Hot water temperature should be Sanitary standards for hot water consumption

Public services are often of poor quality and they are reluctant to eliminate various breakdowns in house communications. But this is their direct duty, prescribed in the rules approved by the government.

And if you are faced with violations of the norms and rules of service by the "communal services" - this must be dealt with. And we'll show you how. In this article, we will look at how to achieve high-quality and well-heated water supply to an apartment. hot water. After all, it has long been included in the list of necessary amenities for living.

The temperature of hot water in the apartment

Hot water is one of the most expensive items on your utility bill.

• Its cost is formed from the price per unit volume of water spent, multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
• And when it is not there, the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.

According to the standards enshrined in SanPin, the temperature supplied from the tap to residential buildings hot water at the point of reception should be kept in the range from 60 degrees Celsius to 75. The utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for the provision of this service.

There are fixed norms of permissible deviations from the given values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In the daytime - no more than three degrees up or down.

The State Housing Inspectorate and similar state organizations should control the quality of services provided to the population. They are obliged to respond to citizens' appeals and send inspection inspectors to the "communal workers" against whom the complaint was filed.

The following video will tell you more about temperature norms hot water in the apartment and what to do if it does not meet such a norm:

And now is the time to find out what to do if the temperature of the hot water is below normal.

What if they are not followed?

So, what do you do if the hot water is low temperature?

Well, firstly, you need to use your own, prescribed in the Constitution Russian Federation, the right to appeal to government agencies. We are writing an application for an administrative offense to the State Housing Inspectorate.

How to make a complaint

Let's figure out how to properly file a complaint:

• in the right upper corner write where and from whom, indicating the address of registration and contact details;
• in the header we write the word “statement”, and then the following text “on the commission of an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings”;
• then we turn to the text of the complaint itself in the form that at the address of such and such a housing department, such and such does not comply with the norms of the Housing Code of the Russian Federation, indicating the main essence of the problem;
• at the end, we write an appeal to the official of the GZhI with a request to organize a check of this fact, issue an order to eliminate and punish the perpetrators;
• put your signature and date.

A good sample application indicating all legal norms and acts, as well as its electronic submission form, can be found on the RosZhKH website. In addition, you can download such an application.

Sample complaint about low hot water temperature in an apartment

Sample complaint about the low temperature of hot water in the apartment - 1

Sample complaint about the low temperature of hot water in the apartment - 2

Sample complaint about the low temperature of hot water in the apartment - 3

Procedure

Now we will describe step by step how to act in case of a decrease in the temperature of hot water in your home:

1. we write an application to the State Housing Inspectorate (if the application is not only from you, but also from the neighbors, then the utilities will start working much faster);
2. we send it there, both in person and by registered mail;
3. We are waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time for forwarding;
4. usually the time allocated for elimination is different, but on average it is one and a half months;
5. If the problem is not fixed within the agreed time, feel free to sue.

Poor quality water: what to do?

As well as in the case of the temperature of the hot water supplied to your home, the question of its quality is spelled out in SanPiN. It clearly states that hot water should be clean, without excess taste and bad smell. For this service, our hard-earned money is also held monthly. And, if the water still does not have the characteristics established by sanitary doctors, it is necessary to complain.

So, what to do and where to go if poor-quality water comes out of the tap?

1. You can fix the fact that such a liquid has been supplied to your home by calling the emergency service. Dispatcher in without fail records your complaint in the call log, indicating the time, address and reason for contacting. After that, ask him to tell you the registration number. If the reasons associated with the deterioration of water quality in your home are known to the specialist, he should inform you about them.
2. Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They make a deed poor quality water according to the standard pattern.
3. If the engineer did not arrive within the specified time, call an employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with a note that the inspector is absent. Such paper is considered valid. Based on the act, a statement is written.

