The water temperature is below. The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation

about low temperature hot water and asking for a recalculation. During the time while waiting for an official answer, normal hot water suddenly began to flow. A few days later, while I was at work, employees of the service company came home. They asked my grandmother to sign some piece of paper that everything is in order. Grandma signed. Then an official reply from the prefecture came in the mail.

Literally the next day, the hot water “evaporated” and everything returned to normal - the temperature of the hot water dropped, it became warm ..
I realized that somewhere I made a mistake. So I decided to use the "scientific" method. So:

Target:
1. Restore normal temperature hot water.
2. Oblige the Criminal Code to make a recalculation utilities for hot water.

Now you need to find laws, regulations, etc. etc. that will allow this goal to be achieved and, ideally, to put these laws on monitoring in order to track changes. To begin with, let's find out what temperature the hot water should have, otherwise, suddenly, lukewarm water is supposed to me by law;) One of the main documents on utility services:
Decree of the Government of the Russian Federation of May 6, 2011 N 354 "On the provision of public services to owners and users of premises in apartment buildings and residential buildings" (hereinafter referred to as the decree)
Appendix 1 of the resolution contains clause 5 Ensuring that the temperature of hot water at the draw-off point complies with the requirements of the legislation of the Russian Federation on technical regulation (SanPin 2.1.4.2496-09)
We look at SanPin 2.1.4.2496-09 p 2.4: "The temperature of hot water in the places of water intake, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C. Therefore, it is necessary to officially measure the temperature of hot water, and in case of deviation from the norm, demand a solution to the problem.How to do it? Several options are possible:
Method 1
There is a whole section in the decree on this topic. clause 106 of the resolution:
"A report on a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service. In this case, the consumer is obliged to provide his last name, first name and patronymic, the exact address premises where a violation of the quality of the utility service was found, and the type of such utility service. An employee of the emergency dispatch service is obliged to inform the consumer of information about the person who received the consumer's message (last name, first name and patronymic), the number for which the consumer's message is registered, and the time of its registration.
07/2/2013 I called the control room, told about the problem - "in my apartment low temperature hot water flowing from the faucet warm water"- the service employee told me the data on the appeal: application No. 19 at 15.00 Moscow time and gave his last name. This is important. What does it give? Firstly, the time from which the recalculation will be made (paragraph 111 of the resolution). And secondly, the official registration of the problem, which can be referred to in further complaints and the preparation of other documents.I also talked with the residents of my entrance, found out that almost one person had such a problem. And what they wrote, called - to no avail. It's a sin not to make a collective complaint;) However, I decided to wait and see how the service company reacts.
The management company needs to check. According to paragraphs 108 and 109, in our case, the employee of the dispatch service is obliged to agree with the consumer on the date and time of the verification of the fact of the low temperature of hot water. After that, within 2 hours from the moment of receiving a message from the consumer about the violation of the quality of the utility service, set the time for the inspection, unless a different time is agreed with the consumer. There is a nuance here - it is necessary to indicate your reliable data (full name, contacts) so that they contact you and there is no misunderstanding on the part of the management company. Then, when they came to you and recorded everything, at the end of the check, an act is drawn up. And here three options are possible (I quote paragraph 109):

"1. If during the inspection the fact of a violation of the quality of the utility service is established, then the date and time of the inspection, the identified violations of the quality parameters of the utility service, the methods (tools) used during the inspection to identify such violations, conclusions about the date and time the beginning of violations of the quality of public services.
2. If during the inspection the fact of violation of the quality of the communal service is not confirmed, then the inspection report indicates the absence of the fact of violation of the quality of the communal service.
3. If during the inspection a dispute arose regarding the fact of a violation of the quality of the utility service and (or) the amount of deviation from the quality parameters of the utility service established in Appendix N1 to these Rules, then the inspection report is drawn up in accordance with these Rules.

