Why is the electric meter not working? The electric meter does not turn what to do

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Electric meter broke

My electricity meter is broken. The energy sales organization calculates unaccounted electricity for the entire year for me according to the permitted power, which is 30 kW. Motivating this by the fact that they have the latest verification date on 01/14/2017. Why not for the last month and why not for the average monthly? Are they right?

They are wrong only in that they intend to recover losses for unaccounted for electricity for the entire year according to the permitted capacity. And this is the basis for you to go to court, after the claim procedure.

The electric meter in a private house broke down. They refuse to put the new one in its original place, they force us to take it out into the street. We are against. Do we have the right to refuse?

Good afternoon! The demand is legitimate. Since in this case access to the energy sales staff must be provided to the meter, so, unfortunately, you cannot refuse.

GOOD TIME OF THE DAY In fact, there are no regulations governing the location of the counter. The energy distribution company motivates this by the fact that there should be easy access to the device for the purpose of control. However, in this case, no one prevents them from installing a modern electronic device in the house at their own expense with the function of remote monitoring of indications and controlling it for their own pleasure. YOU HAVE THE RIGHT TO REFUSE GOOD LUCK TO YOU AND ALL THE GOOD

The electric meter broke down, the management company charges electricity according to the standards, is it legal?

Actions management company legitimate. In the absence of a device individual accounting electricity is charged according to the standards established in the region.

The electric meter in the apartment broke down at night. I tore the seal off and turned it off. In the morning, an electrician came to check the readings and drew up an act: The subscriber turned off the electric meter due to a malfunction, replace it within 10 days. Will I be fined for turning off the meter?

Hello, It is not clear why it was necessary to break the seal, it was enough just to turn it off and wait for the electrician to check it. I wish you good luck and all the best!

The apartment is not privatized, the electric meter is broken. Who pays for the replacement?

At the expense of the landlord (municipality). Write a letter to the landlord. Art.13 federal law dated 11/23/2009 N 261-FZ (as amended on 07/29/2017) "On energy saving and on improving energy efficiency and on amending certain legislative acts Russian Federation", Decree of the Government of the Russian Federation of 21.05.2005 N 315 "On approval of the Model agreement for the social rental of residential premises".

I bought an apartment in a new building a year ago, the electric meter broke down, should I change it at my own expense.

Hello, I wonder who should change it for you, a neighbor or what? "Civil Code of the Russian Federation (Part One)" dated November 30, 1994 N 51-FZ (as amended on July 29, 2017) (as amended and supplemented, entered into force on August 6, 2017) art. 210 The owner bears the burden of maintaining his property,[u]unless otherwise provided by law or contract. Good luck and all the best, with respect lawyer Ligostaeva A.V. :sm_ax:

The electric meter broke down in the apartment. Attention was not immediately paid, because no one lived in the apartment and is not registered. When they rented out, a month later they realized that the meter had broken. According to the act from the energy company, he did not work from 01/01/17 to 04/24/17. Made an application, the counter was changed. But the amount for this period was set. Is it legal or not?

It was necessary to fix the readings on the counter on the date of its stop, they are still visible and look at what period this refers to. This could be done in the act by specialists when replacing the meter. If there is no such act, you will be charged according to the standard.

Our electric meter broke down, about which an act was drawn up. And I paid for electricity according to the standard, the organization with which the contract was concluded.
Then a certain electrician Aleksey, from another organization that supplies electricity to that organization, installed an electric meter for us. When asked about the documents for him, Aleksey provided only an act to sign. What I did not agree with and demanded documents for the electric meter and for verification, all the more so Alexei demanded 5000 for the meter, and 3000 for the installation. I did not wait for the documents. But the bill came not according to the standard, but according to the counter. Do I have to pay for electricity, according to who knows what counter and what to do next, because I didn’t sign anything. What are my next steps?

In any case, you must pay when providing the contract, invoice, act of installing the meter. And they have to pay for the light by installing a seal. Good luck to you and all the best.

The electric meter, which is located on the landing. Who is responsible for it? And who should change it?

Good day. If the meter is installed on the landing, it is a common house property, I owe the management company.

According to paragraph 7 of the Rules for the maintenance of common property in an apartment building, approved. Decree of the Government of the Russian Federation of August 13, 2006 No. 491 individual (apartment) metering devices electrical energy are not included in the common house property (regardless of what is located on stairwell). In this connection, the replacement, installation and sealing of electricity meters is carried out at the expense of residents.

Please advise what to do, a week ago my electric meter broke down, they didn’t notice it right away, then the electricians came and discovered the breakdown and issued a fine of 37,000 rubles, although we regularly paid for electricity. What do you advise? Thanks in advance.

Hello! It is necessary to take the calculation of this amount, let them indicate the grounds with reference to the legislation. Maybe the calculation is wrong. See GD No. 354 dated 05/06/2011 "On the provision utilities", 81 (13). In the event of a meter failure (malfunction), the consumer is obliged to immediately notify the contractor about this, report the meter readings at the time of its failure (malfunction) and ensure that the identified malfunction is eliminated (repair, replacement) within 30 days from the date of failure of the metering device (malfunction).If the dismantling of the metering device is required, the contractor is notified of the specified work at least 2 working days in advance.Dismantling of the metering device, as well as its subsequent installation are carried out in the presence of representatives of the contractor, except in cases where such representatives did not appear by the time for dismantling the metering device specified in the notice.

I live in council apartment, the electric meter is broken (it has been standing since 1955), I am a pensioner, the pension is 8500 rubles, how to change the meter for free?

Hello, no one has changed anything for free for a long time, the meter serves your apartment, you can change it at your own expense. Good luck to you and all the best.

The obligation to replace the meter lies with the owner of the apartment. Since the owner is not you, but the municipality, he is obliged to replace the meter. In most subjects of the federation, local governments fulfill this obligation. Write an application to the district administration to replace the meter.

The electric meter broke down, the management company demands to buy and pay for the installation themselves.

Good morning! The Criminal Code has the right, all meters and the obligation to install them exclusively on the owners. Yours faithfully, Filatov Evgeny Pavlovich.

The SNT member replaced the electricity meter on his own, referring to the fact that it broke down without notifying the SNT board. The SNT board imposed a fine. Is the fine justified?