The complaint scheme is identical to that discussed above for a complaint about improper hot water temperature. You also make an application to officials from the State Housing Inspectorate, guided by the same legal acts and terms of consideration. The only thing that will differ in your complaint is the reason for the appeal. You indicate it as "poor quality water" or "water of inadequate quality."

After following the entire procedure, we receive a response from the inspector and wait for the problem to be fixed. Remember, a collective complaint or accelerates the resolution of the resulting decline in water quality in a positive direction.

Look for a competently and correctly drawn up application in electronic form on the same email address, at RosZhKH. Or you can view and download it directly.

Sample application for poor quality water

Sample application for poor-quality water - 1

Sample application for poor-quality water - 2

How did tenants make a complaint about non-compliance with hot water quality standards apartment building see the following video:

We require recalculation

There are rules for payment and provision of utilities, which are regulated by the Decree of the Government of the Russian Federation. They very competently and in detail cover all recalculations for utilities provided poorly.

So about hot water it says that it must be delivered uninterruptedly and be of the proper temperature and quality. with a shortage or excess (which happens much less often) of temperature is: a decrease of 0.1 percent of the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the rate of cold.

You can reduce the fee for the number of days or hours when low-quality hot water was supplied as follows:

• divide the number of days in which hot water was poured into inadequate quality, for the number of days in a month;
• The amount received is multiplied by the tariff rate.

The number that turned out and will be a discount for poor-quality utility services.

We hope that our advice will help you protect your rights against the “lawlessness of public utilities”. Never be afraid to do this - and you will always have all the necessary benefits of civilization in your house! After all, as judicial practice shows regarding consumer claims for poor-quality drinking water, it is really possible to do all this!

This temperature is measured directly at an open tap by immersing a water thermometer in a glass under a jet to a special mark. In accordance with Appendix No. 1 to the Rules, hot water supply must be uninterrupted and around the clock throughout the year. Permissible duration interruption of hot water supply: 8 hours (in total) within 1 month, 4 hours at a time, in case of an accident on a dead end line - 24 hours in a row; the duration of a break in hot water supply in connection with the production of annual repair and maintenance work in centralized networks engineering and technical support of hot water supply is carried out in accordance with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09).

The temperature of hot water in an apartment building

But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water. The temperature standard for hot water in an apartment in winter does not differ from the established indicator.

Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue. And temperatures above 75 degrees lead to breakage of the plastic section of the water supply, which is found in many modern apartments Oh. Deviation includes even a slight increase or decrease in performance.

Attention

There must be a minimum, even if communications and heating equipment old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider. Why is temperature control important? Temperature control is an important necessity.

What is the hot water temperature in the apartment?

We analyze this situation - we take the entrance floor and check this situation in the apartments on this floor. For example, we have four apartments - in three everything is fine, and in the fourth apartment this situation occurs. To confirm our assumptions, we check the apartments on the floor above or below in the same way, no difference.

The situation is 100% repeated - you can not check further. You are dealing with unauthorized conversion engineering communications pertaining to common property. From practice, there are cases when in a 17-storey building, residents arranged such a re-equipment in 16 vertically adjacent apartments, which led to a complete absence of hot water circulation in the system and, as a result, the residents of this building bombarded the supervising authorities with complaints about poor-quality public services .
This situation arose from the ignorance of the residents of the boundaries of the division of property, i.e.

Hot water temperature standard - what to do if it does not meet the standards

The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as the reason it is necessary to designate "poor-quality water".

Important

After that, a response from the inspector should come, and you can wait for the solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon be restored. Drawing up a complaint In case of violation of consumer rights, a claim is drawn up.

It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water. Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company.

Temperature of hot water supply in mkd. — zhkhportal.rf

The exception is at night, in the interval between 0.00 and 5.00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible. What temperature standards for hot water are established according to SanPin Do you need help? Consult with our lawyer for free! Laws in our country change very often! Get the most up-to-date information by phone! Just call by phone from any region of Russia: Or contact our online consultant! The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - minimum score falls at around 60 ° C, and maximum level corresponds to 75 - degree indicator. Small deviations are allowed within the limits not exceeding five degrees at night and three during the day.

