Recalculation of utility bills.

Enactment of Government Decree 354 allows citizens to recalculate payments rent under certain conditions.

Based on this document, consumers of housing and communal services can check the correctness of the calculation of payments, as well as demand a reduction subject to certain conditions.

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Can utility bills be recalculated?

Decree 354 was originally adopted by the Government of the Russian Federation in 2011.

Like other laws in it current amendments and changes are made.

New edition PP 354 entered into force at the end of 2015. This legislative act regulates the procedure for generating bills for housing and communal services, establishes consumption standards.

Recalculation can be made by the service provider. Moreover, during the procedure, the amount in the receipt can both decrease and increase. The supplier has the right to increase the cost of services if:

• counters were not verified on time. In this case, payment is made at tariffs that are higher than payment according to the indicators of metering devices;
• a tie-in into the pipeline was independently made if the diameter of the pipe exceeds the established standards;
• there are no seals on the meter, or its integrity is broken.

Downward recalculation at the initiative of the consumer is possible if there are no individual or common house meters.

Some housing and communal services not subject to recalculation:

• heating of residential premises (recalculation can be made only in case of a complete shutdown or at a temperature that does not meet the standards);
• gas supply for heating purposes;
• payment for common house needs;
• sewerage is separate from water supply.

Heating bills are recalculated exclusively through the court. It will be necessary to apply enough a large number of supporting documents.

Is it legal to turn off utilities for prolonged non-payment? find out right now.

Foundations

For what period can I make a recalculation for public utilities and under what circumstances is it produced??

To apply for recalculation, weighty grounds are required, listed in Resolution 354:

1. Prolonged absence of residents(if no one lived in the apartment). A period of absence is considered to be a period of 5 days or more. If several people live in the apartment, recalculation is made when submitting an application from each. New accruals are made based on the number of days of absence.
2. Complete lack of services. There are standards for the legal shutdown time of services. If the shutdown periods do not exceed these periods, the recalculation of payment should not be made.
3. Poor quality services. Independent measurements of quality are not recognized by managers, therefore they should be carried out by specialists. When measuring, the water pressure is estimated, chemical composition, transparency, temperature of hot water supply. If in doubt about the quality of water, you can contact Rospotrebnadzor. When evaluating the power supply, voltage and current strength are measured.

Where to apply?

An application for recalculation is submitted to the management company or directly to the company providing housing and communal services. Contact details are on the receipt.

In case of poor-quality provision of services, it is possible to contact Rospotrebnadzor, Housing Inspectorate.

Depending on the type of contracts concluded and the way the house is managed you can contact:

• directly to service providers.

Application rules

How to write an application for the recalculation of utilities?

Application for recalculation does not have a fixed form and written in free form general rules execution of this business document.

The following items are required in the application:

1. The name of the organization the tenant is contacting.
2. Personal data.
3. Residential address.
4. Please make a recalculation indicating the type of service.
5. The period for which the payment is to be recalculated.
6. Grounds for recalculation with indication of attachments to the application.

The document can be sent registered mail with notification and a description of the applications or take it directly to the organization. When submitting papers in person, the application is made in two copies. One is transferred to the employee, and on the other you need to get a signature, seal and registration number of the document.

You can sample an application for the recalculation of utility bills.

Package of documents

What documents are needed for the recalculation of utilities? The list of attachments to the application depends on the grounds for recalculation and must confirm the facts.

For recalculation due to temporary absence:

• certificate from the employer on a business trip;
• certificate of stay in a hospital;
• checks from the hotel;
• certificate of temporary registration in another city;
• certificate from the educational institution;
• certificate from the HOA about living in a summer cottage.

For recalculation due to inadequate quality of services:

• an act indicating the date of inspection and the address of the premises;
• expert opinion.

Each document must be legally correct. Certificates from various organizations must contain their details, seal, signature of the employee, so that it is possible to verify the information indicated in them.

Timing

The opportunity to apply exists only within 30 days after the occurrence of grounds for this action. If the need for recalculation is due to the absence, can apply before departure by providing the necessary confirmation. The recalculation will be reflected in the receipt for the next payment period.

When applying before departure, the maximum recalculation period is 6 months. If you no longer live long term six months later, a new application must be submitted.

