than +8, it's time to turn on the heating.
• In case of temperature fluctuations, when one day can be + 2 °, and after a couple of days + 10 ° - heating is not supplied.
• In spring, the decision to stop the heating season is made on the basis of a five-day interval when the temperature was above +8 °C.

Also, do not panic if it turns out that your friends' house is already getting warmer, and your batteries are still cold. According to the law, public utilities have ten days to supply heating to all high-rise buildings.

The temperature in the apartment in winter, the norm according to the law

The norms of SNiP are the constitution for utilities. Violation of the standards that are prescribed there may result in administrative or even criminal liability for farm workers.

Air in the rooms. The range of temperatures that can legally be kept in our apartments, and be considered acceptable, is quite wide:

• For residential premises, the permissible minimum is +18 ° C. During the five-day period, when the thermometers fall below -31 ° C, the norm will be +20 ° C. (Night or day, it doesn't matter.)
• The minimum value is +20 °C in corner apartments. In a cold five-day period (below -31 ° С) +22 ° C.
• The kitchen must also be heated to at least +18 °C.
• The bathroom is warmer than the whole house + 25 °C.
• Separate toilet +18°С.
• Entrance hall, stairwells and pantry, if any, +15 °C.
• Lift +5 °C.

Overheating, or excessive heat that is supplied to apartments, is also not desirable. This leads not only to the fact that people are forced to open windows and languish in the heat, but also steals their funds. After all, even if the consumer released heat into the street by opening the window, he will be obliged to pay for it, since payment is made for cubic meters.

Batteries. What should be the temperature of the batteries in the apartment? There are standards for the coolant in radiators (regulated in 2003).

The norms for supplying water to the batteries depend on the conditions on the street and are valid only with the lower connection of the radiator pipes:

• At t outside air + 5 ° - in the supply should be + 50 ° C, and in the return 39 ° С.
• Outside the window 0 ° - in the supply + 65 ° C, in the return 48 ° C.
• Outside the window -5 ° - in the supply + 78 ° C, in the return 56 ° C.

If t in batteries is lower than the established threshold by 3 °C during the day and by 5 °C at night, then recalculation of the payment must also be made.

With a single-pipe heating system, the coolant temperature is always slightly higher than in a two-pipe system.

Hot water. AT cold period an important factor is how hot the water is, really hot. According to the law, its temperature should be +60 - 75 ° С . Not only the feeling of comfort is important here, because if the water does not reach 65 ° C, bacteria can live and multiply in it, which pose a danger to human health. Hot water doesn't go that far quality processing, as cold, precisely because it is supposed to be heated to 65 °.

Underheating also affects the finances of the owners. After all, the fee is charged based on the consumption at a certain temperature, but if the water is even slightly below the norm, residents have to increase its consumption and pay more.

To measure t hot water, a container is installed in the bathroom or sink, an alcohol thermometer is placed in it and running hot water is started.

The measurement process takes 10 minutes.

If during this time the temperature does not reach - this is a reason for the trial.

By the way, it may turn out that the heating plant is not to blame for the undercooling of hot water. Sometimes a decrease in temperature in the taps is caused by the illegal installation of underfloor heating by one of the owners in the riser.

Most cities have hot line emergency service, the dispatcher of which will help to contact the heating networks, the management company, etc.

Air exchange rate

If in summer air exchange rates are a matter of fresh air and health, then in winter excessive air exchange can lead to large heat losses and hit the owner's wallet.

• In a residential area with an area of ​​​​more than 20 m 2, 30 m 3 per hour is relied on for 1 person permanently staying inside.
• In rooms less than 20 m 2 - 20 m 3 per person.
• In a kitchen equipped electric stove this is 60 m 3, gas stove- 90 m 3 / hour.

Few people have the opportunity to independently measure the air exchange rate. There are several techniques. To take readings, a device called the “Air Door” is used. The device is located in any opening (window or door). The fan in the system pumps air and produces digital results with high accuracy.