The norm of the temperature of hot water in the tap in the apartment, sanpin

If the deadlines have been extended, then a recalculation of the payment for services is required. A reduction of 0.15% is required. Checking the norm Utilities must necessarily comply with the standard for the temperature of hot water in the apartment. General position document includes rules for checking compliance.

Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during which time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to heat up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations.

Hot water temperature: what should it be?

This indicator is characterized by a minimum (not lower than 60 ° C) and a maximum limit (not higher than 75 ° C) and does not allow deviations from the specified temperature regime, which ensures the quality public service." The temperature of hot water at the points of water intake, regardless of the heat supply system used, should not be lower than 60 C and not higher than 75 C. GROUNDS: clause 5.1.2 of SP 30.13330.2012 "Internal water supply and sewerage of buildings" Updated version of SNiP 2.04.01-85 * ; clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems"; 5.3.1 "Rules and regulations technical operation housing stock"(approved by the Regulations of the Gosstroy of the Russian Federation of September 27, 2003 No. 170); clause 5 of Appendix 1 "Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings" (approved by Post.

About standards for air and hot water temperatures in apartments

From the same schedule depends on how much the risers and radiators of the heating system will heat up. For example, at -5 °C atmospheric air the temperature of the coolant in the riser must be at least 78 degrees. However, what to do if hot water supply in apartment building does not correspond to the norm? You need to file a claim (application) with the Housing and Communal Services or the Management Company that services the house.
Temperature measurements: a sample act The Management Company, most likely, will not pay attention to an unfounded complaint. Therefore, you need to arm yourself with facts and measure the temperature of hot water in your MKD yourself using a special sensor with a built-in regulator.

Info

Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns to the skin. The State Housing Inspectorate is authorized to control whether this resolution is being implemented.

Utilities are not entitled to establish their own temperature standards for water in residential premises. If the norms do not comply, what coefficient for calculating hot water is valid Knowing the answer to the question of how many degrees hot water should be, it is necessary to understand what coefficient for calculating should act if this norm is violated. If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made.

No more than 8 hours at a time at a room temperature of 10 to 12 degrees, no more than 4 hours at a room temperature of 8 to 10 degrees. For each hour that exceeds the specified standards, the monthly heating fee is reduced by 0.15%. Hot water temperature In accordance with clause 5.1.1, the quality of cold and hot water (sanitary and epidemiological indicators) supplied for household and drinking needs must comply with SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496.

The temperature of hot water in the places of water intake must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496 and, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C. (according to clause 5.1.2. of the Code of Rules SP 30.13330.2012 "SNiP 2.04.01-85 *. Internal water supply and sewerage of buildings", approved by order of the Ministry of Regional Development of the Russian Federation of December 29, 2011 No. 626).

What should be the temperature of hot water at the entrance to an apartment building

There is an interesting document: “DESOLUTION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION FROM MAY 31, 2013 N AKPI13-394”, which, among other things, establishes: “SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygiene requirements to the quality of water and the organization of centralized hot water supply systems (hereinafter - STSHV), as well as the rules for monitoring the quality of water supplied by STSGV, regardless of departmental affiliation and ownership, and is mandatory for all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems. According to the specified SanPiN, the temperature of hot water at the points of draw-off, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C.

The 2019 standards that determine the temperature of hot water supplied to the room are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand full provision from the service organization comfortable living in apartments, including hot water supply.

It should be noted that the problem is not even that the water has a temperature regime that is not quite suitable for use. The problem is related to the danger posed by a water supply that is treated contrary to accepted technology. Today we will talk about what norms are in force in Russia and what rights the residents of MKD are endowed with.

