Standards for hot water. What should be the temperature of hot water at the entrance to an apartment building

The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation

no one already and for a minute can't imagine life without hot water. Her shutdown in summer season at the time of traditional repair work- practically catastrophe for residents who are so accustomed to it.

It is important to know that hot water is a concept clearly defined and established laws. It should not be a little hotter or a little colder, as its temperature officially defined.

hot water regulations

Temperature hot water regulated norms SanPiN(Sanitary and epidemiological rules and norms) 2.1.4.2496−09 which were accepted in 2009 and have legal force in this 2015. Legislators paid great attention to the regulation of this issue and singled it out in separate document.

According to the rules prescribed in that document, the temperature hot water that flows from the tap must be within from + 60 to +75 °С. These restrictions associated not only with the observance of direct temperature regime to ensure hot water tenants.

Such a temperature unfavorable for breeding pathogens infectious diseases. Maintaining this temperature necessarily in all places of water intake.

It is important to know: deviation from the standards at night by no more than 5°C, and during the day - by no more than 3°C, is considered acceptable. Night time is considered from 00.00 to 05.00. Daytime - from 05.00 to 00.00 hours.

How to measure water temperature?

To accurately approve that the temperature of the water at the tap does not match the norms fixed in the law, it is necessary to measure. step by step instruction self-measuring hot water temperature is as follows:

1. open faucet hot water;
2. Let the water drain(approximately 5 minutes);
3. Take capacity, the volume containing measuring device;
4. Send a stream of water from a tap into a container so that water constantly flows out;
5. Lower the thermometer in the center of the tank to the required depth;
6. Compare received readings thermometer with normative.

If the recorded temperature is significantly below normal, need:

• Contact the organization responsible for the supply of water in the house with statement about unacceptably low indicators of its temperature;
• Perform a water test in the presence of a representative of the organization;
• Fix identified violations in the form of an act.

It is important: the act of measuring water must contain temperature readings obtained precisely during the procedure, no later.

Based act is adopted decision about recalculation of fees by hot water. Instances Both the tenant and the company serving him must have the document.

If violations revealed and recorded, the responsible organization obliged eliminate the cause of the discrepancy and make recalculation for hot water.

fixed temperature value at 40°С gives grounds for recalculation of payment for hot water according to tariffs cold

Danger of non-compliance with hot water standards

Regulation hot water supply - vital need. non-compliance the temperature regime of hot water used in residential premises threatens serious consequences:

• • Reproduction of bacteria. At low temperature values ​​of hot water, increased risk active reproduction of dangerous bacteria and their entry through water into the human body. Norms hot water temperatures selected not by chance is an indicator at which pathogenic bacteria that cause, For example, pneumonia, die within 2 minutes. Moreover, this temperature does not allow bacteria multiply, as it is an unfavorable environment for them;

• Burn. Bacteria instantly die and do not multiply at all in very hot water - from 80°C and above. However, water at this temperature unsuitable for use. Moreover, she can cause serious burn. For human safety, the standard level of hot water (from 60 to 70°C) must not be exceeded.

Is a water heater necessary?

In apartment buildings straight the need to install a water heater No. Hot water is no longer a luxury, but a familiar condition for a normal life. However, for especially heat-loving residents there are indirect reasons to install it. Namely:

• • reluctance stay no hot water in summer. During the planned annual shutdown of hot water or during the repair of the plumbing, it will solve the problem. If other tenants are forced to heat water, say, on gas stove, water heater owners release yourself from such a duty;

• reluctance stay without hot water on the short term . Due to accidents in the apartments of other residents and for the duration of their elimination, hot water is usually turn off. If an hour or a day without hot water - a big problem, buying a water heater is the perfect solution to eliminate it.

Qualitative water heater is required private houses, where hot water supply was originally is absent. This device is very will simplify life of the inhabitants of the house, save them from the need to constantly heat the water.

So if interruptions with hot water or its constant absence in the house - your daily a life, . imposing volume storage tank modern models heaters ( up to 150 liters) will allow you not to save on hot water.