Air exchange scheme

A technique for measuring the flow rate on the final filters with a hot-wire anemometer is also used. The volumetric air flow is calculated from the speed and area of ​​the filters. Such measurements can be influenced by many factors, so it cannot be called ideal.

Another way is when the entire volume of outgoing air is collected in a special casing - a balometer.

You can order the measurement of the air exchange rate in special laboratories and expert bureaus. The cost of the service will be 7 - 10 thousand rubles. – depends on the region and equipment.

Average comfortable temperature for living, the range is from 18 to 25 degrees Celsius, but these are conditional values. determined by legal regulations.

Read about the features of making a burner for working out with your own hands.

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For many Russians, paying utility bills is associated with constant stress, especially in winter. After all, often the residents of houses, in most cases old building, complain about the cold in the apartment, but at the same time they have to pay for the missing heat in full.

Insufficient space heating is caused by the fact that for some reason the coolant does not warm up as it should. To control this issue, the temperature norm in the apartment during the heating season was introduced. It helps, with the help of state regulatory documents, to prove that it is not the tenants who are too thermophilic, and the public utility is not able to troubleshoot in time.

Factors affecting temperature

The final temperature in the apartment can depend on many factors. The main and most significant are the following:

• The climate in the region;
• Season;
• Human factor: number of residents, their age and subjective preferences;
• The location of the apartment technical features and the condition of the coolants.

Since each parameter affects the final result in its own way, we will study them in more detail.

Climatic conditions

Depending on the region in which the consumer's home is located, the temperature level inside is also set. So, in remote regions in the north it is quite cold, and in the southern latitudes home temperature will be noticeably higher. In addition, it is important to take into account the humidity of outdoor air, atmospheric pressure and the amount of precipitation outside the window.

Season

The season has the most direct influence on the climate in the apartment: in summer the temperature will be high, and in winter it will drop significantly. In the spring, public utilities stop the heating season, which also affects the thermometer readings. If the autumn turned out to be cold, it can be cold in the apartment almost the same as in winter.

According to GOST R 51617-2000 “Housing and communal services. General technical conditions "the temperature in the apartment should be within 18-25 degrees Celsius

Most Russian regions The optimum temperature in the living room is in the following range:

• from 19 to 23 o - in the winter months;
• from 24 to 27 o - in the summer months.

Despite the fact that the difference of 3-4 degrees at first glance seems insignificant, in fact, these changes are very noticeable. In winter, due to the lack of ventilation, the air becomes drier, and the temperature seems to be lower than it actually is.

Housing features

A few more components of a comfortable atmosphere in the house are the area of ​​\u200b\u200bthe premises, the height of the ceilings, the location of the dwelling, and even the presence of furniture. Apartment with high ceilings will warm up worse due to large area. And in corner apartment it will be a little colder than in the central one - the latter is protected from the wind by neighboring apartments.

They also influence specifications housing. Among them:

1. Battery size. The larger the radiator, the higher the room temperature will be. However, experts do not recommend residents to change the number of battery sections on their own. Due to such manipulations, the pressure in the heating system may drop, and the radiators will not fully warm up.
2. Energy saving double-glazed windows. In the room where such a double-glazed window is installed, it is much warmer than in the rest. This design reliably protects from cold and wind, but at the same time easily passes the sun's rays inside.
3. Wall insulation. Walls finished inside or outside heat-insulating material, will help reduce heat loss in the room.
4. Additional elements. If you install a heat-reflecting screen next to the battery, the resulting heat will be directed inside the apartment, warming up the room better. Carpet on the walls or insulated linoleum on the floor will also help maintain a comfortable temperature.

Human factor

Temperature renders different influence for people of different sex and age. For example, men will feel comfortable in colder temperatures than women.

Pets feel warm and in case of cold weather they look for the warmest place

In an apartment where children live, it is very important to regularly check the norm, because the body of babies is not yet able to independently increase or decrease heat transfer. Children tend to freeze or overheat faster than adults, so the average temperature in the children's room should be kept at +22 degrees. The same applies to older people: they are very sensitive to temperature changes.