A missed deadline for submitting an application may serve as grounds for refusing to recalculate. If the deadline has been missed good reason, will have to seek recalculation in court.

According to the law, timely filed and confirmed necessary documents statement due within 5 working days.

If the Criminal Code refuses to recalculate, it must do so in writing with justification of the reasons for refusal. A consumer who is confident in his innocence can contact the prosecutor's office or the court, just observe.

Examples

How to recalculate utility bills? Recalculation specific type services depends on the method of calculating the amounts for their payment:

1. Make adjustments to payments if necessary during the absence of residents all services are recalculated at the same time. The amounts that are charged for monthly payment are divided by the number of calendar days. After calculating the cost of services for one day, the amount is multiplied by the number of days of absence, and the result is subtracted from the total amount of payments.
2. Recalculation of gas fees made in the absence of a meter in the apartment. How long is possible? An amount proportional to the days of absence is deducted from the total gas charge.
3. Recalculation of electricity bills is possible only if the payment was accrued according to the standards, and not according to the meter readings. Sometimes extra kilowatts are charged by mistake of controllers.

In this case, it is necessary to contact the suppliers for re-measurements, and on their basis, recalculate.

Features for heating

It is possible to reduce the amount of payments for heating in case of improper provision of this service.

The basis will be non-compliance temperature regime in room.

It is almost impossible to prove the fact of low temperature if the following factors are present in the room:

• heat loss due to inadequate quality door or window frames. However, at low heat transfer heating appliances this fact can be disputed;
• air locks located in risers. If the housing office employees were not allowed into the apartment to eliminate traffic jams, when applying, the tenants will be refused;
• insufficient temperature of heating radiators due to proper care of the owners for them. Old radiators must be replaced. If the temperature in the risers meets the standards, and the batteries do not heat up due to blockages in them, the owner must resolve this issue on his own.

It is almost impossible to achieve a reduction in heating bills under these circumstances.

If, during the high-quality operation of the heating equipment, the temperature in the apartment does not reach the prescribed level, the consumer may demand a reduction in payment by doing your own calculations.

There is no general calculation formula, since in each individual case it is taken into account as low temperature devices, and their complete shutdown.

Calculations are made as follows:

Calculations for daytime and nighttime are made separately, since the standards for these periods are different.

Prove the fact of violation of standards can only be provided by providing official temperature measurements made by an initiative group of residents or a special commission.

How to force the service provider to recalculate?

Practice shows that service providers are in no hurry to reduce the amount in payments, and in some cases it is quite difficult to prove one's own innocence. If the Criminal Code refuses to recalculate payments, it is necessary to obtain a refusal from them in writing.

On the basis of the refusal paper received, you should write a complaint to Rospotrebnadzor or the prosecutor's office.

As a rule, inspections initiated by these regulatory organizations help to reason with utility providers.

To the controlling organization you need to submit an application describing the situation, attaching to it the refusal of public utilities and the entire package of documents listed earlier.

If even after the inspections of the regulatory authorities it was not possible to achieve a positive result, should file a lawsuit.

Thus, the recalculation of payments for housing and communal services can be made at the request of the tenant and in the presence of relevant supporting documents.

If you are sure that you are right, demand a reduction in the amounts in the payment or issue a written refusal.

We bring to your attention the material of our expert on legislation in the field of housing and communal services and his practical application dedicated to the methodology for obtaining the recalculation of fees for poor quality water coming to our apartments - we will first of all talk about not enough hot water in the taps and various aspects of the return of part of the money paid for it.

Each communal and housing service must be provided with high quality and in accordance with the standards established by the legislation of the Russian Federation. Deviation from the requirements of the law in this part is violation of the quality of housing and communal services.
In this article, we will talk in detail about the requirements for the quality of hot water supply (DHW), how to fix violations and how to ask for a recalculation for a poor-quality service.
Often, the hot water service is provided with poor quality, especially often violations of the quality of hot water occur in connection with the temperature regime. This article will explain what requirements for hot water supply are established by law, how to identify and fix a violation of the quality of hot water supply and how to get a recalculation for a low-quality service. The algorithm described in this article is also applicable to fixing quality violations of other housing and communal services.