I had the first option: because. during a call to the dispatch service, I indicated the data of my grandmother, then they came to her during my absence. So be sure to include your details when contacting us. I was lucky at the time of the test, the temperature of the water from the hot water tap was 52 degrees, which is below normal. The verification act is drawn up in the number of copies according to the number of interested persons participating in the verification, signed by such persons (their representatives), 1 copy of the act is transferred to the consumer (or his representative), the second copy remains with the contractor, the remaining copies are transferred to the interested persons participating in the verification.However, for unknown reasons, the second copy was never sent to me, although by phone Chief Engineer stated that within 3 days from the date of the check they would send an act. Hence the question why they didn’t issue it on the spot, because the act can be signed by representatives of the Criminal Code. On the one hand, this is a plus - an extra shortcoming on the part of the Criminal Code, which will help in the proceedings, but there should be paper - as this is a document confirming the provision of utility services of inadequate quality. I'll have to write again.
Method 2

Similar to method 1, only after contacting the control room, you also write a complaint to the state housing inspectorate. You should also contact the inspectorate if you have a dispute regarding the verification of the fact that the service was rendered of inadequate quality (paragraph 110 of the resolution). All the same, I probably have to write there.Recently, I called the dispatcher again, 10 minutes after the call, a DEZ employee came (he was in our house at that moment) touched the water with his finger, agreed that it was cold. He said that there are not enough people, engineers, etc., etc. to fix the problem and so on. I did not understand everything from his words, but one thing is clear - the mess is still the same. So along the way, you should find out - this mess is manageable and planned in advance, or is a coincidence. From communication with neighbors and with my grandmother, I found out that employees of the service company tell each tenant - “everything is in order, only you have one (one) such a situation, etc. everything is fine". The version of a coincidence becomes less likely, but facts are needed. This is separate work, which goes beyond the goals and requires a set of measures - in general, I will not stay idle.

I wrote this letter:

Scattered across mailboxes your entrance. On Mon 08/11/13 I will prepare a collective complaint against the management company about the low temperature of hot water in the apartments and send it to the housing inspection of the city of Moscow. I wonder how the inspectorate will react to this, in theory, they should have bonuses by identifying jambs in the work of the management company. Let's see what's what)

The norms for hot water supply, cold water supply, the norms for the temperature of the supplied water, as well as the sanitary norms for hot water supply are painted. The allowable ranges of water temperature and the amount of water per person per day are given.

Consumers at the cold water supply should only receive clean and potable water. The requirements for hot water supply at the tap differ from the requirements for cold water supply in that they are aimed only at maintaining the temperature regime, and not at the quality of the water.

Hot water standards

1. The heating network of the central hot water supply, which has a water intake, is obliged to supply water to the consumer at a temperature of 60 degrees and not a degree less;


2. When heating water in the central hot water supply system using a water heater, its temperature should not be less than fifty degrees;
(See also: )

3. Local hot water supply systems hot water, the outlet must have a temperature above sixty degrees;


4. When supplying water to comprehensive schools, orphanage, preschool institutions, as well as some medical institutions and social welfare institutions, there are restrictions and water should not exceed a temperature of 37 degrees;


5. The temperature regime when supplying hot water should not exceed 75 degrees.

Sanitary standards for hot water consumption

The standards for hot water supply are clearly spelled out in the sanitary standards for hot water supply; when calculated per person, it is from 85 to 100 liters per day. Hot water supply has clear requirements that apply to hot water (domestic and industrial purposes). Sanitary standards hot water supply, rules for draining water into the sewer are provided. When designing a similar system, detailed information on this topic can be found in the GOST of hot water supply. (See also: )

Notes:

1. The normative consumption of utilities is established and complies with the quality requirements of these services, which are provided for by the legislative regulatory legal act.


2. To determine the standard for the consumption of utilities, the number of storeys, depreciation of in-house engineering equipment, and the type of heat supply systems are taken into account.


3. The utility service, which is aimed at providing property in an apartment building, is accounted for when setting the utility consumption standard.
(See also: )

4. The rate of consumption of utilities applies to hostels.

Important! To calculate the hot water consumption rate, you need to know how much hot water is consumed by one person during the hour of greatest water consumption. Residential buildings consume - 7.9; 10 and 10.9 l/person-h.
Dormitories with shared showers - 6.3 l / person-hour, if there are additional canteens and laundries - 6.5 l / person-hour.
Hotels spend - 8.2; 16 and 12 l/person-hour.

The rate of water consumption per person, in the presence of a conventional bath or shower, is 105 and 120 liters per day. In high-rise buildings with 12 or more floors, the norm is 115 and 130 liters per day. (See also: )
In dormitories where shared showers are installed, as well as canteens and laundries - 80 liters per day. Hotels, motels and boarding houses with installation shared baths, as well as in the presence of showers, the water consumption is 70 liters per day, and with installed bathtubs in all rooms - 200 liters per day (with showers in all rooms - 140 liters per day).