Why did the government impose a fine? Are these functions specified in the charter or approved by the general meeting?. The meter must be changed and sealed by a representative of the power grid (energy supply, etc. depends on the location). In any case, the meter number should be recorded not by the board, but by a representative of the energy supplier organization. If the meter is not taken into account, then you will be fined for unauthorized connection, they will also indicate that you have installed wiring around the meter and hang all the underpayment on SNT on you. You will prove it in court. So fix everything quickly, it's not about the board.

The fine was imposed lawfully, without unsealing and taking meter readings, they did not have the right to dismantle it and install a new meter. The new meter should have been sealed and recorded the indicators of the new meter. If I fully answered your question, I'm glad to help you! You can use the services of a site lawyer to solve your problems.

I have such a situation. My electric meter broke about six months ago. They called the service from the power supply. The first time they checked the device. But they didn't open the panel. Called for the second time. They have already shown them that the counter does not work correctly and winds up a lot right in front of them. only then did the electrician open the panel. And there the zero ends were burned. As the electrician said, this is the reason for the failure of the meter. We were ordered to change the counter. Due to a malfunction of the meter, we had a very large debt of 4500 rubles. earlier we had 150-180 sq.h. per month. And now it’s almost 500. I turned to the power grid with documents confirming the malfunction of the meter. But I was refused a transfer. They said either pay the debt by tomorrow. Or turn off the light. And I have Small child 3 years. How should I be if this moment there is no such amount.

Apparently, the moment of occurrence of the “event” has not been determined, that is, when exactly the metering device became faulty: this cannot be the date of the APPLICATION to the power supply company about a faulty meter or the date of drawing up an ACT OF FAILURE of the meter based on the results of its inspection by the inspector, if the inter-check interval has expired. In the first two cases, you are transferred to pay for the average monthly consumption, "according to the average" you will be charged for three months in a row. After that, they will be transferred to payments according to the standard. If the malfunction occurred after the expiration of the inter-check interval, payment according to the standard for the entire period from the last check. Specify, write an application to the MA for installment payment

The electric meter broke in the apartment, I immediately called the RES, they arrived the next day, the meter was rejected, they said put a new one, we'll come and put a seal. On the same day, we already installed a new meter, after that I called and made an application to be sealed, they said they would arrive only after 3 days. How do you pay for electricity now?

Hello! During this period - according to the standard GOOD LUCK TO YOU

Our electricity meter is broken. Located on the floor. Who should replace him? The service company said that we should purchase it, and they will install and seal it for free.

if the apartment is owned, then at your expense.

In my non-residential premises, the electric meter broke down, the seals were not broken. But I should have noticed it earlier. I submitted data on electricity without looking at the meter. When the inspector checked it, it became clear what punishment awaits me.

Hello! In principle, punishment is not provided, only the calculation is made differently. CM. clause 59 of the Rules for the provision of public services No. 354 of 05/06/2011, they also apply to legal entities. persons and non-residential premises.

My electricity meter broke down, but I paid every month for 200 kW, I live in a private house with a child. Today employees of Belgorodenergo came to draw up an act of checking the state of electricity operation. When examining the device, they said that there was a violation of the seal and tore it off. Are their actions laws and will I have to pay a fine? Thank you.

Good evening! Illegal. Don't have to

The electric meter for my apartment, which is located on the landing, broke down apartment building. The service company refuses to make a free replacement. They say it's a paid service. Who should pay for the replacement?

At the expense of the property owner.

After working for 2 years, the electric meter in the country house broke down. It is impossible to get through to the energy sales, but it is very far away, I called the electrician who sealed this meter for me. He said that the issue price is 3000 rubles. I really didn't like this answer. Interested in your opinion on this matter.

Federal law does not regulate this.

My electric meter broke down, which is located in the entrance of a high-rise building. I would like to know at whose expense it changes if the apartment is commercially rented?

Hello! At the expense of the landlord GOOD LUCK TO YOU

My electric meter broke down, which is located in the entrance of a high-rise building. I would like to know at whose expense it changes?

replacement of an electric meter - at your expense

Hello! If the apartment is owned, then the responsibility for replacing the meter lies with you. If hired, then on the landlord (administration).

Housing in the property. The electric meter broke down - it is located on the landing (not in the apartment). The testimony is taken by an employee of the Management Company. Documents for the counter in the management company. They want me to buy a new meter. Is it legal?
Thank you, best regards, Ekaterina.

Hello. Yes, UK

The household electric meter broke. The warranty period has not expired. Trade Organization refused to accept the broken e/meter, referring to the bankruptcy of the manufacturer.
How to be in such situations?

Claim to the seller and to the court.

refusal is illegal. go to court.

The electric meter broke down, it did not work out its warranty period, under the factory warranty even before April 2016, the house is still under warranty and they are now telling me that I have to change the electric meter at my own expense. Is it so?

No, at your own expense, you do not change as long as there is a guarantee from the developer. Write a written complaint against the developer and demand a replacement of the electric meter.

We have a private house. The electronic electricity meter is broken. We consulted local power grids, disconnected it ourselves, took it to warranty repair, attached back. Now it needs to be sealed. The power grids want money for this. Is it legal?

See Art. 81 Decree of the Government of the Russian Federation of May 6, 2011 N 354 "On the provision of public services to owners and users of premises in apartment buildings and residential buildings "Commissioning of the metering device after its repair, replacement and verification is carried out in the manner prescribed by paragraphs 81 - 81 (9) of these Rules. The installed metering device, including after verification, is sealed by the contractor without charging a fee from the consumer, for with the exception of cases when the sealing of the relevant metering devices is performed by the contractor again in connection with the violation of the seal or verification marks by the consumer or a third party.".

The electricity meter is broken. The warranty has already expired, 3.5 years have passed, but the house is new, commissioned in 2012. Is the developer company responsible for this? In fact, the service life of the meters is 25 years (according to the documents), but half of the residents have already broken them.

You need to look at what kind of guarantee the developer gave on engineering Communication. Usually it is 3 to 5 years

Electricity is measured in kilowatt-hours. The meter is used to determine the consumption of electricity, the fee for which is paid by citizens on a monthly basis.