In order to successfully achieve satisfaction of the requirements for recalculation for poor-quality hot water service, it is necessary:

• To identify violations of the quality of housing and communal services;
• Fix in a certain way, established by law, a violation of the quality of housing and communal services;
• Contact the contractor (for example, the management company) to eliminate the violation of the quality of housing and communal services;
• Apply to the State Housing Inspectorate with an application for an inspection of the quality of housing and communal services;
• Contact the contractor with an application for the recalculation of payments for poorly rendered housing and communal services;
• If the requirements of the contractor are not satisfied, prepare a claim and go to court for recalculation of utility bills.

That is, you follow the procedure for fixing and activating violations of the quality of utility services, notifying the organization providing housing and communal services, present your requirements, and only in this case have a chance of success on the application for the recalculation of utility bills.

1. How to identify violations of the quality of housing and communal services for hot water supply?
The main legal acts that establish the quality standards for public services for hot water supply, in our opinion, are

• Decree of the Government of the Russian Federation of May 6, 2011 N 354 "On the provision of public services to owners and users of premises in apartment buildings and residential buildings" (hereinafter Decree 354).
• Federal Law "On Water Supply and Sanitation" No. 416-FZ dated 07.12.2011
• Federal Law “On the sanitary and epidemiological well-being of the population No. 52-FZ of March 30, 1999

Decree of the Chief State Doctor of the Russian Federation No. 20 of 04/07/2009 "On approval of SanPiN 2.1.4.2496-09 (together with SanPiN 2.1.4.2496-09 " Hygiene requirements to ensure the safety of hot water systems. Amendment to SaePin 2.1.4..1974-01. Sanitary and epidemiological rules and norms).

Here are the main indicators of the quality of hot water, which are presented by the legislator for this utility service.

Requirement

Permissible break duration and permissible deviations from the quality of QU. Conditions and procedure for changing the amount of the fee for violation of quality
Hot water must be supplied uninterruptedly and around the clock Interruption of hot water supply in total no more than 8 hours per month,
- 4 hours at a time,
- in case of an accident on a dead end highway - 24 hours in a row;
- in connection with the production of annual repair and maintenance work in engineering and technical networks for providing hot water - in accordance with SanPiN 2.1.4.2496-09 billing period for each subsequent hour of non-provision of hot water.
Ensuring that the hot water temperature at the tapping point complies with the requirements of the legislation (SanPiN 2.1.4.2496-09)

Clause 2.4. The temperature of hot water at the draw-off points, regardless of the heat supply system used, must not be lower than 60 °C and not higher than 75 °C. deviation from the HW temperature at the draw-off point that meets the requirements for technical regulation is not allowed in accordance with the Decision of the Supreme Court of the Russian Federation of May 31, 2013 No. AKPI13-394.

For every 3⁰С deviation from tolerances hot water temperature, the fee is reduced by 0.1 percent of the fee determined for the billing period for each hour of deviation from the allowable deviations.

For each hour of hot water supply, the temperature of which at the point of analysis is below 40⁰С, in total during the billing period, payment for the consumed water is made at the rate for cold water

Pressure in DHW system at the draw-off point it should be from 0.03 MPa (0.3 kgf/cm²) to 0.45 MPa (kgf/cm²) Pressure deviation in the DHW system is not allowed. For every hour when the pressure deviated from the set value by up to 25 percent, the fee is reduced by 0.1% of the fee for the billing period.

If the pressure differs from the established one by more than 25 percent, the amount of the fee is reduced by the cost of the service accrued in total for each day of the provision of low-quality QU (regardless of meter readings)

2. How to correctly fix the violation of the quality of public services?

Before determining the temperature of the hot water at the draw-off point, it is necessary to drain the hot water for no more than 3 minutes.

Having revealed that the contractor does not comply with the specified quality standards for hot water services, you must record this, and such fixation occurs according to a strictly defined procedure, deviation from which may result in a refusal to recalculate the fee.

If the fact of providing a low-quality service is discovered by the contractor, he is obliged to inform the consumer within 24 hours about the reasons and the expected duration of the violation of the quality of the CG.

If the fact of providing a low-quality service is discovered by the consumer, he notifies the emergency dispatch service of the contractor or another service specified by the contractor.