The temperature standards for hot water supply directly depend on what type of hot water supply system is used.
Local centralized systems, are connected to open heating systems, with such a water supply system, the temperature should be 60 ° C, and systems, closed view, should give out water 55 ° C.

To determine the heating surfaces of water heaters in the nomogram, the coefficient was reduced to 0.75. It allows you to take into account heat losses in networks, and also controls the level of scale that is deposited on the walls of brass tubes, which are the heat transfer surface.

The selection should be made, focusing on the given flow rate of the hot water supply system.

Cold water consumption standard

• The standards for hot and cold water supply are set in accordance with the requirement for the quality of utilities, which are provided for by law.


• To determine the standard for the consumption of cold water, the number of floors in the house, the degree of wear of the building engineering equipment, and the type of heat supply systems used are taken into account.


• Cold water supply, designed to provide common household property of an apartment building.


• A closed heat supply system, in addition to the indicated water consumption, when providing a utility service of cold water supply, when calculating the amount of payment for hot water supply, the volume is also taken into account cold water, which is necessary for the preparation of hot water, the amount of which is agreed in Appendix No. 2 of this order.


• The same standard for the consumption of utility services of cold water is calculated for hostels.

Hot water temperature standards

Processes using hot water require different temperature conditions. The woodworking industry uses 35-40 degree water to soak wood. Water at a temperature of 50 °C is required for recycling water supply in the production of capacitor paper. A temperature of 60°C is required for pulp washing.

At a temperature of 220-240 degrees, fiberboards are produced. Textile and food industry use water with a temperature of 60-65°C. In galvanic processes, water is used at 80-90 °C, and the preliminary washing of the metal should be carried out at 70-90 °C.

Advice! Analyzing these examples, it is clear that the standard for the consumption of hot water for sanitary needs, as well as industrial needs, can be provided with one hot water supply system that will heat drinking water up to 50-65°С in offline source heat.

Today there are many branches of production, the technology of which requires the use of technical water different quality and temperature, including drinking water at elevated temperature. Such businesses usually create different systems hot water supply to supply water of various qualities and temperatures.

The principle of calculating hot water pipelines

The calculation of the supply pipeline for hot water systems is made by selecting pipelines of such a diameter that the supply pressure is used to the maximum to ensure the supply of the required amount of hot water to provide remote and high-lying points of water intake.

The use of materials is allowed only if there is an indexed link to the page with the material.

SanPiN regulations strictly establish what the temperature of hot water in an apartment should be - the standard for 2019 has remained unchanged compared to the previous year. This means that all citizens of Russia have the right to use hot water a certain temperature (for which, by the way, they pay) and complain when they encounter violations of SanPiN requirements. And the point is not at all that along with water, a citizen is deprived of basic amenities - if the water flowing from the tap is too cold or too hot, the health of the person who uses it is at risk.

What standards have been set?

What temperature should hot water be? It directly depends on the type of water supply system:

If the system is open minimum 60 degrees Celsius.

AT closed system – minimum 50 degrees Celsius.

According to the regulations of 2019, the temperature of hot water in the apartment should not exceed 75 degrees. This limit does not depend on the type of water supply system.

The temperature regime is extremely important to observe for a number of reasons.

If the temperature is too low, the fluid becomes contaminated with pathogens and bacteria. At the set minimum temperature threshold, harmful bacteria are doomed to death.

Too hot water can cause skin damage (burns). Strictly speaking, even at 55 degrees there is a risk of burns - therefore, citizens connected to open water supply systems are advised to “mix” cold water with hot water.

Exceeding the temperature threshold leads to damage plastic elements plumbing - and in fact in most modern apartments plumbing is mostly plastic. Who should pay for repairs in this case is a big question. All the time while the citizen will look for the guilty and prove the right to compensation, he will have to sit unwashed.

A drop in temperature to 59 degrees or an increase to 76 in open system water supply is already considered a violation of the Rules for the provision of public services (there are some). However, these Rules still allow minor deviations from the temperature limits.

It is allowed to lower the temperature during the day (from 5 am to midnight) by 3 ° Celsius - that is, up to 57 °.

At night (from midnight to 5 am), it is permissible to lower the minimum threshold by 5 ° - that is, up to 55 °.