Temperature standards in the apartment

Standards for the temperature in residential premises during the heating season are legalized, and administrative or criminal penalties may follow for their violation. They are determined by sanitary and building codes and rules, and are absolute law for utilities.

At what temperature turn on the heating

The nuances of the beginning of the heating season are provided for by Decree of the Russian Government No. 354 of May 6, 2011. According to him, the batteries in the apartments turn on when the average daily temperature drops below +8 C on. Moreover, this indicator should not change within 5 days.

According to the rules, the heating season starts at average daily temperature below 8 °C for 5 consecutive days

For example, if for two days in a row the temperature was at +6, and then rose to +9, and in the next two days it fell again to +7, then heating will not be turned on. The batteries are disconnected according to the same scheme: on the street for 5 days in a row the temperature should be above +8 C о.

It is important! As a rule, the heating season in most Russian regions starts in mid-October and ends in April.

Temperature standards

To make it pleasant for tenants to be in their apartment, each room and room should have its own temperature indicators. According to GOST and SNiP, the most comfortable temperature for a person ranges from 19 to 25 degrees.

The standards for residential and non-residential premises in an apartment building can be found in the table below.

Season	room	Air temperature, C o
		minimal	optimal
Winter/cold spring		from 18	20-22
	Bedroom	from 16	18-20
	Living room in regions where the temperature stays below -31C for 5 days o	from 20	21-23
	Children's room	from 21	22-24
	Kitchen, toilet	from 18	19-22
	Bathroom / WC	from 18	24-26
	Landing	from 14	16-18
	Pantry	from 12	16-18
Summer	Living room or any living room	from 20	20-25

According to SanPin standards, the minimum run-up between temperatures in various premises should not be more than 3 degrees.

It is important! At night, the air temperature outside the windows drops sharply regardless of the season, so slight temperature fluctuations are acceptable at night.

The minimum temperature in a corner apartment is 20 °C

Medical component

We found that the optimum temperature for a living room is 22 C. However, medical regulations introduce another very important indicator- air humidity. If it does not exceed 40%, and the temperature standards are observed, then the person in the room will be comfortable. Otherwise, health problems may begin:

• Irritation of the nasal mucosa;
• Mucus production in the nasopharynx;
• Decreased immunity to acute respiratory viral infections;
• Violation of the psycho-emotional state.

More high humidity only allowed in the bathroom. The bathroom must be protected from mold and excessive dampness, so more heat. It neutralizes the harmful effects of water vapor, so the threat to health is excluded.

The cool temperature in the bedroom promotes rapid relaxation and deep sleep, helping the body to fully rest during the night. The kitchen should not be too hot because the stove and other heating elements the temperature will always rise.

Elevated temperature in the nursery creates optimal level for the regulation of heat transfer in small tenants. So, in an apartment where this moment there is a child, the temperature must be increased by at least 1 degree. During bathing, the temperature in the bathroom should be 28 C.

How to measure the temperature in the apartment

In order to track the deviation from the norms, it is recommended to regularly measure the temperature in living rooms. And it is important to do it right, considering all technical requirements. They look like this:

• The measurement is made at the level of 1 m from the outer wall and 1.5 m from the floor covering;
• The presence of factors that can affect the temperature is not allowed in the room: slots, heaters, open windows / doors, direct sunlight;
• Indications are recorded hourly during the day, after which the average is calculated;
• The weather on the day of the inspection must be neutral, with no extreme heat or abnormal cold allowed.

When measuring, a deviation is considered to be a temperature below the standard. In cases where an independent measurement showed a deviation from the norm, it is necessary to contact the dispatch service. After a call to the address of the tenant, an emergency team is sent, which draws up an official inspection report. The document contains the following data:

• Technical description of the apartment, including its location (corner, central), area and other data;
• List of persons who measured the temperature;
• Description of the instrument used for measurements;
• Recorded temperature indicators;
• Signatures of all participants.

The act is filled in two copies: one of them remains in the hands of the owners of the apartment.