The consumer can make an application orally (for example, by telephone) or in writing, the application is subject to mandatory registration by the dispatcher. The consumer reports his last name, first name, patronymic, address of the premises in which the provision of poor-quality communal services was found, and the dispatcher employee is obliged to provide information about the person who received such a message (i.e. full name), the registration number of the message and the time of its registration.

If the reasons for the provision of a low-quality service are known to the contractor, he informs their consumer immediately, about which a corresponding note is made in the message log. If the reason for the violation of quality is unknown to the dispatcher's employee, the quality of the service is checked. The inspection is scheduled no later than 2 hours from the moment the consumer reports a violation of the quality of the CG, unless a different time is agreed with the tenant.

The most main part procedures - drawing up acts on violation of quality.

Situation 1: The contractor agrees with the consumer that there is a violation of the hot water supply. Organizes a quality check of the service, and the parties jointly draw up an act. Upon completion of the audit, an ACT of the audit is drawn up, which must indicate:

• Date and time of the check,
• identified violations of service quality parameters, for example, temperature violation (indicate the temperature).
• the methods (tools) used during the inspection to identify such violations,
• conclusions about the date and time of the beginning of the violation of the quality of CG

The inspection act is drawn up according to the number of persons participating in the inspection, signed by such persons, 1 copy is given to the consumer, the contractor and other interested parties participating in the inspection.

Situation 2: As it often happens, the contractor's representative avoids signing the verification act, in this case the act is signed by other participants in the verification and at least 2 disinterested persons.
Tip: make a note on the act that the performer evaded signing the act.
Situation 3: During the audit, the parties argue about whether there is a violation of the quality of the utility service.
In this case, there are two ways: either call a representative of the State Housing Inspectorate to conduct a re-inspection or conduct an examination of the quality of the utility service;
1) Re-checking the quality of the CU with the participation of representatives of the GZhI invited by the contractor, representatives of the public association of consumers. An inspection in this order takes place if none of the persons interested in the inspection initiated an examination of the quality of the utility service. The inspection report must indicate the date and time of the re-inspection. Thus, non-fulfillment of your complaint and violation of your rights as a consumer is the basis for an unscheduled inspection by the inspectors of the GZhI.
2) An interested person may initiate an examination of the quality of a utility service.
How is quality assurance carried out? Any interested participant in the audit has the right to initiate the conduct of the examination of the quality of the utility service. The selection of a sample of a communal resource must be carried out or organized by the contractor.
In this case, what must be reflected in the act? Who initiated the examination, by whom, under what conditions and in what capacity the sample was taken, what are the quality parameters of the selected sample (if it is possible to determine), in what time frame, where and by which participant in the examination the selected sample should be transferred for examination, notification procedure interested participants in the audit on the results of the examination.
The contractor is obliged to receive the conclusion containing the results of the examination and attach it to the inspection report and, no later than 3 days from the date of receipt of the expert opinion, transfer copies of it to all participants in the inspection.

If it is possible to conduct an examination of the quality of the CG at the place of its provision, the consumer, performer, other interested participants in the audit determine the date and time of the re-audit with the participation of an invited expert.
In this case, the act should reflect: the date and time of the re-audit, who is the initiator of the examination, which participant in the audit will invite the expert and from which organization. The costs of the examination are borne by the contractor, however, if the examination established the absence of a violation of the quality of the CG, the consumer shall reimburse the costs of its conduct.

Situation 4: The Contractor does not respond to applications, does not conduct an inspection, or it is impossible to notify him of the fact of a violation of the quality of the CG due to the improper organization of the round-the-clock emergency service.
The consumer has the right to draw up an act of checking the quality of the CU in the absence of the contractor. In this case, the act is signed by the chairman of the council of the MKD ( chairman of the HOA, ZhSK) and at least two consumers.
Tip 1: in writing, i.e. by registered mail with acknowledgment of receipt or by telegram, notify the contractor about the quality control of the CG on a certain day, indicating that there is a violation of the quality of the CG.
Tip 2: In case of improper operation of the control room, draw up an appropriate act. It must be signed by the chairman of the Council of MKD (chairman of the HOA, ZhSK) and at least two consumers. After compiling this paper, all acts on inspections in the absence of the contractor will be considered legitimate.