In addition, water from standpipes and wells, which often used residents of private houses may represent danger for human health - it may contain harmful viruses and bacteria. Before use well water it is recommended to carry out cleaning or just boil.

It is possible that without a water heater, the water temperature suitable for disinfection will not be reached. When heating "manually", it is difficult to control the temperature, and the water heater guarantees sufficient warm water.

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What should be the hot water temperature at the tap? Standards, maximum and smallest value as well as permissible deviations are prescribed in SanPiN 2.1.4.2496-09. In the article we will tell you where to file a complaint if the water temperature is below normal.

Resource-supplying organizations are required to comply with the rules for providing the population with public services. In the case of hot water, they relate to its pressure, composition and temperature. Responsible organizations are well aware of these criteria. Citizens are not always aware of them, although they also need it to defend their rights.

What should the temperature be?

The temperature norm for hot water in the MKD is determined in clause 2.4 of SanPiN 2.1.4.2496-09. This range is +60…+75ºС and remains unchanged for many years. It does not require changes, as it is based on the characteristics of human physiology and the accompanying microflora.

The lower threshold of +60ºС is determined, first of all, by the survival of some pathogens of dangerous infectious diseases. For example, this includes the bacteria that cause legionellosis. They reproduce well in a warm environment, and die when the temperature rises. To completely disinfect hot water from a tap, you need to heat it up to + 70 ... + 80ºС.

If the temperature drops to +40ºС, then the most favorable conditions for the reproduction of microorganisms dangerous to humans. This is easily explained. The temperature of +40ºС is very close to the natural temperature of the human body and all fluids circulating in it.

Heating above +60ºС is set for water in open systems. It is here that the water pipes laid in high-rise buildings. However, there are also closed water supply systems, for example, that do not go beyond individual buildings. They have a significantly reduced risk of microorganisms getting in, therefore the minimum water temperature threshold is + 50ºС.

The upper value of the hot water temperature in the tap according to the standard (+75ºС) was chosen for safety reasons. With its further increase, the risk of burns increases significantly. Children, the elderly and people with handicapped thus insure against dangerous injuries in everyday life.

The norms prescribed in SanPiN are supplemented by government decree No. 354. It indicates the deviations that are allowed for the temperature of hot water:

• from midnight to 5 o'clock in the morning they are 5ºС;
• the rest of the time (it is considered daytime) - no more than 3ºС.

If the norm of hot water temperature in an apartment building is not observed, then the tenants have the right to recalculate the fee for this service. Every three degrees of deviation will reduce the payment by 0.1 percent for one hour of non-compliance.

When the temperature of hot water drops to + 40ºС or less, it is paid at the rates of cold water supply. Such a recalculation is done on the basis of an act confirming the officially carried out measurements.

Existing standards and amendments to them allow you to calculate the minimum allowable temperature of hot water. During the daytime it is +57ºС, at night - +55ºС.

Temperature measurement methods

If there are suspicions that the temperature of the hot water in the tap does not comply with the existing standards, then it is necessary to measure it. It is better for residents to do this on their own first. So they will be able to make sure that the charges against the resource supplying organization are justified. After that, you can safely send a request for measurement by specialists with the preparation of an official act.

For self-measurement, you will need a medium-sized container and a household thermometer that allows you to measure the temperature up to at least + 100ºС. We will describe the next steps step by step. The procedure takes only a few minutes, so for credibility, you can take a photo or video of it.

1. The faucet opens and water flows freely into the drain for 2-3 minutes. This is enough to drain the water that has stagnated in the house pipes, which has already cooled down a bit.

2. The container is placed under the jet and positioned in such a way that water can freely overflow over its edges. Pour water into a saucepan, take it to the table and already there you can’t immerse the thermometer. While all these manipulations are being performed, the liquid in the container gradually cools down, and the measurements turn out to be unreliable.

3. The thermometer is lowered into the water in the central part of the container. At the edges, the water, again, has time to cool a little.

4. When the column on the thermometer stops rising, you can record the results. If they differ from the values ​​\u200b\u200bestablished in the regulations, then you should contact the managing organization.