The supply of hot water can be completely suspended in 2 cases: if on pumping station or the supply line has an accident, or if scheduled maintenance work is being carried out. In the case of prevention, citizens are not entitled to deprive water supply for more than 4 hours.

How to measure temperature?

Of course, it is useless to go to the management company with unfounded accusations that “a little warm is coming out of the tap” - give her evidence. Therefore, a citizen who considers himself injured due to violations of SanPiNA regulations and wants to uphold justice, must first of all learn how to measure the temperature of hot water in an apartment. This procedure is simple, short-term and does not require ingenious improvised means.

A thermometer with a scale of 100 degrees is what measures the temperature of hot water in a tap. For measurement, a citizen needs to prepare this household appliance, then strictly adhere to the algorithm of actions, which, according to management companies, invariably leads to accurate results.

Open the faucet and let the water drain for about 3 minutes. So get rid of stagnant water, the temperature of which is traditionally lower.

Place a glass under the stream and hold it so that the liquid overflows over the edges. You can’t just take a glass from the tap - by the time you bring it to the table where you put the thermometer, the water will cool down, and the reliability of the measurement will be doubtful

Lower the thermometer into the container closer to the center.

Wait until the degrees on the device stop growing and record the result.

If the thermometer showed a temperature below the minimum level set by SanPiN, this means that it is time for the management company to set a uniform thrashing.

Where to apply?

What to do if the hot water is low temperature? A citizen needs to complain about this to the Housing and Communal Services (HCS).

Insufficiently high temperature is only one of the grounds for a complaint. Housing and communal services should also be worried if the water has an uncharacteristic color (smell, taste) or is completely absent.

There is no need to personally visit the Farm - you can call. The dispatcher will first of all check whether the decrease in the temperature of hot water in the tap is caused by a breakdown on the main line or preventive maintenance. If repairs at the station are to blame, the dispatcher will inform the citizen of the approximate time when normal water supply will be restored. If good reasons there is no violation of the SanPiN requirements, the dispatcher will record the citizen’s appeal and promise that the reaction will not have to wait long.

In order to be sure that his appeal will not be ignored, the citizen needs to write down the application number, the time of the call to the housing and communal services and the name of the employee with whom he communicated. An employee who is faced with such meticulousness will make sure that the application accepted by him is considered - because he will feel responsible for fulfilling these promises.

A citizen needs to wait for the visit of an expert - according to Government Decree No. 354, an expert should appear on the doorstep no more than 2 hours after the citizen has filed a complaint. The expert will measure the temperature of the water from the tap on his own (of course, no one will believe the citizen himself). Then the housing and communal services employee will draw up an act in which he will describe whether the violation really took place, how and when the measurement was carried out. The consumer of utilities will receive one of the copies of the act in his hands - the expert will take the second copy with him.

Having with him an act indicating a violation of the norms for the temperature of hot water in an apartment building, a citizen has the right to demand from the management company a recalculation of the payment for hot water supply.

For hot water, the temperature of which drops below 40° Celsius, the consumer of services pays as for cold water.

Decree No. 354 states that the period during which a citizen has the right to recalculate ends when people from the management company come to the citizen’s home and perform a final check that confirms that the temperature of the hot water is high enough. In case of refusal to recalculate, a citizen should file a complaint against the actions of the management company with Rospotrebnadzor or the world court.

As you know, apartments in high-rise city buildings are most often supplied with hot water coming from central system water supply. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature supplied to the end points of water consumption is not a whim of boiler house workers or clerks. heat supply organization, and the standardized value established by the relevant legislative acts.

However, unfortunately, the temperature of hot water does not always meet the established standards, which leads not only to serious inconvenience, but sometimes even creates certain risks for human health. Therefore, you should not treat such violations passively, as they can lead to negative consequences and the perpetrators will not be held accountable.

So, this publication aims to provide information on what the hot water temperature standard is set for - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been considered no "luxury" - it is a necessary "attribute" of life modern man. However, sometimes it happens that the housing company, which has assumed the obligation to control the hot water supply at home, does not always fulfill its obligations in good faith (paid, by the way, by the residents themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers for much more high price than cold. If the hot water supply is maintained within the established SanPiN temperatures, then the hot water is diluted large quantity cold, resulting in the most acceptable for the human body, warm. That is, in this case, much less hot water is used, and you will also not have to pay so much for it. But when the water from the DHW supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option, the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much larger.