Thus, in order to obtain a recalculation of fees for low-quality housing and communal services, it is necessary to fix violations of the quality of communal services in accordance with a clear procedure.

3. What is the deadline for the contractor (for example, the managing organization) to respond to your application and eliminate shortcomings in the quality of public services?

1. (General rule) Complaint about the quality of public services
pp. "k" clause 31 of Resolution No. 354 Within 3 working days from the date of receipt of the complaint, the performer is obliged to send a response on the satisfaction of the complaint or on the refusal to satisfy, indicating the reasons for the refusal.
2. Application for clarification of the reasons for the violation of the quality of public services, (for example, by calling the dispatcher)
clause 104 of Resolution No. 354, the Contractor must immediately inform the consumer about the reason for the violation of the quality of the CU, if he knows the reason, about which a note is made in the register of applications.
within 1 day, the contractor notifies the consumer of the reasons for the provision of low-quality utility services, if the reasons were previously unknown).
3. Application for a quality check of the utility service (clause 108 of Decree No. 354) within 2 hours, the contractor must agree on the time for checking the quality of the utility service with the consumer from the moment the consumer reports the violation (verbally or in writing).

4. For how long can I ask for recalculation of low-quality housing and communal services.
So, you have recorded violations and in order to apply to the contractor for recalculation of the fee, it is necessary to clearly define the period of such recalculation, for this it is necessary to determine the moment of the beginning of the violation of the quality of the service and the moment of resumption of the provision of quality services.
From what moment is it considered that the utility service is provided with a deviation from the standards?
1. When the contractor discovered a deviation from the quality of the CU that it provides, and independently noted in the register of the facts of violations of the quality of public services;
2. When the consumer discovered and reported to the emergency dispatch service about a violation of the quality of the CU, if the fact is confirmed during the inspection, including the results of the examination.
3. From the moment of the beginning of the violation of the quality of CG, which were recorded by the collective (general house), general (apartment), individual device accounting or other means of measurement, which is intended for these purposes and is used in accordance with the requirements of the legislation of the Russian Federation on the uniformity of measurements, if these devices are capable of storing recorded information.
4. From the moment of confirmation during the inspection or during the examination, a violation of the quality of the utility service, if the contractor does not conduct an inspection or cannot be notified due to the improper organization of the work of the control room. Tip: in this case, the procedure for drawing up the act must be given Special attention(see item 2 Situation 4) .
At what point does the period of low-quality provision of public services end?
1. The contractor recorded in the registration log the date and time of the resumption of the provision of public services to consumers specified by the contractor;
2. When the consumer called the dispatch service and reported that the provision of quality public services had been resumed;
3. After drawing up an act on the results of the inspection based on the results of eliminating the causes of the violation of the quality of utilities (the date and time are indicated in the act).
4. From the date and time of the resumption of the provision of public services of adequate quality, which are fixed by a collective (general house), common (apartment), individual meter or other acceptable means measurements, if these devices are capable of storing recorded information.
Thus, in order to get a recalculation of low-quality communal services that are provided of poor quality, it is necessary to perform a number of actions, namely:
identify and record properly that the service is provided with a deviation from the requirements of the law,
determine the period for which you will request recalculation,
calculate the amount of such recalculation,
apply with a request to the contractor, i.e. a person who provides public services.

What additional evidence can confirm that the services were of poor quality.
In order to confirm the period of recalculation of fees for low-quality housing and communal services, it is possible and necessary to provide the contractor with additional evidence that the services are provided in violation of the law. In particular, such evidence can serve not only the log of applications to the control room and acts of inspections, but also previously issued instructions of the GZhI, records of the parameters of communal resources, and the like.
Having collected all the evidence, it is necessary to apply for the elimination of violations of the quality of public services, with a requirement for the recalculation of utility bills, since in cases of this category it is necessary to carry out a pre-trial settlement procedure (claim procedure).
The consumer protection law provides a number of advantages to the plaintiff: the choice of the court in which the claim will be considered, for example, you can file a claim at the place of residence (alternative jurisdiction) and not in general order(according to the location of the defendant). Consumers are exempted from state duty on claims up to 1 million rubles, and if they apply for protection of rights to the Consumer Rights Protection Society (OZPP), the consumer is exempt from state duty regardless of the amount of the claim, and in addition, does not bear the cost of a power of attorney. OZPP has the right to represent consumers in court on the basis of an application made in a simple written form.