Not every owner knows that the water temperature is determined by the water supply system. For each type of plumbing device, the indicator is set to its own, such as:

• for an open system - from 60 degrees Celsius;
• in a closed system - from 50 degrees Celsius.

According to the standards of 2019, the DHW temperature should not be higher than 75 degrees. The top level is no longer dependent on the type and configuration of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about such important points:

• too low a temperature indicator can cause the liquid in the pipes to become viscous, and infectious agents will begin to appear in it. When the temperature threshold is observed, harmful bacteria die and do not reach the human body;
• Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting burned is very high, therefore, to exclude such a situation in an open water supply system, cold water is usually “mixed” as well;
• excessive rise in temperature DHW mode may cause deformation of parts of the plumbing system made of plastic. The danger of this kind began to rise, especially in last years when people more and more often install plastic pipes in the apartment.

It will be very difficult to find the guilty person here, since there were no measurements of the temperature of hot water initially. This means that compensation will also not work.

What deviations from the norms are allowed?

Sharp drop and rise DHW temperature can lead to serious violations and failures in the water supply system and even to possible injuries to citizens. However, there are a number of permitted deviations from the established standards. It is about the following points:

• in the daytime (from 5 am to 24 pm), the water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 am) maximum possible threshold reduction is 5 degrees, that is, up to 55 degrees Celsius.

Suspension of DHW can occur in two situations. In the first case, we are talking about an accident. The second option is to conduct planned preventive measures. In any case, the occupants should not suffer, and the maximum allowable hot water shutdown period is 4 hours.

Ways to find out the temperature regime of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go to the Criminal Code or write. It is necessary to present them with irrefutable facts that not too much flows from the tap. warm water, preferably obtained empirically and not subject to doubt.

When an injured tenant wants justice and compensation, the first step is to find out what the current performance of the property is. The procedure is quite simple and short. Moreover, no complicated and obscure devices are required for this.

To get the information you need, you will need to arm yourself with a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the specified algorithm. This will give you the most accurate results. The procedure should be as follows:

1. Open the faucet with hot water and wait at least 3 minutes. This makes it possible to remove the accumulated liquid, the performance of which is somewhat lower.
2. Substitute a glass under the jet and hold it so that the water overflows it. You can’t just take water into a glass and take it to the table, because during this time it can cool down by a couple of degrees.
3. It is important to lower the thermometer carefully into the glass closer to the center.
4. After the reading stops rising, you can record the data.

If the temperature obtained is below the permitted one, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next instance for a complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water drops below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During the time of violation of existing standards, a citizen also has the right to demand a recalculation.

All residents apartment buildings they know well that the temperature of hot water in the tap, according to the standard, should be ... hot. If you ask several people in a row, it is unlikely that someone will be able to immediately clearly explain what are the values ​​​​of permissible parameters, how they are measured, and who should monitor all this. Such ignorance of residents is often used by unscrupulous representatives of management companies who send astronomical bills for services that no one even dreamed of. If the water temperature clearly does not meet the standards, it is necessary to take some measures, contact the appropriate authorities. There is also little clarity on this issue. Well, we'll figure it out.

Why is temperature control important?

First of all, compliance with the temperature regime of hot water supply is prescribed by the requirements of GOST, SanPiN and SNiP standards. In addition, the provision of hot water supply is a service paid in accordance with the current tariffs and requiring compliance with the terms of the contract between the consumer and the supplier. There are more specific reasons forcing to strictly observe the temperature regime of hot water supply:

1. Lowering the water temperature below the minimum set threshold can provoke the growth or outbreak of infectious diseases, while if the specified temperatures are observed, pathogenic bacteria die.
2. Excessively hot water can cause burns.
3. Most modern apartments are equipped with plastic piping or other plumbing fixtures. Excessively heated water can disable them, melt or cause deformation.

Utilities in our country often violate the standards for hot water temperature

Finally, we should not forget about the most important thing - the convenience and comfort of consumers, because hot water is supplied only for them. It should be borne in mind that in the vast majority of cases, people complain about too cold water.