Devices are available in two types:

• induction - the principle of operation is the rotation of a metal disk by an electromagnetic field created electric shock loads;
• electronic - analog signals from sensors are converted into a digital code, with the output of information on the display.

The photo below shows different types counters (induction and electronic).

Types of meters for electricity metering

The calculation using the meter is made by the amount of electricity consumed, multiplied by the cost of one kilowatt-hour. The next estimate of consumption is made by the difference between the kilowatt-hours that have come in for the month and those already paid for.

Monitoring the operation of electricity meters

The electricity meter cannot work forever and after a while it needs to be changed. One of the reasons for the replacement is a meter malfunction.

If the electricity meter is broken, it is forbidden to repair it yourself. This is due to the fact that you will have to break the seals of the manufacturer and the controlling organization, which is punishable by fines. After a malfunction is discovered, the owner of the apartment or house must report this to the energy supply company.

The following malfunctions most often occur:

1. When checking by inspectors, it turned out that the accuracy class of the device became lower than the second. If the accuracy class of the old device remains at the level of the passport one (not lower than 2.5) and the specified service life has not yet expired, it is allowed to use it. After the expiration of the service life, the device will have to be replaced with a new one, the accuracy class of which must be at least 2.0 (clauses 138 and 142 of the Regulations for the Functioning of Retail Markets, approved by the Government of the Russian Federation on May 4, 2012, Resolution No. 442).
2. The contacts burned out as a result of heating.
3. The integrity of the wiring insulation is broken.
4. The case of the device has broken (it is necessary to change, since it is not repaired).
5. Rotation of the disk or blinking of the indicator of the electronic device when the load is disconnected. Only one turn of the disk or one blinking of the indicator within 15 minutes is allowed. after the network is switched off.
6. The meter is overloaded, which is manifested in an excessively loud buzz, the appearance of a characteristic smell of burnt insulation and yellowing of the viewing window.

As soon as the counter has exhausted its resource in time, it must be changed to a new one. You should also change metering devices, the power of which is lower operating load. If the replacement is not done on time, an emergency situation may arise, up to a fire.

Free legal advice:

The photo below shows the counter that needs to be changed. Its accuracy class is 2.5 and the year of manufacture. Also, the power of 17 A may not be sufficient for modern technology.

1975 meter requiring replacement

Meters with a broken state verification seal and with an expired verification period must be changed.

If there are no signs of a malfunction, but there are suspicions that the device is not working properly, you can check it yourself.

Checking the correctness of the readings

Turn off all electrical appliances and make sure that the counter disk does not rotate. Devices come with different scales. If the instrument panel says “1 kWh = 5000 revolutions”, then for 1 revolution it winds up Cst = 1/5000 kWh. When 1GWh=300 revolutions, Cst=1/300 GWh = 1/3000 kWh.

Free legal advice:

Plug into outlet as load home network lamp with a power of 75 watts and within 5 minutes calculate how many revolutions the disk will make.

Connecting a light bulb to an outlet to check the correctness of the meter readings

Energy consumption should be A 1 \u003d 5 * 0.075 / 60 \u003d 0.00625 kWh. The meter will show A 2 \u003d Csch * N, where Csc is the electricity consumption per 1 revolution, N is the number of revolutions in 5 minutes. If N=31 vol., then A 1 =A 2 . At the same time, an error is allowed for household meters. If it is greater than the difference A 1 -A 2, then the device is working correctly.

Who is allowed to change the meter?

Representatives of the management company (UK) can change the meter. To do this, the user must contact the subscriber department.

When connecting the meter, they inspect it, check the correct installation, install a control seal on the lid of the junction box and issue a commissioning certificate. It is drawn up in two copies with the signatures of the customer and the employee of the Criminal Code.

Free legal advice:

Sealing the electric meter when connected

The photo shows the installation of seals on the counter.

Employees of the Criminal Code check the serviceability and reliability of meter readings at least every 6 months, unless another period is established by the contract. It is not always clear to users why it is necessary to change the electric meter when it has not yet exhausted its resource. Representatives of the company issue a written notice to users about the need to replace meters in the following cases:

1. The device is broken and cannot be repaired. Often a new meter is cheaper than repairing an old one.
2. Service life has expired. The user in a city apartment or in a private house is obliged to replace the device at his own expense.
3. During verification, it was found that the accuracy class is below 2.0. If this is ignored, the Criminal Code may issue a fine. It is allowed to use old devices with an accuracy class of 2.5 if their resource has not yet been exhausted.
4. The term of state verification has expired. The counter must be monitored by the user, since it is his property. The date of the next verification is indicated on the seal and in the passport.
5. The seal of the trustee is broken.
6. The meter can't handle the load. Old appliances rated for 10 A current no longer correspond to the power consumption due to the appearance new technology. If they are not replaced, the risk of fire increases.
7. The case has broken, damage to the inspection window has been found or the tightness has been broken.

A meter with a damaged housing needs to be replaced

What to do in case of malfunction?

If the meter breaks down, a written application must be submitted to the energy sales company. It must contain the home address, telephone number, type of meter with the number, signs of damage. Then, in the subscriber department of district electric networks (RES), the date of fulfillment of the consumer's order is agreed. This can be done over the phone. If you can not get through, you must come to the RES and apply. Representatives of the company will check the metering device and, if necessary, replace it. Testing can be done in a laboratory or on site.

Free legal advice:

Checking electricity meters in the laboratory

Responsibility for the safety of an individual electric meter and seals on it lies with the consumer.

If the meter is broken intentionally or there are no seals on it, it is examined by a commission of representatives of the energy supply company and Gospotrebstandard bodies. Based on the results of the examination, an act is drawn up in the prescribed form in the presence of the consumer.

After the application or from the date of drawing up the malfunction report by the inspector, the meter is considered to be under repair. Payment is made on monthly averages. If within three months the device is not repaired or it is not replaced with a serviceable meter, the fee begins to accrue according to the standards.

If the meter is broken, the seals installed on it must not be broken. Otherwise, it threatens with large fines.

Free legal advice:

From January 1, 2015, citizens who do not have a metering device pay for electricity according to the standard, but the tariff will increase as follows:

• in the first half of the year - by 10%;
• in the second - by 20%;
• from January 1, 2016 - by 40%;
• from July 1, 2016 - by 60%.