The editors of the portal about real estate and all aspects comfortable life in them, the site reminds that all materials published by A. Kolesnikova, one of our regular authors, can be read at.

Any citizen who has a roof over his head one way or another is faced with the need to pay for utilities. Regardless of whether he is the owner of the property or the tenant. The norms of utility payments are usually determined centrally - at the municipal level and at the level of management company.

At the same time, there are payments that are paid depending on the area of ​​​​the apartment, and there are those that depend on the consumption of the service or the number of residents in the apartment. However, any utility standard can be recalculated. There are several legal reasons for this. You can learn how to correctly recalculate utilities from this article.

Grounds for the recalculation of utilities

The grounds for the recalculation of utilities are:

Temporary absence of residents in the apartment they occupy,
- a long-term interruption in the provision of any utility service, provided that the interruption exceeds the duration established by the Housing Code of the Russian Federation,
- provision by the utility service provider of inadequate quality

Changes in the form of ownership of the apartment.

In each case, there is a special procedure for processing the recalculation. However, in any case, it is necessary to start by writing and submitting to the Criminal Code recalculation statements.

The procedure for recalculating utilities in the temporary absence of residents in the apartment

If tenants are absent from the apartment for more than 5 calendar days, then they have the right to recalculate utilities. True, there is one essential condition - the apartment should not be equipped with appliances individual accounting. This means that it will be possible to recalculate the payment for cold and hot water, and natural gas, only if counters are not installed. Otherwise, the accounting of consumed services will still be carried out in accordance with their indication. Services that will be recalculated in any case are garbage disposal and the use of an elevator.

So, if you went on vacation, on a business trip or went to the hospital, then you need to notify the Criminal Code. Documents confirming the fact of absence must be attached to the application. Ideally, declare your absence in advance. Then the locksmith will simply block and seal the water and gas. In this case, you definitely don’t have to prove anything to anyone. If nothing has been done in advance, then you can request a recalculation of utilities upon return. Residents have only 30 days to do this. It is important to remember that home maintenance and heating services are not subject to recalculation.

The procedure for recalculating utility services is determined by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 in section 4 “On approval of the Procedure for recalculating the amount of payment for certain types utilities for the period of temporary absence of consumers in the occupied premises, not equipped with an individual and (or) common (apartment) metering device. "In accordance with it, the application, along with documents confirming the temporary absence of residents in the apartment, must be transferred to the accounting department of the Criminal Code.

In accordance with clause 90 of the said Procedure, the accounting department will have to recalculate utility bills in proportion to the number of days when tenants-consumers of services were temporarily absent from the apartment. This number of days is determined by the number of full calendar days of absence, excluding the day of departure from the apartment and the day of return. The deadline for recalculation is set at 5 business days from the date of receipt of the tenant's written application.

If the tenant who submitted the application for recalculation of utilities was unable to submit documents confirming the duration of the absence, or if those documents that he submitted cannot confirm the temporary absence of the tenant during the entire declared period or part of the period specified in the application for recalculation, the Criminal Code charges utility bills for such a period in full. In addition, in relation to such a fee, if it was delayed by tenants, measures may be taken, article 155 of the Housing Code of the Russian Federation. In particular, penalties and fines for the consequences of late and payment of utility bills.

Documents on the basis of which the recalculation of utilities can be made:

1) Copy of the order about a business trip or a copy of the travel certificate. A certificate from the place of work about the fact of a business trip with copies of travel tickets with dates is also suitable.

2) Certificate of location on treatment in a hospital or certificate of spa treatment together with copies or originals of travel documents.

3) Travel tickets issued in the name of the tenant or their certified copies. If the tenant used electronic travel documents during the trip, then he must take from the carrier their certified printout on paper, as well as other documents issued by the carrier confirming the fact of the trip - a boarding pass for an airplane, a receipt for boarding a train and other documents.