However, unreasonably increased payment is not the biggest disadvantage of water not heated to the desired state. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

AT Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for the supply of hot water to residential buildings are prescribed:

- in the "Sanitary and epidemiological rules and regulations" (SanPiN 4723-88 " Sanitary regulations arrangement and operation of centralized hot water supply systems”);

- in the "Rules for the provision of public services to owners and users of residential premises in multi-apartment and residential buildings", which are approved by the Decree of the Government of the Russian Federation No. 354 dated 06.05.2011.

According to them:

• The norm of the outlet hot water temperature indicator (on consumption devices) in apartments connected to the central water supply ranges from 60 to 75 degrees.
• In addition, a small exception-clarification was made. So, for houses connected to a closed heat supply system (wired from galvanized pipes and heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in contracts for the provision of relevant services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be in the specified standard range. Negotiated tolerances, but even then they concern only the time of day. So, in the daytime, a deviation from the specified range (up or down) within three degrees will not be considered a violation, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply is suspended. Such situations include the following:

• Carrying out preventive planned work, in which various nodes communication network, the problems that arose during the operation of the system are eliminated.
• emergence emergency on one of the sections of the highway or equipment failure at pumping stations.

At the same time, such situations cannot last for an arbitrarily long time - the rules also provide for temporary norms for suspending the supply of hot water:

• No more than eight hours (total) per month.
• No more than four hours in a row.
• Not longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for the provision of public services to consumers is obliged, on its own or through the involvement of other persons or companies, to ensure Maintenance engineering systems inside the house, with the help of which the services specified in the contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the allowable duration.

For example, if the accident was not eliminated within 24 hours, the residents of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the importance of temperature standards for hot water supply?

Control over the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of maintaining the health of residents, which is especially true for children and people with disabilities. handicapped or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below normal.

• The first thing to consider is that the temperature can often be not only lower, but also exceed established norms, and this creates a considerable risk of burns. To eliminate the possibility of such damage, mixers are installed, with the help of which the desired water temperature is adjusted. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burn is possible with an exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- +60°C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if the apartment has Small child- consideration should be given to eliminating the possibility of his uncontrolled access to hot water taps.

• The reduced temperature of the incoming "hot" water is not only its overspending and other domestic inconveniences, but also a prerequisite for the emergence of a number of unpleasant situations. In particular, in the closed space of pipes, with a decrease in the temperature established by the standards, a favorable environment is created for the emergence and reproduction of various bacteria that can cause temporary intoxication in humans or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, the favorable habitat, development and reproduction of which is exactly warm fresh water. This microorganism is a gram-negative rod, no larger than 3 microns in size.

These microorganisms feel great in warm water, and also willingly settle in air conditioners and low temperature systems heating. Legionella can cause various diseases, flesh to lung infections and pneumonia with related complications. This bacterium can enter the human body while taking a bath, shower, when washing or brushing your teeth, as well as when eating from dishes that were washed with insufficiently warm water.

If the water meets the standards, then it is heated to more high temperatures minimizing the risk of infection to consumers. So, heated to 80 ÷ 90 degrees in boiler rooms central water supply water practically goes through the process of complete thermal disinfection.

The influence of temperature on the pathogenic microorganism discussed above looks approximately in the following way:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but does not die either.

- +25÷45˚С: the most favorable temperature for the development and reproduction of legionella.

- +55˚С: if this temperature is continuously maintained, then these microorganisms die in 5÷6 hours.

- +60˚С: the death of the entire colony of bacteria occurs within 30÷35 minutes.

- + 65˚С - legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, in order to make it possible to save on payments by making claims to the hot water supplier, it is necessary to periodically take temperature measurements. Moreover, this check should be carried out correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

• The first step is to prepare a glass or other container and a thermometer for measuring water temperature, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises - are unacceptable.
• After that, the hot water tap is fully opened.
• Further, it is required to wait 3 ÷ 4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly established circulation of the central hot water supply, there should be practically no stagnant sections).
• After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
• Next, a thermometer is placed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly taken throughout the day show that the temperature differs from the standard by more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such elimination is not possible at the moment, then reduce the tariff for hot water (providing payment discounts).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators are not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not constantly monitor the temperature state of water, and even when contacting them with appropriate claims, they carry out such monitoring with obvious reluctance.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are made after taking temperature readings for several days:

• For this, the number of days in which a decrease in the temperature of hot water was observed is taken - this number must be divided by the number of days in a month.
• The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly tariff.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that will be done Management Company. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be taken:

• The first step is to call the emergency service to inform the dispatcher that water is entering the house that does not meet the standards. The dispatcher accepting the appeal must register it under a certain number, which must be remembered, but it is better to write it down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time it was submitted.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform you when everything will be restored. If not, then let's move on to the truth.