The scaling factor will only apply if there is technical possibility installation of the meter or, if the consumer has not twice provided the performer with access to the living quarters, in order to check the condition of the device and the reliability of the readings. In this case, an act on refusal of admission to the device must be drawn up.

The tariff increase event will allow other residents apartment buildings with installed individual counters reduce the cost of electricity supplied to general house needs (ODN).

Sometimes residents complain to the Criminal Code that they do not take into account the savings from multi-tariff meters. Before purchasing such devices, you should first find out if the company can provide this service. Multi-tariff starts to be taken into account only after the submission of a written application.

Maintenance of electricity meters

Modern counters can be of any type: induction, electronic and hybrid. The former simplified scheme of taking readings does not suit many. Getting information on the displays has become more convenient. Devices have become multifunctional, with the ability to set tariffs and receive additional information. The user is obliged to maintain the device in working order and replace it with a new one in time.

Free legal advice:

The structures on which the instruments are mounted must be rigid, vertically mounted and provide ease of maintenance (replacement, verification, readings). If there are current transformers nearby, they should be separated by an insulating partition. For electrical work with a meter, it is recommended to install test blocks, which make it possible to connect measuring instruments and make switching without turning off the meter. Hard-to-reach and inconvenient connections (twisting, bolting, etc.) should be avoided.

General requirements for the operating conditions of devices: the presence of a dry heated room, the absence of aggressive impurities in the air. Heating is not required for devices designed to operate at sub-zero temperatures.

Theft of electricity

1. Periodic inspections by electricity sales agents. The meter is inspected for the presence of all seals, the serviceability of the case and sight glass, the tightness of the case, the correct connection of the wiring to the terminal block. The integrity of the wiring, the correctness of the circuit and the absence of a ground wire instead of a neutral are checked. A check is made of the correspondence of the entries in the subscriber book to the readings of the device.
2. Surprise inspections by inspectors in the private sector are an effective method.
3. Sharp fluctuations in electricity consumption by months can be the reasons for unaccounted for electricity consumption.
4. With an old meter, it is easier to use free electricity. Its replacement with new device is an effective defense against such abuse.

If it is found that the meter is broken for the purpose of stealing electricity, and the seals are forged, an act must be drawn up as follows:

1. The document must be signed by both parties. If the user refuses to sign, the document is considered valid.
2. If the consumer denies the fact of electricity theft, an expert commission is created. Its task is to identify the method of unaccounted for use of electricity and the level of damage to the meter.
3. If the agent discovers that the metering device has broken intentionally, he removes it without breaking the seals of the state verifier, packs and seals the packaging, and then transfers it to the consumer for delivery to the Criminal Code for examination.
4. After removing the meter, the wiring is connected to the network, and payment is temporarily made according to the standard.

Underestimated electricity is paid on the basis of its use to the maximum from the date of the last check, but not more than for a period of 3 years (statute of limitations).

Video about transferring an electric meter

You can learn about the nuances of transferring an electric meter from the entrance to the apartment from the video below.

Free legal advice:

If the meter is broken, you should immediately contact the energy management company with an application for repair or replacement. The supplier needs the device to measure electricity, but the consumer is responsible for its serviceability.

Comments

Judging by what I read, my counter is not recoverable, but immediately goes to eternal rest. Well, I honestly tried to solve this problem with least cost. Thank you for the article.

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The electricity meter is broken, what should I do?

Where should you apply? How is the payment for electricity going while the meter is being changed?

Free legal advice:

The causes of breakdowns of the electric meter are different.

Damage to the body of the meter (crack, spalling of a piece of the body), damage to the viewing window.

Stopping a spinning disk or its self-propelling without load. It's in the old counters.

If the indicators do not change in modern electronic or induction meters, it is also considered broken.

In these cases, the electric meter must be changed unambiguously.

Free legal advice:

One rotation of the disk is allowed (in old ones) or one blinking of the indicator in 15 minutes in new counters without load.

If the seal is accidentally torn off, sparking is visible, crackling, buzzing is heard, the smell of burnt insulation has appeared, this should be dealt with by an electrician from the HOA (Management Company) or from the city's power grids.

After checking, an authorized electrician will restore the seal.

To eliminate sparking and crackling, an electrician will need to break the seal, remove the cover and tighten the loose contacts on the terminal block. This may be sufficient for new types of meters that withstand high strength current. The old meter, rated up to 17A, will only pull the lighting of the apartment. If you simultaneously turn on, for example, a microwave, iron and washing machine, the problem will return. You will also need to change the counter. You should not remove the seal yourself, prove it later.

In our HOA, permanent electricians deal with current problems, we call if necessary. But to replace the meter, it is better to contact the power supply organization, where, according to the law, the device will be replaced. Let them install their own electric meter, the warranty period will be valid.

Free legal advice:

Be sure to leave a written statement, indicate the date. It is better not to make an application by phone, then they can refuse, that they accepted it.

If a malfunction is detected immediately, the electricity consumption will be calculated according to actual performance(increase of indicators on the old meter from the previous payment, plus indications on the new meter).

If the replacement of the meter is delayed, then for these days they will be calculated according to monthly averages.

If the term is more than a month, they can take it at a tariff without a meter.

I'll tell you how I changed the counter. Our counters are located on the landing. When I noticed that the readings did not change, that is, the meter stopped, I called the power engineers. The phone number is on every bill payment receipt. I was asked for my address and my details were recorded.

Free legal advice:

Then I was advised to contact the utilities. They found out what time I am at home. That I'm only free in the evening didn't bother anyone. The specialist arrived on the same day at the appointed time. The counter looked at me. The specialist found out that the meter cannot be repaired, it needs to be changed. It was free. He suggested that I come to the municipal service the next day and write an application to replace the meter. I did so. The work and the new counter itself had to be paid for. The public utility buys the meters itself in bulk, and they come out cheaper. I was given a receipt. The counter was already changed without me, the next day. The readings of the old counter were also transmitted without my participation.

Now about payment for the period when the meter was faulty. Until I noticed a meter malfunction, and while it was being changed, a certain time passed. During this time, there was no recalculation of the average, it turns out that I used electricity for free.

First of all, you should not try to repair the counter yourself.