4) Paid bills for accommodation in a hotel, inn, hostel or other place of temporary residence.

5) Document about temporary registration tenant at the place of his temporary residence.

6) A certificate from a gardening partnership confirming the period of temporary stay of the tenant at his dacha.

7) Other documents that, in the opinion of the tenant himself, can confirm the fact and duration of his temporary absence from the apartment.

The procedure for recalculation for utilities when providing services of inadequate quality or lack of utilities for a long time

In the event that the MC supplies consumers with a utility service or service that does not comply with the standards for this type of service, the tenant may require a recalculation of such a service or services. To do this, it is necessary to draw up an act on the non-provision of utilities or the provision of utilities of inadequate quality. Such an act, at the request of the tenant or tenants, must be drawn up by the Criminal Code. Each tenant has the full right to independently request the drawing up of an act. If the UK refuses to do this, you must contact the Housing Inspectorate.

The procedure for recalculation for utilities when providing utilities of inadequate quality and with interruptions exceeding the duration established by law is enshrined in the Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of 06.05.2011 No. 354.

After drawing up the act, the Criminal Code sends it to the "Unified Settlement Center". This is where the recalculation takes place. The results of this recalculation should be reflected in the receipt for payment for housing and utilities in the column "recalculations". At the same time, the calculation of the amount of reduction in the accrual of utilities is made only on the basis of address data received monthly from the district dispatch services of utilities.

The procedure for recalculating utilities when changing the form of ownership of an apartment

According to the rules of Art. 154 of the Housing Code of the Russian Federation, the structure of payment for an apartment and utilities for a tenant under a social tenancy agreement or a state or municipal residential tenancy agreement housing stock differs from the owner's apartment fee structure.

Therefore, residents who have privatized residential premises are recalculated for utilities from the date of issuance of a certificate of state registration ownership. This recalculation is charges for the service are deducted“Renting a dwelling” and accruals for the “overhaul” service are carried out.

Hot water and heating should be in every tenement water. But it is not always enough just their presence, it is necessary that services are provided on high level. If the services are of high quality, then this will become the key to a normal life, security.

Exist sanitary norms, hot water must be provided in accordance with them. It is worth seriously thinking about whether the water temperature in your apartment complies with SanPiN standards.

Unfortunately, for many consumers, the water temperature is not always appropriate. This leads to a number of inconveniences, as well as may pose health risks to occupants. That is why it is worth taking such problems seriously.

ATTENTION! Negative consequences may affect your life. If you do not pay attention to the problem, then the perpetrators will not bear any responsibility.

Standard for water supply to apartments

The water temperature in houses must comply with GOST, this is not considered a luxury, it is the norm. Hot water is an important part of every person's life.

But it often happens that the utility service does not fulfill its obligations, does not provide the necessary heating of water in the system. You need to understand that all utility services are paid by tenants in full.

That is why you have full rights to make relevant demands. Many residents wonder why such violations are observed.

ATTENTION! It is important to understand that the lack of water heating is a lot of domestic inconvenience. You pay money for emptiness, because hot water is listed on the tickets.

Every resident of a high-rise building knows that hot water costs several times more than cold water. That is why many do not want to overpay for low-quality services.

At the same time, counters are almost everywhere today. This is convenient - people use as much hot water as they need, dilute it if necessary cold water. If you use less hot water, then you won’t have to pay much. But if initially from the tap it comes not hot, but warm water, this is a major inconvenience..

But in this case, residents still pay for water as for hot water. Therefore, it is worth knowing the temperature, what should be hot water. In such a situation, you don’t want to overpay for anything, but unreasonable fees are not the biggest problem.

It is worth mentioning the more serious risks that consumers have to face. Water supplied inappropriately can cause health problems.

Especially in this apartment. immunocompromised people may be affected. Both in our country and in others, legislative documents have been developed that determine the temperature of the water in the apartment. If you focus on these requirements for water in apartments, then the quality of water supply will be at its best.

What documents dictate the rules?

It is worth listing the documents that set out the standards for supplying water to apartments that are relevant for our country. In Russia it is:

• Sanitary and epidemiological rules and regulations. In particular, this is SanPiN 4723-88.
• Rules for the provision of public services to owners and users of residential premises in multi-apartment and residential buildings. They are approved by Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

It is according to this documentation that it is determined what the water temperature should be for houses.