It is important! Complaints about excessively hot water are much less common, since there are much fewer conditions for creating such situations, and it is much easier to solve the problem. Basically, people are outraged by the need to pay for hot water, but in fact not be able to use it.

In order to understand the difference in the reaction of human skin to contact with water different temperatures Let's make a small table.

The temperature of hot water in an apartment building

So, the temperature of hot water in an apartment building is not someone's whim or opportunity, but a strictly standardized indicator that must be observed. It should be clarified that the temperature requirements are duplicated in SNiP, SanPiN and GOST, although they do not differ from each other. This situation arose because of the need to coordinate technical, sanitary and general standards, bring them into full compliance, eliminating the possibility of discrepancies and abuses. Otherwise, confusion could arise when doctors nod at technicians, technicians at GOSTs, and so on without end. The value of the standards has been worked out by many years of practice, the existing equipment is set up for it, it allows you to get the most comfortable mode of hot water supply.

Standards SanPiN, SNIP and GOST

The temperature of hot water, measured in a standard way at the point of analysis, must be in the range from 60 ° to 75 °. Wherein:

• Not lower than 60 ° - in open water supply systems;
• Not lower than 50 ° - in closed water supply systems;
• Not higher than 75° - in any case.

More low temperature(from 50°) allowed for closed systems and related to heating. Water analysis for household needs of them is not produced, so it makes no sense to consider them.

You can measure the water temperature yourself

These standards have been in force for a long time and have been worked out by many years of practice. Any serious deviation from the set values ​​means serious changes in the technology of hot water supply, the presence of any violations or omissions. At the same time, there are permitted deviations from the specified values, due to the lack of water intake at night. Hot water tends to cool down. Being in pipelines without movement for a long time, it loses thermal energy. The values ​​by which the temperature can be reduced due to the natural loss of heat are also clearly defined by the current regulations.

Permissible parameter deviation

In 2011, Decree of the Government of the Russian Federation No. 354 “On the provision of public services to owners and users of residential premises in apartment buildings and residential buildings” was issued. It clearly indicates all the parameters and conditions for serving both hot and cold water. Among others, the permissible deviations of the water temperature at the points of analysis are indicated:

• At night from 00 to 05 hours - no more than 5 °;
• In the daytime from 05:00 to 00:00 - no more than 3 °.

It also states that at a temperature of hot water below 40 °, the calculation should be made as for cold water. This Ordinance is a very useful document that allows homeowners to assert their rights in court or other instances.

Tenants of apartment buildings should know normative indicators and be able to defend their rights

It is necessary to have a copy of this document in order to substantiate your claims to the representatives of the service provider at the right time. It is marked there maximum term, during which the absence of hot water is allowed - in total per month no more than 8 hours or at a time 4 hours. An exception is made in the event of an accident on a dead end line, for such situations a maximum limit of 24 hours is set.

Minimum temperature

Taking into account the allowable deviations, the lowest temperature of hot water at the draw-off points can be:

• At night (from 00 to 05) - 55 °;
• In the daytime (from 05 to 00) - 57 °.

Any consumer knows that hot water gets very cold at night. Immediately after opening the tap, its temperature is obviously lower normative values. On this account, there is also a rule according to which water should gain the necessary parameters when passed for 3 minutes (no more). If this does not happen, there is a violation of the rules for supplying hot water.

Reasons for the drop in temperature

The main reason for the drop in temperature is the usual loss of thermal energy when the water in the pipelines is still. At night, the water intake stops almost completely, which causes a noticeable cooling of hot water, when it takes some time to pass it, waiting for the temperature to rise. Most users treat this with understanding, although if the wait is too long, legitimate questions arise - all the time, while cold water runs from the hot tap, the meter regularly winds up the amount of payment for the consumed resources.