Can't break seals

Perhaps the counter will be removed and sent for examination in order to establish the cause of its breakdown, and perhaps the cause will be sorted out locally (on the spot).

Free legal advice:

The correct solution is to visit the energy supply company at your address, write a statement, state (briefly) the essence of the problem.

The application indicates the address, full name of the user, phone number, counter number.

That's it, I advise you to immediately clarify when a company representative comes and removes the meter for repair, or advises replacing it.

Perhaps the same representative will offer to buy an electric meter from them, I advise you to do so, the meter is under warranty and if there is a problem with it, it will not be yours, they will remove it, change it, install it themselves.

And most importantly, do not delay the repair or replacement of the meter, if you find a problem, immediately solve it.

Free legal advice:

If you notice that your electric meter is not working, then you cannot disassemble it yourself, remove it, repair it, or break the seal. It is necessary to write an application to the Criminal Code, if the meters are on its balance sheet or to the energy supply organization, if the meters are not on the balance sheet of the Criminal Code or MZhK. A specialist should come and determine whether it is possible to repair the meter or whether it needs to be replaced with a new one. The specialists of the energy supply organization install and seal the meters, you sign the act of work performed, the readings of the old meter and the new one are entered. You will pay for the consumed electricity according to monthly averages. It is better not to delay the repair and replacement of the meter, they can issue a fine for unmetered electricity consumption if the controllers themselves detect a faulty meter. The consumed electricity is calculated according to maximum power all electrical appliances.

The main thing is to have time to change the meter a month before a new receipt arrives or when new meter readings need to be transmitted. Accordingly, which you do not change. Usually the counter changes during the week. For the rest of the time, the new meter will wind up electricity, for which you will pay. For unpaid electricity, tenants will pay your neighbors for one.

You can change the electric meter yourself if someone knows how to do it. Next, leave the old counter. You make an application for sealing a new counter. When they come to seal, they record the readings from the old meter and the new meter. If the service organization does, then usually they change the meter and seal it or give an application for sealing the meter. Until the meter is sealed, the readings on it are not valid.

If your electricity meter breaks down, you need to urgently contact your power supply organization with a corresponding application - so that they send an inspector and he draws up an appropriate act. Please note that you can be accused of unmetered electricity consumption and fined. Also note_- that if you have a meter in the entrance, then the power supply organization is obliged to change it, and if in the apartment, then you yourself at your own expense.

payment for the time the meter is not working will depend on the reasons why the meter was not working.

Free legal advice:

Do not delay and the first thing you need to do is contact the power supply company.

You need to write a statement indicating the full name, address, meter number and the reason for the breakdown.

From the date of application and writing of the application, the meter will be considered under repair. An inspector will come to you to remove the meter and take it in for repair (if the meter needs to be repaired).

You will pay according to monthly averages.

The main thing is to turn to the public utilities in time with a statement about the failure of the meter and its replacement, the meter will be changed, a representative of the power company will come and seal the new meter, issue an act of registration and record the initial readings of the meter. During the absence of the meter, the electric company will recalculate "according to the average". A new counter will have to be purchased at your own expense.

Free legal advice:

What to do if the electricity meter breaks down

To record and bill the amount of electricity consumed, a meter is used, the readings of which are necessary for the timely payment of bills. Such devices are installed individually in apartments or houses, and before sealing, their performance and the absence of defects must be checked. Even in the case of self-replacement, it is necessary to call an energy supervisor to confirm the installation.

Electric meter malfunctions

Sometimes there are situations when the electricity meter burned out or broke down, and in this case it is necessary not only to carry out repairs, but also to protect yourself from possible penalties from regulatory authorities. In order to know which company should change the device and where to turn, you should determine why the meter stopped and know the phone number of the service provider. A breakdown may be the fault of the owner or associated with wear and tear or a heavy load on the network. If such problems arise, the consumer should contact the organization responsible for the supply of these services, and capable of changing the meter.

ATTENTION! You can save THREE times on electricity by legal methods! Find out the details.

Counters can be of two types:

• Electronic (converts sensor signals into a digital code).
• Induction (works due to the rotation of the disk).

Regardless of the configuration of the equipment, there are situations in which the meter stops, after which it is necessary to carry out repairs. It is worth remembering that it is forbidden to carry out any actions to replace or restore the counting device on your own, and can be regarded as interference in the process of calculating the consumed electricity. Such actions threaten to accrue penalties and bring the case to court. Failed meters should be changed if they cannot be used for billing and further charging of services. And if there is a malfunction, the owner must ensure that it is repaired or replaced within 30 days.

Free legal advice:

How to detect a breakdown

When taking readings, you should pay attention to the presence of correct operation, since in the event of a breakdown, a power outage usually does not occur. When in doubt, the following factors should be taken into account:

• The condition of the terminals and contacts of the wire at the input.
• Damage to the casing and sight glasses.
• Turning the dial or changing the readings on the display.
• Insulation damage or burning smell.

Malfunction may occur abruptly under the influence external factors, or it may be a breakdown associated with the load of the network or voltage drops. The repair of the meter does not mean the automatic application of fiscal sanctions, even if the breakdown was due to the fault of the apartment owner. And if defects are found, a non-working device should be replaced with the help of specialists from the energy supply company.

What to do in case of breakdown

In the event that the metering device has stopped, or if another breakdown has occurred that prevents its operation, you should immediately contact the energy sales company, after which the applicant must submit an appropriate application for replacing the electricity meter. Next, you need to consider who pays for the repairs.

The energy supply company must replace the appliance at its own expense if:

• The electricity meter is located on the municipal territory.
• The device failed through no fault of the tenant, under the influence of third-party reasons.

To draw up a malfunction report, the company must provide an inspector whose duties include taking the last readings, inspecting for third-party interference and drawing up a document confirming the malfunction. At this stage, the preliminary cause of the breakdown should be clarified. In order to avoid unlawful claims, all inspection, repair and replacement of the meter must be documenting. The presence of such a confirming base will make it possible, if necessary, to require the energy supply company to fulfill its obligations in a timely manner.

Free legal advice:

Electric meter replacement

If the meter stops spinning and stops, you must contact the responsible company and change or return the non-working device for repair. Such a measure will allow not to pay fines for late application. Before replacing the failed equipment, the inspector inspects it and, if there is a suspicion of hacking or to identify the cause of the breakdown, can send it to the laboratory for examination.