IMPORTANT! The regulatory framework in residential buildings indicates that the outlet temperature should be between 60 and 75 degrees. It is this temperature that should be noted in hot water pipes, but the standards are far from always observed.

But a small clarification is made, which is a kind of exception to the rule. If the house is used closed system heat supply, wiring is made of galvanized pipes, minimum temperature should be 50-60 degrees ONLY during repairs and troubleshooting

The upper limit is 60 degrees. It is these conditions that are prescribed in the contracts for the maintenance of the house and the tenants living in it.

So the temperature standard in a residential building should be reached a maximum of 2 minutes after the water has been turned on. If the temperature has not reached the required values, then this is already a violation. established rules. Norm in apartment building must be respected in any case.

At the same time, hot water apartment building provided under the same conditions, both in the summer and in winter time. Some deviations are discussed, which may be observed due to the peculiarities of the time of day. But they are minor.

In the daytime, a deviation from the specified value by 3 degrees is allowed. It should be borne in mind that the deviation can be observed both up and down. At night, from 0 o'clock to 5 o'clock, the deviation can be up to 5 degrees.

What to do if the temperature does not match?

It is important for consumers to know exactly where to turn and what to do if the temperature norm has serious deviations.

To get started, you just need to call the control room of the management company or housing and communal services and report that the water has an inappropriate temperature. After all, this could happen due to a network failure.

In this case, the dispatcher will inform you about the time frame for the problems to be fixed. But if there are no accidents, then the employee must accept the application.

ATTENTION! When contacting the relevant services, note the application number for yourself, and also write down the name of the employee who came to you. This is necessary so that there is no misunderstanding later on.

If the reasons for the non-compliance with the standards are not known, then CC must measure. This is necessary in order to really find out whether the temperature regime has been violated or not.

The organization must send you an employee who will take the testimony and draw up the necessary act. According to this act, in case of setting too low a temperature, you can get a recalculation.

It is important to understand that the organization must competently fulfill its obligations. Otherwise, she may receive a fine, since her activities are controlled by other services.

We measure water

If you just say that the temperature of the hot water supply is not up to standard, then this will not bear any fruit. You need to call the employees of the company that provides your home to the apartment.

There are situations when problems with the boiler room are noted, or there are some problems at the entrance to the house.

Too low a temperature must be confirmed by an employee of the organization. To do this, he will make measurements using modern equipment. For authenticity measurements should be taken in several places of water collection.

When using plumbing, you need to wait a couple of minutes until the ode reaches the nominal values. Up to this point, measurements are not recommended.

In order for a specialist to come to you, you need to leave an application with the Criminal Code or Housing and Public Utilities. After verification is done, make sure that the employee draws up an act. It is this paper that will become the basis for troubleshooting and recalculation.

It is worth understanding exactly how the measurement is made:

• First, a special glass is placed under the stream of water.
• A thermometer is placed in the collected liquid to the required mark.
• You need to wait until the thermometer readings become accurate.
• Readings are recorded.
• Signatures are being put.
• One copy remains with the owner of the dwelling for further action.

Performing a Recalculation

If a violation of the norms was established, and it was recorded in the act, then you need to insist on recalculation. You should not leave such a situation unattended and overpay money for what you did not receive.

The organization must be held accountable for its actions and omissions. Permissible are only the minimum deviations that are prescribed in the regulatory documentation.

When establishing violations, you can come to the Criminal Code and demand recalculation. Also, the organization must eliminate the causes that caused such a problem.

By the way, the recalculation is made precisely for the period that you had to use inappropriate water. There is a special formula by which the recalculation is performed.

ATTENTION! The amount of payment for hot water supply should be reduced by 0.1 percent for every 3 degrees of deviation from the established norm.

If you are interested in hot water, how many degrees, then you should be guided by accepted standards when measuring. This is the optimal solution.

In case of a serious discrepancy, you should not overpay for hot water. Achieve recalculation for the entire period, in which the public utilities provided you with services at an inappropriate level.

Useful video

The scheme of distribution of hot water in an apartment building.