Hotline phone number 1. Reviews about "number one"
We have been clients of this provider for more than three years. In April 2018, we received a call with a proposal to switch to a more favorable tariff, we agreed (more GB and pay less), after a month of using the new Internet tariff, we were cut off, citing equipment failure. We called a specialist, but he did not come, due to the fact that this tariff does not imply departure and, in general, this tariff does not suit us and we urgently need to switch to another one, the cost of which is three times more than what we have ...
Constantly hangs, you have to reboot every time the prefix. Horror will change the Internet itself. You can't get through to the operators, if you get through they are so mumbling, they don't give a specific answer. For half an hour you wait for a connection with specialists, they all transfer to each other. Some kind of horror, straight 80s.
Digit is one of the worst providers on the Internet services market in Moscow. I signed an agreement with ultranet.ru back in 2000. This company worked in good faith, fulfilled its obligations perfectly, but after the ultranet.ru company came under the control of cifra1.ru (Digital One), everything changed immediately. Number One employees spit on their customers, there is no technical support, operators hang "noodles on the ears" of customers. They do not fulfill their obligations under the contract. The call quality has deteriorated...
The speed is 10 times lower than the tariff, permanent breaks. Technical support for a week "picks his nose" - read understands. And this is the second time in a month. Do not contact! All positive reviews are fake.
Point by point: 1. They constantly lie that they called me. They seem to be unable to reach their mobile number. Question: how should I call? And it's a telecommunications company! 2. The Internet connection disappears, and then it may appear, or maybe not. That is, each time it's not a job, but a "chamomile", it will work - it won't work. 3. Calling on a toll line means paying money for communication, sometimes 50 or more minutes per connection. Work in touch? 4. It is impossible to get an answer to a specific question...
Eternal problems with the Internet constantly does not work, if you do not use it for a while, the settings disappear, the technical support employees are rude, raise their voices, you call them there for 15 minutes and you will not get through. Digital TV hangs, it is impossible to watch a movie. She asked to terminate the contract, you need to write a letter to them by mail, these letters never reach. Bad Internet connection.
As soon as something happens with television, it is not possible to get through. Why I connected - I don’t understand, it hangs, it doesn’t show, although the Internet is working fine. That year there was no TV for three weeks, this year it starts again. It is necessary to refuse, it is easier to put a plate.
It is now 13:10 on December 29th. I call-call your support service - not a single phone answers, only music plays. What is this job???
Digit One is a telecommunications company that offers a wide range of services to both corporate and private clients. The geography of the network covers more than 50 cities, and the number of its active users increases by more than 1 thousand people every year. Personal account Number 1 in such a case is not so much a luxury as a necessity, because it gives the company's client the opportunity to remotely control the connection online.
To register on www.cifra1.ru, it will be enough to conclude an agreement with the company itself for connecting the Internet or providing other services. As a result, you will receive a contract in your hands, in which the data for authorization will be indicated.
- To use them:
- Go to the official website of the provider.
- Click the "Personal Account" button.
- In the window that opens, enter your login (ten-digit number) and password.
If the above steps are performed correctly, the system will redirect you to the lk.cifra1.ru page - to your personal account.
Note! During authorization, you can not switch between the tabs "Home Users" and "Corporate Clients". If you click on the "Personal Account" button, then both of them will be redirected to the same page: lk.cifra1.ru/login.php.
How to enter your personal account
Re-entry to the Cifra1 personal account is carried out according to the same scheme as the first one. You click on the button, enter the authorization data and click "Login". Then you will be redirected to your personal account, where all the functionality of the account is concentrated.
If you have forgotten your password, in order to recover it, it will be enough to indicate the number of your contract with the Digit One company and the phone number indicated in it.
If you forgot your login, and there is no contract at hand, in order to restore access to your personal account, you will have to contact the company's office personally along with a document proving your identity.
Note! If you can't log in in any way, check the correctness of the entered data. If everything is correct, but authorization still does not occur, immediately contact the technical support of the provider. There is a high risk that you have been hacked or some kind of system failure has occurred.
The official website "Digit One" and the possibilities of a personal account
The functionality of the personal account Number 1 is diverse and diverse. With it, you can quickly manage accounts and services from anywhere in the world where you have access to the Internet. The main services available on the site include:
- Balance control and replenishment of the personal account by various methods (by card, through a mobile phone or electronic wallet, etc.).
- Access to information about the tariff plan and the ability to change the tariff.
- Acquaintance with the information products of the company, the ability to connect / disconnect individual services.
- Direct dialogue with a technical support specialist, making an application to call the wizard.
- Acquaintance with the news feed of the Tsifra One provider, participation in its promotions and events.
And this is far from a complete list of features that the presence of a personal account on the official website of Digit 1 implies. As for the features of the account, experts include:
- Optimization. The site is adequately displayed both on computers and on mobile devices, the transitions are smooth, there is practically no braking.
- Intuitive interface. To understand the management of your personal account on the Digit One website, you do not need to be seven spans in your forehead. Information is presented in such a way that even a person far from the Internet can deal with it.
- Convenience. The absence of a registration procedure, the possibility of momentary password recovery, color and dimensional highlighting of important elements - all this makes the client's stay on the site more convenient and comfortable.
- Extensive functionality. The company listens sensitively to the wishes of users and adds to the personal account those functions (within reason) that they ask for. Thanks to this, today we have the opportunity to manage almost all the company's services remotely.