If, in the case of additional diagnostics, a laboratory analysis is carried out, the inspector must issue an appropriate conclusion on the cause of the device failure. For the consumer, the most important factor is the integrity of the shelf, since such responsibility, according to the law, is only on him.

If the sealing is broken, an examination is appointed, which must be submitted by an employee of the energy supervision and the controlling company. Based on the results of the analysis, an act of violation is drawn up in the presence of the consumer, after which it is possible to repair the device or change it to a working model.

If there was no interference in the work of the counting device, then in this case a conclusion is issued why the counter stopped, after which the device is considered to be under repair, and the consumer pays according to monthly averages.

It is worth noting that the replacement period is calculated in three months and, if the work has not been done, payment for electricity is charged in accordance with the current consumption standards.

Free legal advice:

Reasons for replacement

A written order from the energy management company is one of the important components in order to change the electricity meter, and one should know the reasons why it should be rejected.

• A breakdown of the device does not allow for repairs, or it is impractical to carry out due to high wear or an outdated model.
• The service life of the device has been exhausted and a replacement is required, which is carried out at the expense of the consumer of electricity.
• If the check shows that the consumer is using a second class device, further operation of such a device is not allowed. And if you continue to use such a device, a fine may be imposed, since it is allowed to use devices with an accuracy of at least 2.5, with a valid service life.
• The deadline set for checking the meter has expired. Compliance with such standards lies with the consumer and is indicated on the seals of the controlling organization and in the technical passport of the product.
• If one or more seals on the electricity metering device are broken.
• The meter model does not perform its functions and cannot cope with the network load. Older models are not designed for modern devices higher power. Moreover, their use can lead to a short circuit in the wiring and a fire.
• The housing has cracks and other damage, damage to the viewing window or leakage is found.

The network maintenance organization does not have the right to indicate to the consumer which model the electric meter should be changed to. In that case, the most right decision will be the purchase of devices that support the use of zone tariffs, which will facilitate the use of more economical tariffs.

When performing work to replace the meter by a commercial organization, it is necessary to coordinate their implementation with the grid company, informing the date and time. After the work is completed, the meter is checked and sealed, which must correctly count electricity and a replacement certificate is issued. Such work belongs to the class of dangerous and must be carried out by specialists with the appropriate permit.

Service

Modern electricity metering devices allow remote withdrawal indications, which greatly facilitates the process of monitoring. Multifunctionality solves many network monitoring tasks and the user can see on the display indicators of power consumption or the amount of electricity used, depending on his zone tariff. Such devices should not be changed unnecessarily, but they require careful handling and appropriate maintenance.

To ensure reliability in operation, the meter must be located on a rigid vertical surface and provide free access for monitoring and reading. In the case of a joint arrangement with transformers, a separating partition is required. The user must comply with all regulatory conditions for the operation of devices of this type.

• Have you tried all the ways to save money, but nothing works?
• Electricity bills keep going up and up.
• Moreover, these new devices consume more and more energy.
• And most importantly - if you leave everything as it is, soon the bills for light will begin to exceed your salary.

But effective remedy still exists to save money. Follow the link and find out how Evgeny Abramov saves electricity!

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Everything you need to know about energy meters

home- The electricity meter is broken. What to do

Who pays for the replacement of the meter?

Who pays if the meter is installed during a scheduled replacement?

Who pays if the meter is included in the Automated information and measuring system of commercial. electricity metering?

Who pays if a broken meter was installed for a fee by an employee of an electrical supply organization?

2) phone number

3) meter type with assigned number

4) signs of damage.

2. personally in any department.

If the company's employees establish that the meter was broken intentionally or does not find the required seals on it, then an examination will be carried out by a commission from the energy supply company and Gospotrebstandart, the results of which will draw up an act in the presence of the consumer.

What to do if the electricity meter stops "turning the wheel", is broken, or you find a sticker on it from the Moscow energy supply organization that the meter is subject to verification or replacement?

Moesnergo sends such letters of happiness at every opportunity, but the duty of the consumer is to find out the circumstances on his own, because. The asking price is already quite impressive. The replacement of the meter is now shifted to the owner, and the purchase and replacement procedure starts from 7 thousand rubles. Verification comes out cheaper - from 3 thousand, but before that you should find out whether your meter is subject to verification or not.

1) Take a picture of the "counter's face", find your model on the Internet. The service life of induction meters comes from the USSR - 20-30 years. Modern electronic devices have a shorter period of operation without verification - 16 years.

2) Which electricity metering devices are subject to replacement by law?

A) with a planned replacement of all devices due to network upgrades
b) in case of breakdown, malfunction
c) wrong setting
d) at the end of the service life
e) ATTENTION! Meters of accuracy class 2.5 are generally not subject to verification. Don't even try. Waste your money to call the master. These meters only need to be changed to devices with an accuracy class of at least 2.0. Verification of class 2.5 meters is prohibited by order of RAO EE UES RF No. 432 of August 7, 2000 and the decision of Scientific and Technical. Commission of the State Standard of Russia (pr-l No. 12 of August 12, 2000). Do not fall for the bait of scammers who swindle you for money.

You can find out the accuracy class of your device like this (circled in blue)

If you want to save on replacement costs, and your meter is suitable for verification, you can contact a licensed institution. There is a service for checking the meter without dismantling right at home.

There is another way out for the laziest. Rejoice, Russian! At least we got something free.

Since July 2018, owners of expired and broken appliances can count on free installation of meters. While the law is still in the draft stage, but reliable sources are already writing as a fait accompli. Look, let's wait.

For those who are going to wait for a free resolution of the counter issue.

How much do you have to pay for electricity without a meter?
Decree of the Government of the Russian Federation No. 354 dated May 06, 2011 "On the provision of commercial services to owners and users of premises in multi-apartment and residential buildings" reads:

1) item 59. Payment for utilities. service provided to the consumer for settlement. period determined from Monthly average the volume of consumption determined by the readings of the meter for a period of at least six months.

2) If the metering device has worked for less than six months, then the average monthly volume is determined after the fact, but not less than for three months of the working period.