Even if the water is below the set temperature, you have to pay for hot water

In addition to this natural cause others are possible:

• The pipelines of the circulation system are gradually clogged with salts, sludge and deposits, which significantly reduces them. throughput and change the mode of water supply.
• The condition of the valves and stop valves often requires urgent intervention.

In the overwhelming majority of cases, the culprit of such situations is operating organizations that use the labor of unskilled or negligent workers who allow abuse or deliberate restriction of the supply of hot water and cold water in relation to the standard parameters. If the user is convinced that his rights are violated by the operating (managing) organization, he must file a complaint with the relevant supervisory organizations. In practice, it was found that the most effective is the appeal to the housing inspection. Often, one mention of it is enough for public utilities to regain their former vigor and begin to eliminate comments that they had not reacted to before.

Rules for measuring the temperature of hot water

Before making an official request to the management company, you should independently measure the water temperature. This is necessary at least in order to make sure that you are right and have specific figures on hand, on the basis of which any claims can be made. It should be borne in mind that these data are necessary only to be sure of one's own correctness, to confirm the correctness of one's own assumptions. They cannot be used as an official document confirming the fact of violations.

It is important! To obtain a full-fledged document, it is necessary to make measurements established order, in the presence and direct participation of representatives of the managing organization.

Procedure:

1. The temperature is measured.
2. An act is drawn up, which reflects the results of measurements.
3. The act is signed (or not) by representatives of the management company and the owner of the housing (recipient of services).

The temperature measurement procedure must be carried out according to certain rules. There is such a document - Guidelines MUK 4.3.2900-11 "Measuring the temperature of hot water in centralized hot water supply systems." It clearly defines the course of action. In particular, the approximate pressure of the jet during sampling is indicated - at least 2 l / min. It is not uncommon for utility engineers to turn the taps off as far as possible, claiming that "at least" means "as much as possible." Formally, they are right, but in normal household use, no one opens the water so that the spray flies in all directions.

It is important! In addition, it is necessary to remember about the time of preliminary draining of water. In this matter, one should be guided by Government Decree No. 354, where the time is clearly indicated - 3 minutes.

A representative of the management company may begin to refer to the same Guidelines MUK 4.3.2900-11, which says about holding up to 10 minutes until a stable temperature is set. The situation is controversial, but not a stalemate. The fact is that the Government Decree has much more weight than departmental rules, so in this case, any court will be on the side of the user.

Based on the measurement results, an act is drawn up.

Act on the results of checking the temperature of hot water

Often make up plain paper by hand, on which they put all the necessary signatures and seals. They are also valid, although the level of organization of work in such management companies is immediately visible, which may indirectly affect the court decision. It must be borne in mind that if employees of the management company violate the rules for measuring temperature, or try to somehow rig the results, the user has the right to refuse to sign such an act. In such cases, it has no legal force and is not recognized by the court.

What if the hot water is low temperature

As a rule, the first thing people do is contact their management company. This is quite reasonable: hot water supply is their economy, and they decide the issue. Most often this happens - clogged risers, failed valves and other problems are found. However, there are more sad stories when it comes to being more formal. First of all, you need to understand what results you need to achieve. Usually this:

• Correction of the situation with the water supply;
• Recalculation of the fee for the entire time during which the service was not received in the proper amount.

To do this, follow these steps:

1. File a formal complaint with the management company about inadequate hot water temperature.
2. Wait for the engineers to visit, measure the temperature in the prescribed manner.
3. Draw up an act on the results of measurements.

The received act (copy) is already an official document confirming the fact of violations and giving grounds for applying to the supervisory authorities.

How to write a complaint to the management company

Compiled written claim addressed to the head of the management company, which indicates the essence of the problem.

Application form to the management company

As can be seen from the text of the form, the user must first measure the water temperature. This will not be considered a proven fact, but will make the claim more substantiated. After receiving such a statement, the head of the Criminal Code is obliged to respond to the user within 3 days and give him information about further intentions. The date and time of the check is usually assigned.