It is important! If the measurements showed that the temperature of the water in the radiator during the day was lower by 3 C o, and at night by 5 C o, the management company is obliged to recalculate the cost of utilities. The amount by which the cost of housing and communal services will be reduced depends on the area of ​​\u200b\u200bthe premises. The more spacious the apartment, the less you will have to pay.

Air exchange rate in living quarters

In addition to temperature and humidity, another important factor affects the comfortable state of a person in an apartment - air exchange. This is a process during which the already exhausted air in the room is replaced with fresh partially or completely. Ventilation is carried out regularly to start air exchange.

This indicator indicates how many times per hour the air in the room is completely replaced with clean air. This value depends on the characteristics of the room and its area. So, if in an hour the volume of air in the room was replaced equal to the volume of the room - this is called a single air exchange. And if the volume of air is updated, similar to only half the volume of the room, this is considered 0.5-fold air exchange.

Air exchange rates

This parameter, like the others, is controlled by SanPiN norms. According to the document, the standards for the types of premises are distributed as follows:

• Residential premises up to 25 m 2 - air exchange of at least 3 m 3 / h per m 2;
• Kitchen with gas stove - 9 m 3 / h per m 2, with electric - 9 m 3 / h per m 2;
• Other rooms up to 20 m 2 - 1 m 3 / h per m 2.

As a rule, residents of apartment buildings do not undertake to independently measure the air exchange rate, since this is a complex procedure that requires additional equipment. Most often, professional bureaus and laboratories are engaged in measurements.

However, if there is no trust in experts or there is a strong desire to fix the indicators on your own, then this can be done in two ways:

1. Purchase of the Air Door device. The design is installed in a door or window opening. The fan in its structure draws air into the room, then the multiplicity index is measured.
2. Thermal anemometer and balometer. The first device shows the speed at which the air moves in the room, and the second - its volume.

Determination of coolant temperature in batteries

The temperature in the room largely depends on how hot the batteries are in the apartment. For the temperature of the coolant, there are also their own standards and ways to fix the indicators.

The infrared thermometer is designed for non-contact measurement of the temperature of various objects, including heating radiators.

You can measure the temperature of the coolant in several ways:

1. Ordinary thermometer. The hot water that flows from the tap in the bathroom is the coolant from the radiator. Therefore, the easiest way is to draw hot water into a glass and measure its temperature by lowering an ordinary thermometer into it.
2. Infrared/alcohol thermometer. In this way, the indicator is measured directly on the heating battery. If the procedure is performed with an alcohol thermometer, it is necessary to tightly tie it to the radiator and cover it with thermal insulation from above.
3. Electrothermometer. More complex, but the most accurate measuring device. Thermocouples are fixed on the battery, after which the “temperature measurement” function is activated and a measurement is taken.

Each equipment has tolerances: for an alcohol thermometer, a deviation of 2 C o is considered normal, for an infrared thermometer - 0.5 C o.

Central heating

In some situations, after turning on the heating, nothing changes. The apartment is still as cold as before due to the fact that the radiators are not warm enough. There may be several reasons for this, and the most common is the ingress of a large volume of air into the system.

For most heating systems installed in apartment buildings, there is no minimum temperature norm. The reference point is the air temperature in the room: if it meets the standards, then everything is in order with the degree of heating of the radiators.

Some heating systems can still be controlled. Thus, the norms existing in the regulatory acts can be applied to structures in which the pipe has a lower central supply to the radiator. These norms depend on the climatic conditions outside the apartment.

You need to focus on the following indicators:

• Outdoor temperature from +6 C o: water inlet - min. +55 C o, output - no more than +40 C o;
• Temperature 0 ... +6 C o: at the inlet - +66 C o, return - up to +50 C o;
• The temperature outside the window is from -5 C o: the beginning is +77 C o, the end is not higher than 55 C o.

In addition, sanitary standards provide for permissible temperature indicators for two-pipe and single pipe systems heating. The following maximum temperatures are allowed by regulation:

• For two-pipe system– 95 ​​C о;
• For single-pipe - 105 C about.

It is important! If during daytime measurements the average is below the norm by 4 C o, and at night - by 5 C o, you need to contact the public utilities for recalculation of the cost of services.