3) If the metering device fails, starting from the date of the event until the date when the resource metering is resumed by installing a new metering device, Mosenergo will charge you the average monthly payment calculated for the previous period, but more than three consecutive billing periods for residential and no more than two billing periods. . consecutive periods for non-residential premises.

Total: for three months of life without a meter, you will be sent an invoice based on the average value of your electricity consumption over the past six months. Further, you will have to pay according to the standard of electricity consumption.

In 2015 amendments have been made to the LCD of Russia (No. 176-FZ).
Citizens with tech. the possibility of installing meters, but who did not install them, the bill for the communal apartment will come with a multiplying factor to the established standard (part 1 of article 157 of the LC RF). In 2017, this coefficient was 1.6.

Standard per person kWh

Lonely in the square with gas stove 50
Alone in an apartment with an electric stove - 80
Family in housing with a gas stove - 45
Family in housing with an electric stove - 70

There are no permanent devices. And the electric meter needed to account for the energy consumed by your electrical appliances may also be faulty. In this case, payment for the consumed kilowatt-hours is inaccurate or impossible. Consider what needs to be done if the electricity meter breaks down.

First, let's remember what electric meters are. Structurally, they are divided into:

• induction, with a mechanical counting mechanism driven by a system of electromagnets;
• hybrid, whose counting mechanism is mechanical, and the system that sets it in motion is electronic;
• electronic, with a liquid crystal display and a fully electronic filling, completely devoid of mechanical elements.

And now we will analyze the characteristic malfunctions of the counter and their causes.

Self-propelled induction meters

Some malfunctions are inherent in a certain type of electricity meter. For example, only induction devices there is such a type of defect as self-propelled. It manifests itself in the fact that the operation of the counting mechanism does not stop after the disappearance of the load current.

The speed of rotation of the disk of the induction meter is proportional to the magnitude of the current and voltage. To do this, two coils act on it: one (voltage) is constantly connected in parallel to the supply network, the other (current) is connected in series with the load. The disc has a locking mechanism that works on the electromagnetic principle. When the current stops, the disk continues to rotate due to the force imparted to it by the voltage coil. But, as soon as the stopper approaches a certain place, a force acts on it, balancing this torque. This position corresponds to the appearance of a mark on the disk opposite the viewing window.

If the meter is incorrectly adjusted or the magnetic characteristics of the locking mechanism have changed during operation, stopping does not occur when the current is interrupted. The disk continues to spin, resulting in extra kilowatt-hours wound up during the night. You pay for electricity that you did not consume.

It's easy to spot a self-propelled gun. You need to turn off the entire load in the apartment and watch the disk. He will not stop immediately, and this is acceptable. But at the moment of passing the mark on the disk in the viewing window, the movement of the disk should stop, and the mark should freeze in front of you, as if rooted to the spot. If the movement continues, the meter needs repair or replacement.

Stop counter

The second most common type of malfunction - the counter has stopped, its readings do not change. It occurs both for reasons associated with defects in the electrical part, and with a breakdown of the mechanics. There is no difference for the user why the device stopped working - it needs to be changed urgently.

A defect is detected at the next reading. If they suddenly become smaller - see if the disk rotates with the load turned on. When checking, please note that the charger is from mobile phone plugged in, or alone led light bulb counter may not feel. Use something more substantial.

This and subsequent defects are typical not only for induction, but also for all other types of electric meters. Just to check if it works, you will need to track the change in readings over a certain period of time. Display dimming electronic appliances can also be attributed to this group of faults.

Inaccuracy of indications

The next problem associated with the breakdown of the meter is a change in the measurement accuracy. There are options for both overestimation and underestimation. It is much more difficult to identify such a defect on your own, since its consequences may not be as obvious as those of previous breakdowns.

Suspicions of the bias of meter readings usually creep in if suddenly the amount presented for payment for electricity becomes more or less. In this case, the nature of the load does not change. If you have any doubts, first remember if you have become more likely to use the microwave, washing machine, heaters. If nothing has changed in the nature of the use of electrical appliances, it's time to think about whether your own meter is deceiving you.

An additional reason to sin on the bias of the calculated electricity consumption may be the age of the meter. If he is too old, do not think: sooner or later he will be forced to change anyway.

Each electrical measuring instrument has an accuracy class, and the meter is no exception. You can recognize it from the passport, but it is always indicated on the scale or case of the device itself. The accuracy class of the electricity meter is the number enclosed in a circle, usually "2" for household devices.

During operation, the characteristics of electric meters change, which leads to an increase in measurement errors. This can go unnoticed by the owner and becomes apparent only when the situation deteriorates sharply, when the device begins to excessively overestimate or underestimate the readings.

You can, of course, try to check the device yourself by connecting a load with a known power to it (say, a 1 kW heater), and calculate the difference in readings for a fixed time, say, 10 minutes. Then, multiplying the readings by 6 (because there are 60 minutes in an hour), see how the final figure will differ from 1 kWh. For induction meters, you will have to count the number of revolutions of the disk and make calculations based on the data, how many revolutions per 1 kWh. But who will guarantee that your heater consumes exactly 1 kW? It doesn't have an accuracy class!

Do not bother yourself - go straight to the energy sales company. They own the respective measuring instruments, and will check for free.

Mechanical damage to the case and seals

Damage to the housings of metering devices is considered unacceptable. In this case, during the next inspection, representatives of the energy sales (controllers) will most likely issue a fine. In addition, you will be suspected of unmetered consumption, because through a gap or a broken case, you, theoretically, can influence the readings or performance of the device. I don't think you want to prove your innocence to the controller. Among them there are extremely suspicious people who know many ways to break the electricity meter so as not to pay for electricity.

Even faster, you need to run to the power supply company if, for some reason, the seal on the meter case or its terminal cover is torn off or damaged. If you can still prove something with a crack in the case, then in this case the sudden visit of the controller will be fatal for you.

Therefore, make it a rule when taking readings to always check the safety of the seals. Especially in access shields, in which access to electrical equipment is free, since not all of them have retained the ability to be locked. The seal can be torn off accidentally or intentionally, out of hooligan motives.

Other electrical faults

Modern electric meters direct connection are designed for current up to 40 A. But there are also older models that can withstand lower current. Exceeding this parameter is unacceptable, as it leads to inevitable damage to the device. A load modern apartment are growing, while rarely anyone takes into account the capabilities of old metering devices, they are sometimes remembered in the last hour of their life path, guided by the smell of a smoldering hull.