Where to go

Having an act of checking the temperature in your hands, you can contact more influential authorities:

• Prosecutor's Office;
• State Housing Inspectorate.

Practice shows that the most influential and effective option there will be an appeal to the Housing Inspectorate, and here's why: the court and the prosecutor's office will definitely react, but as the issues raised earlier are resolved. That is, until the case reaches the consideration of the complaint received, it can take many months. All this time, the situation with the supply of hot water will remain unchanged. In addition, the specificity of these organizations is such that the punishment of the guilty is at the forefront. This means that even with a positive result, it is quite possible to remain with an unsatisfactory hot water supply regime.

Appeal to the Housing Inspectorate brings much more successful results. The application is drawn up in free form and submitted to the organization in physical form(not electronic). According to the law, the application will be considered within 30 days from the date of submission, after which the applicant will receive a written response outlining the list of measures taken. In addition, often the very intention of the user to contact the Housing Inspectorate affects public utilities much more effectively than all threats of judicial or prosecutorial sanctions.

It is important! Here is a specialized supervisory organization that has a lot of leverage on the management company, up to the suspension of activities. It is much easier for them to resolve the issue peacefully than to contact powerful representatives of the State Housing Inspectorate.

Recalculation of DHW payment

By current rules for every 3° decrease in temperature, the payment is reduced by 0.1% per hour. That is, if the temperature at the point of intake is 51 °, then, taking into account the permissible deviations, 14.4% of the payment amount will “run in” in 3 days. When the temperature of hot water is below 40 °, you have to pay for it as for cold water. Wherein Management Company will not do the recalculation. It is necessary to collect all the documents confirming the fact that the service was not received in the proper amount and apply to the court with them.

It is important! If it is not possible to prove the non-compliance of water quality regulatory requirements, the recalculation will be denied. Therefore, it is important to immediately document all detected deviations, otherwise it will be very difficult to prove the existence of the problem retroactively.

Video: how they steal on our hot water

The temperature of hot water is one of the most "sore" issues. Many management companies save on heating, this is especially noticeable in regions with high prices for electricity. However, the problems of the Criminal Code should not fall on the shoulders of residents of apartment buildings. They pay utility bills and should not receive less of them in any form. In addition, excessively low water temperatures can cause the spread of pathogenic bacteria, an example of which happened not so long ago in one of the regions of the country. The discrepancy between the DHW parameters led to an outbreak of infection that claimed the lives of 5 people. If the temperature of hot water was within the norm, the bacteria would die within a few minutes. Given the severity of the consequences, it is necessary to treat compliance with the norms and requirements of SanPiN in the most rigorous way and respond to identified shortcomings immediately.

The norms for hot water supply, cold water supply, the norms for the temperature of the supplied water, as well as the sanitary norms for hot water supply are painted. The allowable ranges of water temperature and the amount of water per person per day are given.

Consumers at the cold water supply should receive only clean and potable water. The requirements for hot water supply at the tap differ from the requirements for cold water supply in that they are aimed only at maintaining the temperature regime, and not at the quality of the water.

Hot water standards

1. The heating network of the central hot water supply, which has a water intake, is obliged to supply water to the consumer at a temperature of 60 degrees and not a degree less;


2. When heating water in the central hot water supply system using a water heater, its temperature should not be less than fifty degrees;
(See also: )

3. By local hot water supply systems, hot water must have a temperature above sixty degrees at the outlet;


4. When supplying water to comprehensive schools, orphanage, preschool institutions, as well as some medical institutions and social welfare institutions, there are restrictions and water should not exceed a temperature of 37 degrees;


5. The temperature regime when supplying hot water should not exceed 75 degrees.

Sanitary standards for hot water consumption

The standards for hot water supply are clearly spelled out in the sanitary standards for hot water supply; when calculated per person, it is from 85 to 100 liters per day. Hot water supply has clear requirements that apply to hot water (domestic and industrial purposes). Sanitary norms for hot water supply provide for the rules for draining water into the sewer. When designing a similar system, detailed information on this topic can be found in the GOST of hot water supply. (See also: )

Notes:

1. The normative consumption of utilities is established and complies with the quality requirements of these services, which are provided for by the legislative regulatory legal act.