Reasons for lowering the temperature of hot water

Despite the existence of norms for the temperature of hot water, in some cases it may decrease, and this is not considered a violation, although residents apartment building and feel uncomfortable. This usually happens when:

• accidents occur on equipment that heats water and on networks through which it is transported;
• the resource supplying organization carries out the planned preventive maintenance or repair.

To protect the rights of the population to the quality provision of communal resources, deadlines hot water shutdown:

• up to 4 hours in a row;
• up to 8 hours in total during a month;
• up to 1 day in emergency.

Where to file a complaint

If the temperature of the hot water in the tap actually differs from that set according to the standard, then you need to call the representatives of the managing or resource-supplying organization and find out the reasons. It is possible that work is already underway and the problems will soon be eliminated.

If the violation is repeated not for the first time and is of a sustainable nature, then upholding one's rights should be approached with all seriousness. The first thing to do is write a complaint. This should be a competent and well-reasoned document, from which the responsible organization will not be able to brush aside.

The name of the organization to which the complaint is directed is indicated at the top of the sheet. The addressee can also be a specific responsible person. After that, the applicant indicates information about himself: full name, address and number of the apartment in which the violation is recorded, telephone numbers for communication.

1. Title. It should be something like this: "Statement of violation of the standards for the provision of public services to the population." The title must be legible and written in a language understandable to officials.

2. Description of the essence of the problem. Here, 1-2 sentences are enough, without sharp and emotional turns, and also without unnecessary information. AT without fail it talks about the measurement, and provides information from the drawn up act:

• temperature readings;
• information about the specialist who carried out the measurements;
• measurement date.

3. Requirements. Even if it seems logically clear what a citizen wants to get in case of violation of the norms for the temperature of hot water in an apartment building, this information should be written down. Otherwise, actions responsible persons and organizations can be drawn out, minimal and incomplete. The following requirements are usually specified:

• eliminate the causes of interruptions in hot water;
• make a recalculation;
• inform the applicant about the work performed.

You can add other items as well. Each of them, the recipient will have to consider and fulfill, or, if execution is impossible, justify it.

4. Date of writing the complaint and the signature of the person submitting it.

The complaint is made in two copies. First of all, it must be attributed to the Criminal Code or the HOA, even if they have previously ignored signals about poor-quality service. To go further, you need a refusal to solve the problem or accept the complaint. If a citizen is convinced that the governing organization is ignoring him, then he can go:

• to the State Housing Inspectorate;
• to Rospotrebnadzor;
• to the local administration;
• to the prosecutor's office.

In most cases, the intervention of housing inspectors or prosecutors is sufficient. They actively protect the rights of consumers. When violations are confirmed, the organization is usually fined, and is also obliged to eliminate the problems and recalculate. The execution of this order is monitored by the representatives of the regulatory authorities who issued them.

In the most difficult cases a citizen has to independently go to court and seek support in the local media. This happens when the same employees of the State Housing Inspection and the Prosecutor's Office do not fulfill their duties carefully enough.

Often rendered poorly public utilities and reluctantly eliminate various accidents in house communications. But this is their direct duty, prescribed in the rules approved by the government.

And if you are faced with violations of the norms and rules of service by the "communal services" - this must be dealt with. And we'll show you how. In this article, we will consider how to achieve the supply of high-quality and well-heated hot water to an apartment. After all, it has long been included in the list of necessary amenities for living.

The temperature of hot water in the apartment

Hot water is one of the most expensive items on your utility bill.

• Its cost is formed from the price per unit volume of water spent, multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
• And when it is not there, the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.

According to the standards enshrined in SanPin, the temperature supplied from the tap to residential buildings hot water at the point of reception should be kept in the range from 60 degrees Celsius to 75. The utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for the provision of this service.

There are fixed rules tolerances from the given values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In the daytime - no more than three degrees up or down.

The State Housing Inspectorate and similar state organizations should control the quality of services provided to the population. They are obliged to respond to citizens' appeals and send inspection inspectors to the "communal workers" against whom the complaint was filed.

The following video will tell you more about temperature norms hot water in the apartment and what to do if it does not meet such a norm:

And now is the time to find out what to do if the temperature of the hot water is below normal.