Hot water supply

AT winter time The main indicator of problems in the heating system is the temperature of hot water from the tap. It should be in the range from +64 o to +76 o. To find out the temperature of the water, following algorithm actions:

1. A deep bowl is placed in the bath or sink.
2. It is immediately necessary to put an alcohol thermometer in the container, then it is filled with hot water.
3. The thermometer remains in the water for about 10 minutes, after which you can pour out the liquid and record the temperature.

If the result obtained is 3 degrees less or more than normal, then everything is in order with the temperature.

In winter, the temperature of hot water should be in the range from +64 o to +76 o

And if the temperature during the heating season is below normal

If the central heating does not cope with the tasks set, and the apartments are not much warmer than outside during the cool season, then the service is not of sufficient quality. The procedure for resolving the situation is regulated by the Rules for the provision of public services.

According to federal documents, both the owner of the apartment and the tenant can apply to the management company. The tariff will be recalculated by 0.15% for each hour when the specified standards were not observed. The reversal algorithm will be as follows:

1. The person living in the apartment notifies the municipal service about the violation of the temperature regime by calling or in writing.
2. The dispatcher records the owner's appeal and informs the applicant of his full name, time of registration of the appeal and its number.
3. In agreement with the applicant, the date of the inspection is set. Specialists of the UK come to the place and independently measure the temperature.

It is important! If the applicant has not set a convenient date for the inspection, the utility companies are required to start measurements before two hours have passed from the date of registration of the application.

Based on the results, an act is filled out, where, if any, all violations found are indicated. It should also be recorded with which device the temperature was measured and at what time. All those present must sign the document. In the event that the representatives of the Criminal Code refuse to confirm low quality of the services provided, a re-inspection begins under the control of representatives of the housing inspectorate.

Responsibility of utilities for violation of the temperature regime

If the public utilities have not carried out the check within the agreed time frame, the owner of the apartment can independently draw up an inspection report with the participation of a representative of the HOA and two neighbors. Witnesses will have to monitor the correctness of the check and the reliability of the data entered into the act.

After drawing up the act, the victim has the right to send a claim to the management company with a document attached and demand a recalculation of the cost of the services provided.

It is important! Based on the claim, representatives of the managing organization must eliminate all violations found, after which it is necessary to make sure that the situation has improved. After the work has been completed, the public utilities again check the premises and draw up an act where new data is recorded.

How to make a complaint

In the event that the public utilities failed to completely eliminate the problems or completely ignored the claim, the homeowner has the right to send a complaint to higher authorities. Representatives of such cases are involved in:

• Housing Inspection;
• Prosecutor's offices;
• Society for the protection of consumer rights.

An act with recorded temperature indicators and a letter describing the problem must be sent to the supervisory authority.

To achieve a solution to the problem through the court, you need to prepare:

• Completed certificate of the passed inspection;
• Application issued by the dispatch service;
• Copies of all applications;
• Confirmation of the serviceability of the device that measured the temperature (copies of compliance).

By decision of the court, the representative of the management company is obliged to eliminate all violations within the period specified in the court order.

Recalculation of payment for heating

The recalculation is regulated by the appendix to Decree of the Government of the Russian Federation No. 307 of May 23, 2006. Representatives of the management company have the right to reduce the amount on the account if:

• During the day, the temperature in the rooms in the apartment is less than 17 C corner room- up to 21 C o;
• For one calendar month the total duration of the heating shutdown has reached 24 hours;
• At a street temperature of less than -30 C about, the heating norms did not reach +20 C about for an ordinary living room and +22 C about for a corner room.
• There were one-time shutdowns of radiators for at least 15 hours at outdoor air temperatures below 11 C о.

If the temperature in the apartment is below 14 C for several days, citizens have the right not to pay for the service at all. In addition, an application for recalculation is submitted in the event of a breakdown of the heating battery.

By law, citizens have the right to demand a recalculation of heat fees by 0.15% for each hour of non-compliance with the temperature norm

At the same time, a reduction in the cost of services provided may be refused if:

• In the room, heat is lost through cracks or open windows;
• Walls, windows or doors are not insulated;
• Fixed in the risers increased content air.