• According to the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure that the information is correct, draws up an act on inadequate quality water.
• In the event that the employees of the managing organization are “in no hurry” to visit the house in order to sort out the reasons, the act can be drawn up independently by inviting several neighbors who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or public utilities, indicating in it all the data received, as well as legal documents regulating service standards, and the time of consideration of the application.

The application must also state the reason for the request. poor quality water". On the document submitted to the housing inspection, the inspector should receive a response about accepting the application for work, after which it remains to wait for a solution to the problem.

It should be noted that the best option will be the preparation of a collective application from the whole house or from the majority of its residents. In this way, you can speed up the procedure for considering a complaint and restoring hot water temperature standards.

Installation of modern devices for quantitative and qualitative accounting of water consumption

AT recent times Increasingly, apartment residents, faced with similar problems and desperate in the fight against housing and communal services bureaucrats, are trying to establish individual appliances accounting for water consumption, both cold and hot. And if there is a financial opportunity, then the best choice there will be a “smart meter” installation - it will justify itself pretty quickly.

A temperature sensor is installed before entering the water meter. As a result, such a device captures water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the billing automatically goes at a reduced rate, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff devices accounting for water consumption and accept payment according to their testimony (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is nowhere to escape from the dispassionately recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned above Decree of the Government of the Russian Federation No.

Below is a quote from Article No. 31 of this Decree (an extract of two paragraphs, “t” and “y”), which, after a careful reading, should, in theory, remove all questions on this issue:

performer (i.e. entity regardless of the legal form or individual entrepreneur providing utility services to the consumer) is obliged to: ...

t) not create obstacles to the consumer in exercising his right to install an individual, common (apartment) or room metering device, corresponding to the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which allows you to determine the volumes (quantity) of consumed communal resources differentiated by time of day (set periods of time) or other criteria that reflect the degree of use of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped apartment house;

at ) to carry out, at the request of the consumer, commissioning of the installed individual, common (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (general house) metering device that an apartment building is equipped with, no later than a month following the date of its installation, and also proceed to the implementation of calculations of the amount of payment for utilities based on the readings of the metering device put into operation, starting from the 1st day of the month following the month when the metering device was put into operation; …

Water consumption meters - how to choose and install yourself?

By installing water meters, many problems related to the quantity and quality of consumed utilities are often solved at once. Read more about it in a special publication of our portal.

How to write a claim for the elimination of violations?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then after fixing the violations, it is necessary to proceed to the “documentary part” of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and neat handwriting.

• In the right corner of the document being compiled, it should be indicated executive and the organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it is written, and his contact details - address of residence and telephone numbers. If a collective complaint is filed, this fact should be clarified.
• Further, retreating 50 ÷ 60 mm down, the word “Statement” is written and it is indicated on what occasion it was drawn up. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

• Next, the text of the complaint itself is written, which is also drawn up according to certain form. First, the address of the house is indicated, where the hot water supply standards established by SanPiN are not met, and then the essence of the problem is described.
• At the end of the drafted text, there is an appeal to the manager of the Housing Inspectorate with a requirement to check the fact of the violation, and issue an order to eliminate the problem that has arisen, as well as recalculate hot water tariffs for a certain period. In addition, we can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, that administrative penalties be applied to employees guilty of regular violations of hot water supply standards.
• At the bottom of the document is the date of the application and the signature of the applicant or applicants, when filing a collective complaint.

Filing an application can be called the first part of the process of restoring justice. Further, after filing a complaint, you should wait for the response of officials, who are obliged to respond within (maximum) 30 working days from the date of receipt of it. Then troubleshooting should follow. If this did not happen, and normal temperature regime water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has bad smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend his rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the public services provided, which are defined by law, must be prescribed. Therefore, before you put your signature on the contract, you should carefully study it, including all footnotes, including "written in small print."