The same effect is also achieved with malfunctions within the device itself. And also - when the contacts on the terminal block are loosened, they can even spark. Since it is under a seal, it is not possible to notice a heating contact in a timely manner or tighten the connection.

The terminal contacts of the meter must be well stretched

Feeling the smell in the area where the electric meter is located, immediately inspect it. Being careful, keeping your hand away from wires and other electrical devices (automatic and package switches, other meters, terminal blocks), gently feel the body of the device. If you feel that in some place its case is warmer, if the device crackles, immediately turn off the power to the apartment.

If it's an overload, try leaving one lighting and stretch it until the specialist called for diagnostics arrives. If the current consumption did not exceed the passport data of the device, it is better not to operate it. Perhaps everything is not so bad and the counter can be saved.

What to do if a malfunction of the electric meter is detected

If the electric meter breaks down, you won’t be able to deal with it yourself, due to the presence of a seal on it. Therefore, your path is predetermined: to the nearest office of the sales company. There you will have to fill out an application, indicating in it, in addition to the address and name of the owner, the essence of the problem that has arisen.

After accepting the application, you will be told when to expect the arrival of a specialist. If, due to a malfunction, you are without electricity, help should come no later than a day later.

What should a consumer do if his electricity meter is broken. The answer is simple - change. Tip: if the sales company offers you to purchase the device from them, do not refuse. If any of the things described in this article happen to him during warranty period operation, you do not have to personally bother to replace it. The representatives of the sales company will change it free of charge.

Many owners of cottages, dachas and apartments in high-rise buildings face the need to solve this problem. An electricity meter or electric meter is a device for controlling the consumption of electrical energy. It is necessary for electricity suppliers to bill for electricity consumed by both the population and various industrial enterprises and other organizations. There are currently two types of electricity meters.

Regardless of the type of electricity meter, these devices are not eternal! What to do if the electricity meter breaks down and where to go in that case? In this article you will find answers to these questions, and we will start with a description of the malfunctions of electricity meters.

Attention! Do not attempt to troubleshoot or replace the meter yourself. Unauthorized damage to the seals on this device may result in a large fine. In case of failure of the metering device, you must contact the power supply or maintenance company!

Types of malfunctions of electricity meters

The reasons for the failure of electrical energy metering devices can be very different: damage as a result of mechanical stress, overload, network instability, and so on. It is quite simple to determine that the electricity meter has broken down; it is enough to inspect the device and breakdowns will be identified.

1. The electric energy meter burned out. The case of the device and contacts are melted, the smell of burning is felt. burned out electric wires connected to the electricity meter. In this case, the device cannot be repaired and must be completely replaced.

2. Damage to parts of the meter body as a result of mechanical impact. On the case or sight glass there are cracks of a through nature, various dents and chips. The device as a whole or its individual parts must be replaced.

3. The contact pads of the device were burnt as a result of overheating. This type failure occurs due to the weakening of the contacts between the input and output circuits of the network. The malfunction is eliminated without removing and replacing the electric meter with a new device.

4. The counter is heavily overloaded. There was a buzz (for induction devices), the smell of burnt insulation and clouding of the sight glass. The electricity meter should be replaced with another device corresponding to the increased power consumption of electricity.

5. The electricity meter continues to indicate electricity consumption when the load is disconnected or stops working completely. This malfunction indicates damage to the internal parts and circuits of the meter. The device needs to be repaired or replaced with a new one.

All of these faults are obvious. In addition to them, there are a number of reasons why it is necessary to change the electric meter to a new device. These include the following established facts:

• the meter has an accuracy class greater than 2.5, with established norm no higher than 2.0;
• device is fully functional normative term operation.

Important! An electric meter is considered faulty if the seals are broken, even if it works normally. In this case, the operation of the device is prohibited! For this type of violation, a warning or a fine of 100 to 300 rubles is provided, in the absence of other violations of the operation of metering devices.

In some cases external signs there are no malfunctions of the electricity meter, but the consumer has doubts about the correctness of the readings of the device. You can check the correct operation of the electric meter yourself.

Checking the correctness of the readings of the meter

To perform this procedure, you must turn off all household electrical appliances and lighting equipment. Make sure that the disk has stopped at the induction counter, and if installed electronic device, the display is frozen at one value. The further verification algorithm consists of the following sequential steps.

All of the above options for malfunctioning electricity meters must be eliminated by repairing the device or completely replacing it. But the question of how to do this remains open! In the next part of the article, we will tell you what to do if the electricity meter burned out or broke down and which organization to contact about this.

Who has the right to repair or change electricity meters

The answer to this question is clear! Only employees of a specialized organization entitled to carry out such work: a management company, an electricity supplier and an emergency service serving Electricity of the net. What to do if you have definitely established that the electrical energy meter is faulty? The main thing is not to panic! Find your electricity bill. It must include contact numbers for contacting in case of emergency. You can also call the subscriber department of your management company and an electrician on duty will be sent to you.

Everything is quite simple, but it must be done quickly. If there is light in the house, and the meter does not record electricity consumption, there is a temptation to use free electricity. Do not do this! You can run into a large fine for the theft of electrical energy. You need it? So, you called a specialist of the manager or another company that serves the house electrical network. The algorithm of actions of an electrician and yours personally will be as follows.

We examined in detail the question of what to do if the electricity meter burned out. It remains for us to consider one nuance, namely: how to pay for electricity during the period of repair or replacement of an electric meter? Everything is simple here! During the first three months, payment is made according to the average monthly indicators of electricity consumption for Last year. After this period, electricity charges are charged according to special regulations. True, it should be said that a three-month period is enough to repair and verify a failed meter, and it is quite possible to replace and seal the meter in 3 days!

Conclusion

In conclusion, it must be said that in new houses, cottages and apartments, where there were no metering devices before, electricity meters can be installed independently in compliance with the PUE (rules for electrical installations) and others. normative documents. In this case, representatives of power supply and management companies should check the correctness of installation. They also seal the metering devices. In garden partnerships, the procedure is even simpler. If the electricity meter burned out in the country, it is replaced by an electrician of the holiday village, who also seals the metering device!

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