During the year, a one-time recalculation of the cost of utilities is possible. Experts warn that the recalculation is a lengthy procedure that requires the collection a large number documents. Therefore, before starting to deal with the registration process, it is necessary to carefully prepare.

The utility is an organization that is obliged to monitor the level of customer service and respond to the slightest temperature discrepancies. A homeowner who knows exactly what the temperature should be in each room will be able to quickly respond to problems and regain their rights to receive quality services.

The act contains the following information:

• the date of its compilation,
• characteristics of the apartment,
• composition of the commission
• instrument data,
• temperature values,
• signatures of all committee members.

The act is drawn up in two copies, one of which remains with the owner of the apartment, and the other with the housing and communal services employees who measure. back to contents Air exchange rate The air temperature is not the only parameter that directly affects the comfort and safety of people living in the house. Important for the body is air exchange: the presence of fresh air, ventilation of residential and non-residential premises. This setting is also adjustable normative documents SanPiN. Thus, the required rate of air exchange for a dwelling with an area of ​​18 m² is 3 m³ / h per square meter, for the kitchen - three times more.

What temperature should be in the apartment during the heating season

Utility bills are growing every year, especially in times of crisis for the economy. Unfortunately, nothing similar can be said about their quality. When citizens give a significant part of their hard-earned funds to ensure comfortable conditions of residence, utilities strive to be dishonest on all fronts of their work.
The content of the article:

• Room temperature standards
• Heating season dates
• Measurement of heat in the room
• Air exchange rate
• How to measure the coolant?
• Responsibility of utilities for violation of the temperature standard

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

What temperature should be in the apartment in winter?

In the event that the temperature standards in the apartment during the heating season are not observed, it is necessary to demand a recalculation of payment for the corresponding service. Her pay should be reduced by 0.15% for each hour of non-compliance. Normal temperature in winter in an apartment All temperature standards in a residential area are determined and regulated by GOST 30494-2011 “Indoor microclimate parameters”.

Attention

First of all, the temperature should be comfortable for those who live in the apartment. Inside the dwelling, these norms are different, although there is an average temperature for the apartment. Generally normal temperature it's 20-22 degrees. Naturally, the beginning of the heating season should begin long before the onset of frost, that is, a stable minus.

"Heating" in the apartments begins before the onset of winter. This happens after the thermometer is not constantly less than +8 degrees.

What is the optimum temperature in the apartment in winter: the norm according to the law

In accordance with clause 4.10.2.1. Rules and regulations technical operation housing stock”, approved by Decree of the Gosstroy of the Russian Federation of September 27, 2003 N 170, organizations servicing the housing stock during the operation of residential buildings should regularly take measures to maintain the proper temperature and humidity conditions and air exchange in residential and auxiliary premises. Moreover, the management company is obliged to maintain the temperature and humidity conditions not only in the apartments of a residential building, but also: attic spaces(in cold attic rooms - no more than 4 degrees Celsius above the outside temperature, in warm attic rooms - no lower than 12 degrees Celsius). (clause 3.3. Decree of the Gosstroy of the Russian Federation No. 170); - in basements and technical undergrounds (basements must be dry, clean, have lighting and ventilation.

What should be the temperature in the apartment during the heating season of 2018

Important

It is customary to adhere the following indicators: Kitchen - recommended temperature - 19 - 21 degrees, maximum - 26 degrees, bathroom - 24 and 26, respectively, bedroom, hall - 20 and 24, corridor - 18 and 22. If necessary, check the compliance of these indicators with regulatory parameters, measurements should be carry out in a place where there are no drafts and the battery is not located close. Hypothermia of the body, symptoms and consequences When the body becomes cold in a room, there is a feeling of chills.

Increased drowsiness may develop, performance may decrease. There is a desire to wrap up, put on warm clothes. The fastest supercooled are small children and the elderly. The consequence of hypothermia can be colds, problems with the heart and blood vessels.