Customer Support
Internet, TV, telephony, mobile communications and even housing and civil liability insurance, all these are services from Almatel (Number 1) - a reliable international operator. Convenient and effective tools for a wide range of tasks are available to individuals and legal entities. For business - the Internet with a data transfer rate of up to 10 Gb / s, public access to the Internet with authorization through social networks or SMS, virtual PBX, video surveillance of objects and the surrounding area, radio, the creation of universal cable systems for buildings, etc.
cifra1.ru- official site "Digit 1"
When connecting services, individuals receive:
- Connection speed up to 1 Gbps;
- Up to 170 TV channels viewed from any provider's network, Video on Demand function;
- Fixed wireless communication;
- Wide tariff line;
- Reliable operation of all systems.
Control over active connections is carried out from the personal account Digit 1. An application for services is submitted on the website or during a personal visit to the company's office. Checking the availability of services is carried out from the main page of the site. In the form, indicate the city of residence, street and house number, click "Check address".
Personal account "Number 1"
The entrance to the personal account Digit 1 is available for subscribers of the company. To become one, go to the site, select the service you are interested in, click "Connect". Familiarize yourself with the tariffs: data transfer rate, number of channels, cost. Select the Tariff Details tab for full details. Click "Connect" again and in the menu that opens, specify:
- City, street and house of residence;
- Contact number;
Send a request and wait for the operator's call. Agree on all the details, visit the office to conclude an agreement or call a specialist at home.
Personal account Internet "Number 1"
Login to your personal account Number 1:
- Enter the address in the search bar of the browser: lk.cifra1.ru/login.php or on the main page of the company's website in the upper right corner, click "Login";
- Enter a username consisting of 10 digits. The login is the number of the personal account or contract that you have concluded with the company;
- Enter the password you created when activating the service.
The same Digit1, Almatel, 2KOM - all one office (ask them yourself about it), a holding. Before signing contracts for the services of this underprovider, open and read the "Book of Complaints and Suggestions" in their office - only complaints and negative resentment! In my city, this book was written almost to the end in three years. Now a personal opinion: with a tariff of 100 mb. ISP cuts speed twice. + The router still cuts twice - and remains around 17 megabits out of 100 for 5 MHZ and even less for 2.4. IPTV is disgusting - the plugin is absolutely inconvenient to use (it feels like it was developed by a programmer from the Google office. The speed of the IPTV protocol does not allow you to watch even regular channels, not to mention HD. All channels slow down and hang in buffering all the time. A separate story with the service support - this is not Smolny for you! In support of the number one you will not get through for anything. I put up with constant internet speed glitches for about 6 months. One fine day, access to the Internet collapsed. At that time, the balance had an amount sufficient to pay for 2 months. I call the office from 10 times (here you must introduce yourself in full, tell the connection address 10!!! digit number of the contract and the essence of the problem - they listen to you, and then transfer the call to another specialist who needs to state everything again with accuracy, with your full name, contract number, connection address and the city you are calling from.In my case, this is an idiotic call to those support, taking into account the time waiting for each specialist's response was 18 minutes!!! for the first time, the next day 13 minutes, and another day after passing through the labyrinths of the call center number one and after 20 minutes of waiting on the line and not waiting for a response from those. support, I hung up and went to terminate the contract. A total of 5 days have passed since the application was submitted! 5 days in the apartment there was no internet! when I entered the office on the 6th day and filled out the application, I heard that the programmer began to deal with my problem!!! 5 days later he looked at my application! and in 5 minutes he made a decision - this is not his competence and the application must be returned to the head office so that they redirect it to another employee! On this note, I picked up a book of complaints and reviews, but there was nothing to add to it! Everything was written for me. The rest of the money from the account was never returned. 10 days after the termination of the contract, Madame called back from the office and said that their company does not violate the law!!! and therefore they cannot return the money to the details of the 3rd person, from whose account the ab was paid. pay. Since the contract was concluded with me, it was I who needed to indicate my details and rewrite the application on a new one, having arrived at their office on a new one. In my opinion, the management of this company does not care at all about the organization of working PSUs within the company. Outrageous service! Rudeness in the office and silence on the phone. Those who doubt this review, write comments - I will send proof of what happened to the mail.
The Tsifra One company provides high-tech services in the field of telephony, digital television, as well as a range of services that combine television and the Internet in the Moscow region. Information about the full range and cost of service is presented on the official website of Digit 1. Today, the company is positioned as a unified telecommunications organization, which includes 5 companies operating in two countries of the world. To organize convenience in monitoring their personal accounts and connected options, the company has created a personal account Digit 1, which allows users to receive prompt information about the company's new offers and changes in its work.
Possibilities of a personal account
The range of possibilities for the personal account Number 1 is quite wide. Of the features, one can single out the simplicity and convenience of registration procedures, as well as the interface. The main functions of the personal account:
- Account balance control.
- Access to information about connected tariffs and options, as well as the ability to connect new features and change tariff plans.
- Setting up the most convenient payment option for services from the available methods.
- The possibility of prompt communication and registration of applications for the visit of the master to the technical assistance and customer support service.
Digit 1's personal account has a full range of functions that provide users with the ability to quickly communicate remotely with company specialists and manage accounts and services.
Registration and login to your personal account
Registration for entering the personal account Digit 1 is extremely simple. It is enough for the client to know the number of the personal account provided at the conclusion of the contract and the password, which is formed by the client independently when connecting the services.
Login to your personal account is carried out through the official website of the Digit 1 company, where in the field the user must enter the login - the personal account number, and the password specified during connection. This information is additionally duplicated in the contracts.