Expected changes in the standards for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of lowering the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

• The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that consumers will not be infected, as this is a more effective way to improve the quality of water supplied to apartments.
• The second option under consideration is to lower the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, when offering such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world this is the method of purifying water from bacteria living in it. To avoid accidental thermal injury among consumers, heating to high temperatures is suggested to be carried out at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

• Firstly, they believe that it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be lowered, the service will not be cheaper will follow).
• Secondly, with, alas, the current approach in the Russian public utilities to various changes, it is necessary to be prepared for output parameters that will be below the established standards, since even today they are far from being always met. For example, if we are talking about reducing the level of heating of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the output, which already “does not climb into any gates”. And discounts for such temperatures, taking into account the permissible 3 degrees of deviation, will turn out to be generally ridiculous. In short, the consumer is once again the loser.
• Thirdly, the practice of functioning of the Russian housing and communal services does not in any way allow one to be sure that in all municipalities, without exception, high-quality cleaning cold water before heating it. Well, this may well lead to an increase in the likelihood of various infectious diseases. Therefore, opponents of the initiatives under discussion believe that in the conditions of the Russian communal system, only the thermal treatment of water supplied to apartments is, in modern realities, really effective way disinfection.

To date, the previously developed standards are still in force, while the new ones were planned to be introduced from March 2017, but so far there has been no official confirmation or refutation of this issue. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals that have long been adapted in our public utilities are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

The 2019 standards that determine the temperature of hot water supplied to the room are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand full provision from the service organization comfortable living in apartments, including hot water supply.

It should be noted that the problem is not even that the water has a temperature regime that is not quite suitable for use. The problem is related to the danger posed by a water supply that is treated contrary to accepted technology. Today we will talk about what norms are in force in Russia and what rights the residents of MKD are endowed with.

Not every owner knows that the water temperature is determined by the water supply system. For each type of plumbing device, the indicator is set to its own, such as:

• for an open system - from 60 degrees Celsius;
• in a closed system - from 50 degrees Celsius.

According to the standards of 2019, the DHW temperature should not be higher than 75 degrees. The top level is no longer dependent on the type and configuration of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about such important points:

• too low a temperature indicator can cause the liquid in the pipes to become viscous, and infectious agents will begin to appear in it. When the temperature threshold is observed, harmful bacteria die and do not reach the human body;
• Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting burned is very high, therefore, to exclude such a situation in an open water supply system, cold water is usually “mixed” as well;
• excessive rise in temperature DHW mode may cause deformation of parts of the plumbing system made of plastic. The danger of this kind began to rise, especially in last years when people more and more often install plastic pipes in the apartment.

It will be very difficult to find the guilty person here, since there were no measurements of the temperature of hot water initially. This means that compensation will also not work.

What deviations from the norms are allowed?

Sharp drop and rise DHW temperature can lead to serious violations and failures in the water supply system and even to possible injuries to citizens. However, there are a number of permitted deviations from the established standards. It is about the following points:

• in the daytime (from 5 am to 24 pm), the water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 am), the maximum possible drop threshold is 5 degrees, that is, up to 55 degrees Celsius.

Suspension of DHW can occur in two situations. In the first case, we are talking about an accident. The second option is to conduct planned preventive measures. In any case, the occupants should not suffer, and the maximum allowable hot water shutdown period is 4 hours.

Ways to find out the temperature regime of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go to the Criminal Code or write. It is necessary to present them with irrefutable facts that not too warm water flows from the tap, preferably obtained by experience and not subject to doubt.

When an injured tenant wants justice and compensation, the first step is to find out what the current performance of the property is. The procedure is quite simple and short. Moreover, no complicated and obscure devices are required for this.

To get the information you need, you will need to arm yourself with a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the specified algorithm. This will give you the most accurate results. The procedure should be as follows:

1. Open the hot water faucet and wait at least 3 minutes. This makes it possible to remove the accumulated liquid, the performance of which is somewhat lower.
2. Substitute a glass under the jet and hold it so that the water overflows it. You can’t just take water into a glass and take it to the table, because during this time it can cool down by a couple of degrees.
3. It is important to lower the thermometer carefully into the glass closer to the center.
4. After the reading stops rising, you can record the data.

If the temperature obtained is below the permitted one, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next instance for a complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water drops below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During the time of violation of existing standards, a citizen also has the right to demand a recalculation.