What are the temperature standards in the apartment during the heating season according to SanPin?

Info

The temperature standards that should be in the apartment during the heating season are determined by law. Sanitary standards determined by sanitary control Russian Federation, come down to the following:

1. In the corner room - 20 ° C;.
2. In the living room - 18 ° C.
3. In the kitchen - 18 ° C.
4. In the bathroom - 25 ° C.
5. In the toilet - 18 ° C, and with a combined bathroom - 25 ° C; although in a bathroom with individual heating, the allowable temperature is 18 ° C.

It is within these limits that temperature fluctuations are considered optimal, and people in the apartment should feel good at such indicators. Read also: Room temperature norms for kindergartens When the temperature drops below the norm, which most often happens in the winter season, more energy is spent on warming up.

A person experiences fatigue and constant accumulated stress.

The temperature regime in the apartment is the norm (sanpin)

During the period of correction of violations, the standards change and the charges for the apartment are recalculated taking into account the area of ​​\u200b\u200bhousing. The heating service must be uninterrupted. Permissible breaks should not exceed 24 hours per month (this is in total).

If the reduced temperature persists for a long time, then you need to call the control room. If a blockage is found during the inspection, it must be eliminated. In the case when the reasons are not found, you need to write a statement to the management company or housing and communal services.

Where else can you go:

• prosecutor's office;
• society for the protection of consumer rights;
• housing inspection.

During the proceedings, it is necessary to present acts, statements with appeals, as well as copies of title documents. On the video about heating standards If you approach the process correctly, you can defend your rights.

• 1 Standard temperature in residential premises
• 2 What can affect the temperature in the apartment?
• 3 How to measure air temperature correctly?
• 4 How to measure the temperature of the coolant?
• 5 What to do if the temperature in the living room is below normal?
• 6 The answer to your question may be here

Standard temperature in residential premises normal operation systems central heating in the cold season - this is a topic that excites every city dweller. Unfortunately, in practice it often turns out that utility services provide poor quality residential heating services. Often situations arise when the heating seems to be working, but it is cold in the apartments, the residents have to turn on additional heating appliances and pay significant electricity bills.

not to carry extra expenses, it is useful to know what temperature should be in living rooms, what documents this norm is established and what to do if it is not observed. Temperature regime in the apartment they determine the Rules for the provision of public services, which are approved by Decree No. 354 of 05/06/2011. In accordance with this document, the air temperature in the room should not fall below corner rooms ah - below 20˚С.

Decrease allowed standard temperature at night, but not more than 3˚С. Daytime descent is not allowed. If the temperature deviates from these values, then the payment for the heating service must be recalculated downward by 0.15% of the amount of the payment for each hour of deviation from the norm. In addition, the optimal and permissible temperature values ​​in residential premises are established by SanPiN 2.1.2.2645-10.

The measurement distance must be more than half a meter from the outer wall and heaters, and its height must exceed 60 centimeters. You can download a sample temperature control report here. If, during self-measurement, you have established that the temperature norm is lowered, you should inform the Emergency Dispatch Service about this. If the violation of heat supply is not caused by natural factors (for example, an accident on a heating main), the dispatcher calls an emergency team to the house, which is an official measurement report. The measurement must be carried out by a registered device that has all the necessary technical documents.

In autumn and winter, when temperatures drop to 8 degrees and below, and keeps at this mark for more than five days in a row, organs local government announce Start heating season.

Unfortunately, a rare service provider has clearly regulated heating system.
When the temperature in the apartment differs little from the temperature outside the window, or vice versa, the batteries are red-hot and even open windows do not really save, you should not sit idly by. Guided SNiPOM(sanitary rules and regulations), refer to public utilities with a claim.