What if they are not followed?

So, what do you do if the hot water is low temperature?

Well, firstly, you need to use your own, prescribed in the Constitution Russian Federation, the right to appeal to government agencies. We write a statement about the commission administrative offense to the State Housing Inspectorate.

How to make a complaint

Let's figure out how to properly file a complaint:

• in the right upper corner write where and from whom, indicating the address of registration and contact details;
• in the header we write the word “statement”, and then the following text “on the commission of an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings”;
• then we turn to the text of the complaint itself in the form that at the address of such and such a housing department such and such does not comply with the norms of the Housing Code of the Russian Federation, indicating the main essence of the problem;
• at the end, we write an appeal to the official of the GZhI with a request to organize a check of this fact, issue an order to eliminate and punish the perpetrators;
• put your signature and date.

A good sample application indicating all legal norms and acts, as well as its electronic submission form, can be found on the RosZhKH website. In addition, you can download such an application.

Complaint template for low temperature hot water in the apartment

Sample complaint about the low temperature of hot water in the apartment - 1

Sample complaint about the low temperature of hot water in the apartment - 2

Sample complaint about the low temperature of hot water in the apartment - 3

Procedure

Now we will describe step by step how to act in case of a decrease in the temperature of hot water in your home:

1. we write an application to the State Housing Inspectorate (if the application is not only from you, but also from the neighbors, then the utilities will start working much faster);
2. we send it there, both in person and by registered mail;
3. We are waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time for forwarding;
4. usually the time allocated for elimination is different, but on average it is one and a half months;
5. If the problem is not fixed within the agreed time, feel free to sue.

Poor quality water: what to do?

As well as in the case of the temperature of the hot water supplied to your home, the question of its quality is spelled out in SanPiN. It clearly states that hot water should be clean, without excess taste and bad smell. For this service, our hard-earned money is also held monthly. And, if the water still does not have the characteristics established by sanitary doctors, it is necessary to complain.

So, what to do and where to go if poor-quality water comes out of the tap?

1. You can fix the fact that such a liquid has been supplied to your home by calling the emergency service. The dispatcher without fail records your complaint in the call log, indicating the time, address and reason for the appeal. After that, ask him to tell you the registration number. If the reasons associated with the deterioration of water quality in your home are known to the specialist, he should inform you about them.
2. Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They make a deed poor quality water according to the standard pattern.
3. If the engineer did not arrive within the specified time, call an employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with a note that the inspector is absent. Such paper is considered valid. Based on the act, a statement is written.

The complaint scheme is identical to that discussed above for a complaint about improper hot water temperature. You also make an application to officials from the State Housing Inspectorate, guided by the same legal acts and terms of consideration. The only thing that will differ in your complaint is the reason for the complaint. You indicate it as "poor quality water" or "water of inadequate quality."

After following the entire procedure, we receive a response from the inspector and wait for the problem to be fixed. Remember, a collective complaint or accelerates the resolution of the resulting decline in water quality in a positive direction.

Competently and correctly drafted statement in electronic form search at the same email address, at RosZhKH. Or you can view and download it directly.

Sample application for poor quality water

Sample application for poor-quality water - 1

Sample application for poor-quality water - 2

How residents of an apartment building made a complaint about non-compliance with hot water quality standards, see the following video:

We require recalculation

There are rules for payment and provision of utilities, which are regulated by the Decree of the Government of the Russian Federation. They very competently and in detail cover all recalculations for utilities provided poorly.

So about hot water it says that it must be delivered uninterruptedly and be of the proper temperature and quality. with a shortage or excess (which happens much less often) of temperature is: a decrease of 0.1 percent of the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the rate of cold.

You can reduce the fee for the number of days or hours when low-quality hot water was supplied as follows:

• divide the number of days in which hot water was poured into inadequate quality, for the number of days in a month;
• The amount received is multiplied by the tariff rate.

The number that turned out and will be a discount for poor-quality utility services.

We hope that our advice will help you protect your rights against the “lawlessness of public utilities”. Never be afraid to do this - and you will always have all the necessary benefits of civilization in your house! After all, as it shows arbitrage practice regarding consumer claims for poor quality drinking water, make it all really possible!