2. To determine the standard for the consumption of utilities, the number of storeys, depreciation of in-house engineering equipment, and the type of heat supply systems are taken into account.


3. The utility service, which is aimed at providing property in an apartment building, is accounted for when setting the utility consumption standard.
(See also: )

4. The rate of consumption of utilities applies to hostels.

Important! To calculate the hot water consumption rate, you need to know how much hot water is consumed by one person during the hour of greatest water consumption. Residential buildings consume - 7.9; 10 and 10.9 l/person-h.
Dormitories with shared showers - 6.3 l/person-hour, if there are canteens and laundries in addition - 6.5 l/person-hour.
Hotels spend - 8.2; 16 and 12 l/person-hour.

The rate of water consumption per person, if available regular bath or soul is 105 and 120 liters per day. In high-rise buildings with 12 or more floors, the norm is 115 and 130 liters per day. (See also: )
In dormitories where shared showers are installed, as well as canteens and laundries - 80 liters per day. Hotels, motels and boarding houses with installation shared baths, as well as in the presence of showers, the water consumption is 70 liters per day, and with installed bathtubs in all rooms - 200 liters per day (with showers in all rooms - 140 liters per day).

The temperature standards for hot water supply directly depend on what type of hot water supply system is used.
Local centralized systems, connect with open systems heat supply, with such a water supply system, the temperature should be 60 ° C, and systems, closed view, should give out water 55 ° C.

To determine the heating surfaces of water heaters in the nomogram, the coefficient was reduced to 0.75. It allows you to take into account heat losses in networks, and also controls the level of scale that is deposited on the walls of brass tubes, which are the heat transfer surface.

Selection should be made based on set flow hot water supply systems.

Cold water consumption standard

• The standards for hot and cold water supply are set in accordance with the requirement for the quality of utilities, which are provided for by law.


• To determine the standard for the consumption of cold water, the number of floors in the house, the degree of wear of the building engineering equipment, and the type of heat supply systems used are taken into account.


• Cold water supply, designed to provide common household property of an apartment building.


• Closed heat supply system, in addition to the indicated water consumption in the provision of cold water utility services, when calculating the amount of payment for hot water supply, the volume of cold water that is needed when preparing hot water is also taken into account, the amount of which is agreed in Annex No. 2 of this order.


• The same standard for the consumption of utility services of cold water is calculated for hostels.

Hot water temperature standards

Processes using hot water require different temperature conditions. The woodworking industry uses 35-40 degree water to soak wood. Water at a temperature of 50 ° C is necessary when recycling water supply in the manufacture of capacitor paper. A temperature of 60°C is required for pulp washing.

At a temperature of 220-240 degrees, fiberboards are produced. Textile and food industry use water with a temperature of 60-65°C. In galvanic processes, water is used at 80-90 °C, and the preliminary washing of the metal should be carried out at 70-90 °C.

Advice! Analyzing these examples, it is clear that the standard for the consumption of hot water for sanitary needs, as well as industrial needs, can be provided with one hot water supply system that will heat drinking water up to 50-65°С in offline source heat.

Today there are many branches of production, the technology of which requires the use of technical water different quality and temperature, including drinking water at elevated temperature. Such businesses usually create different systems hot water supply to supply water of various qualities and temperatures.

The principle of calculating hot water pipelines

The calculation of the supply pipeline for hot water systems is made by selecting pipelines of such a diameter that the supply pressure is used to the maximum to ensure the supply of the required amount of hot water to provide remote and high-lying points of water intake.

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