Heating standard

To protect your own interests and in order to pay for quality, not numbers on the receipt, check out the existing regulations admissible and for the period heating season:

• 25 degrees in showers and bathrooms rooms, as cold and high adversely affect human health. However, it is also possible 18 , and 26 degrees in extreme norm values. The same regulation is established for rooms that combine a toilet and a bathroom;
• norm for residential premises - 20 — 22 degrees, let's assume a spread from 18 before 24 degrees;
• in toilet and kitchen lower limit of normal 18 degrees, top 26 degrees;
• in rooms located at the corners of buildings - from 20 degrees;
• on the stairwells allowed temperature from 14 before 20 degrees;
• cellars and attics - 4 degrees of heat.

Important: at the request of the customer-builder flights of stairs may not be heated if the apartments have heating systems. The same applies to areas with favorable climatic conditions, where the winter temperature does not fall below five degrees. ( SNiP 41-01-2003 "Heating, ventilation and air conditioning").

Families with children should take into account that for the healthy development of the child should be at least 21 degrees, for newborns - from 24 degrees and higher. If necessary, you can get the degrees with the help of autonomous heaters.

But, if the heating season has come, and when you come home, you take off your fur coat and put on a sheepskin coat and felt boots - measure room temperature.

How to take measurements correctly?

First of all, stock up on patience and a thermometer. In each room with a frequency of 60 minutes, the temperature should be measured at an altitude of one and a half meters from the floor and meters from outer wall rooms. Be sure to compose Act measurements taken in 2 copies.

It should be noted that, according to Government Decree No. 354, at night the deviation can be up to three degrees from the norm, and in the daytime - from five morning until twelve night, it is forbidden to lower the temperature below the maximum allowed values.

Minimum 18 degrees for residential and 20 for residential corner rooms, in other rooms - in accordance with the standards. Exceeding the maximum permitted temperature is allowed no more than on 4 degrees.

Advice: if an accident occurs on the heating main, the heat supply to the apartments should not be interrupted for more than 16 hours. During the month, the total number of hours without heating should not be over 24.

In the event of a temperature violation, cooperate with neighbors and take measurements throughout the heating tower. The indicators of several apartments will be a strong argument for recalculating the cost of heating.

When the drafted act falls into the hands of representatives of the housing and communal services, a examination quality. Utilities will form a commission and conduct measurements on one's own.

Since it is not in their interests to recalculate for a service that does not comply with regulations, it may turn out that on the day the commission arrives, your apartment will look like a tropical paradise.

In this case, signed by neighbors will come in handy. Act. The possibility is not ruled out judicial conflict resolution.

Be sure to check the certificate of the device, which the commission will use to measure, register and verify it. The error of the device should not exceed the parameter in 0,1 degrees. The actions of the committee must be "Method of control" GOST 30494-96, paragraph 4:

• measurements are made at outdoor temperature air no higher than 5 degrees;
• in clear weather during daylight hours, measurements are not taken;
• during manual measurements. temperature is recorded at least three times with an interval of 5 minutes;
• in automatic mode, indicators are taken within 2 hours;
• average value measurements are taken as the final temperature.

When fixing the supply of services of inadequate quality, the restoration of the standard temperature regime is given no more than seven calendar days.

Note: in case of deviation of the maximum permissible parameters, the recalculation for heating is 0,15% from the cost of the service for each degree of deviation of the billing period.

It may happen that the heat supply to the apartment is in accordance with the design standards, but more comfortable it doesn't come from it. In this case, you should pay attention to the thermal contour of housing - everything that, one way or another, borders on the outer perimeter of the premises.

How to achieve the optimal temperature in the apartment?

First of all, make sure windows and doors are reliably join with walls. Even small gaps contribute to the cooling of the premises. If joints leaky, insulate with any improvised means, including cotton wool and adhesive tape.

Owners of modern split systems you only need to set a certain temperature parameter, and smart technology will provide comfort.

If the thermal circuit hermetic, and the operators of the boiler room conscientiously fulfill their duties, timely ventilation will save from stuffiness. So the degree will drop, and the rooms fresh air will be filled.

For lack of a better way, you can use either gas. True, you will have to catch up with the temperature to the norm at your own expense, in addition to the heating bill.

On sale appeared thermostats, the principle of operation of which is similar to the algorithm of split systems, but the regulator is connected to the main coolant. Third party resources such as electricity, not involved

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