Hot water is what every person needs, regardless of the time of year and the temperature outside, whether he lives in Moscow or in a village in Siberia. The probability of timely elimination of foci of various viruses and infections, as well as the likelihood of the development of pandemics and epidemics, depends on the presence of hot water in the pipes. Well, among other things, this binding rule, which allows you to observe sanitary and hygienic standards in the house, maintain cleanliness, live in comfort and not feel constrained by difficult life circumstances.

Basic temperature standards for hot water

According to the standards approved by SanPiN, the temperature of hot water should be approximately within the following limits:

• not lower than sixty degrees - in open heating systems;
• less than fifty degrees closed systems heat supply;
• no higher than seventy-five degrees - for both systems.

It is this temperature threshold that corresponds to sanitary standards and is necessary so that all harmful bacteria and viruses, which are abundant in tap water were doomed to perish. On the other hand, when water is supplied hotter than fifty-five degrees, there is a possibility of getting burned. Therefore, the use of hot water is recommended while turning on cold water. Temperatures above seventy-five degrees may well cause a quick breakdown of the plastic part of the plumbing, which is found in most modern apartments.

Deviation is already considered fifty-nine or seventy-six degrees. Minimum temperature hot water must be provided, regardless of the state of communications and heating equipment. All rules and conditions must be specified in the cooperation agreement between the client and the service provider.

What are the reasons for lowering the water temperature?

We all understand that some rules are immutable, especially when they directly relate to a person's health and are paid by him out of his own pocket. On the other hand, there are a number of reasons why the temperature of hot water can be lowered below normal, simply because it is simply impossible to do otherwise in the current situation. What are these cases?

1. The occurrence of an emergency on the supply line, pumping station or breakdown of housing communications in your home.
2. Implementation of planned and preventive maintenance of network communications.

During these events, the hot water supply may be interrupted, but this should not affect the quality of life of the residents. That is why there are norms that, in turn, limit the possibility of a prolonged cessation of hot water supply in an apartment building:

• eight hours in one month, in total;
• no more than four hours in a row;
• no more than one day (when it comes to an accident).

If these deadlines have been exceeded, then you have the right to recalculate tariff plan. The latter for the time of turning off hot water (reducing its temperature) should be reduced by fifteen hundredths of a percent.

How to check the norm and where to turn in case of deviations from it

The measurement of the temperature of hot water cannot be carried out in the way that the inspector immediately wanted. There is a clear algorithm that must be followed, and only then the result will be recognized as true. In all other cases, measurements are considered incorrect and invalid.

1. The tap with hot water opens, and water flows freely for two to three minutes. Thus, stagnant and cooled water in the pipeline descends, the temperature of which does not interest us.

1. Under the stream of hot water, after equalizing its temperature to a uniform one, a special glass is placed.

1. When the glass is full, it is removed, the tap is closed, and a sensitive thermometer with a scale of up to one hundred degrees Celsius (no less) is immersed in the glass.

1. It takes some time for the thermometer to heat up, and then readings are taken from it.

Despite the fact that in general a fairly wide range is given for the temperature of hot water, small deviations from it in any direction are allowed.

During the daytime, from five in the morning to midnight, these are fluctuations of three degrees Celsius, and at night (from midnight to five in the morning), fluctuations of up to five degrees Celsius.

I must say that every three degrees of deviation reduce the tariff by one tenth of a percent, but only for the current date.

If you find in your apartment deviations in the temperature of hot water from the norm, you should first contact the housing and communal services. If these problems are caused by an accident and unscheduled repairs, then the dispatcher with whom you contact is obliged to notify you of this, informing you of the estimated time for repairing the breakdown. In the event that there are no reasons for lowering the temperature at your site, you should accept the application and consider it in the near future.

In order to be sure that the application will not be shelved, as is often the case in such institutions, be sure to write down the application number, the time you called the housing and communal services, and the name of the person who accepted the application. After that, they will definitely consider it, and you can be sure that in the near future there will be an increase in the temperature of hot water in your house to the normal limits, or some other measures will be taken.