Norm of temperature of cold water in the city water supply. Temperature norm for hot water

The situation when hot water in a tap it cannot reach the proper temperature level in any way, it is not such a rarity. And in order to understand that the problem exists, it is not at all necessary to measure the degree of water, it is enough to try to take a bath. Such an event will be more like hardening than a hygiene procedure. What should be done if the temperature of hot water is clearly far from the norm, and where in this situation one should file a complaint.

The temperature of hot water in the apartment

According to the approved documents, the norm for the temperature of hot water supplied to residential premises in apartment buildings, must be at least 60 degrees.

The exception is at night, in the interval between 0.00 and 5.00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible.

What are the temperature standards for hot water established by SanPin

The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - minimum score falls at around 60 ° C, and maximum level corresponds to 75 - degree indicator.

Small deviations are allowed within the limits not exceeding five degrees at night and three during the day. Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns to the skin. Monitor whether this decision is being implemented , authorized by the State Housing Inspectorate.

Public utilities are not entitled to establish their own temperature norms water in residential areas.

If the norms do not comply, what is the coefficient for calculating hot water

Knowing the answer to the question, how many degrees hot water should be, it is necessary to understand what calculation coefficient should operate if this norm is violated.

If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made. If the temperature does not reach the 40-degree mark, payment must be made at the cost of cold water.

The algorithm for calculating the coefficient, if the indicator of the norm is violated, is as follows:

Every three degrees below the norm give an hourly tariff reduction of 0.1%.

Hot water not up to standard where to complain

The main issue that worries residents apartment buildings if the hot water is not up to standard - Where to complain?

According to established rule, you must first call the housing and communal services or the management service. You should state your situation to the dispatcher or service worker. Also, a similar action should be performed if there is no hot and cold water - you need to call the dispatch service. In this case, it is necessary to write down the time of the call, the number of the application and the name of the dispatcher who accepted it.

If this was emergency situation, then it should be eliminated, but if the reason for the decrease in temperature in the faucet (at the place of water intake) was not an accident, and the problem was not solved, then it is necessary to contact the utility service in person and state your situation on paper. In the application, you must indicate the measurement indicators at night and daytime, your passport data, address.

Further, the utility service, by prior agreement on the time of the event, should provide a free service for measuring the temperature indicator of hot water. After that, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must without fail issued to the owner of the dwelling.

Measurements are taken according to installed system. Water for this descends within 3-5 minutes.

How to make a complaint

You can file a complaint on a printed form or write it by hand. It must include the following information:

• Details of the person filing the complaint - name, address. Usually located in the corner of the sheet on the right side
• The name of the organization to which the complaint is being filed
• Briefly describe the problem
• Link to regulatory documents
• Indicate the inaction of the organizations to which the applications were sent, if any
• List the documents attached to the application
• Put signature and date

A complaint is filed with the housing and communal services or the Criminal Code, and in case of a written refusal from their side, the application is submitted to the court, the prosecutor's office or to Rospotrebnadzor.

How to request a recalculation

In order for the recalculation to be made, you should apply with a claim to the housing and communal services. A copy of the temperature measurement report must be attached to the application. Such an act can be drawn up independently by inviting neighbors as witnesses.

Also, the application is accompanied by information about the appeal to the emergency service or to the dispatcher of the housing and communal services - the date of the appeal, the application number and the reason for the appeal. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

Fighting for your rights, you should remember the main thing - non-compliance with the norms of hot water in the tap not only causes inconvenience, but is also a serious offense on the part of housing and communal services. Hot water supply and heating should be under constant control.

The temperature norm of hot water in a tap in an apartment building, SanPin

The temperature of hot water in the apartment. If it does not meet the norm - where to complain, how to make a claim and demand a recalculation.

Thread: What is the temperature of hot water in the apartment?

1) at night (from 0.00 to 5.00 hours) - no more than 5 ° C;

2) in the daytime (from 5.00 to 00.00 hours) - no more than 3 ° C

Judgment - Resolution of the Thirteenth Arbitration Court of Appeal dated July 14, 2011 in case N A56-71241 / 2010(http://domovodstvo.ru/fas/858269ad83b63ec9c3257907007135f1.html)

The failure to establish a causal relationship between the supply of low-temperature hot water to the consumer’s apartment and the actions of the managing organization indicates that this organization is not guilty of committing an offense under Article 6.5 of the Code of the Russian Federation on administrative offenses and, consequently, the grounds for bringing the specified organization to administrative responsibility.

In satisfying the requirement to cancel the decision to bring to administrative responsibility, under Art. 7.23 of the Code of Administrative Offenses of the Russian Federation, for violation of the standards for providing the population with communal services, it was rightfully denied due to the presence of an administrative offense in the applicant's actions.

The temperature of hot water in the taps of apartments in residential buildings, regardless of the heat supply system used, must be at least 60 degrees.

Decree of the Government of the Russian Federation of 06.05.2011 N 354. On the provision utilities owners and users of premises in multi-apartment buildings and residential buildings (together with the Rules for the provision of utility services to owners and users of premises in multi-apartment buildings and residential buildings)

What is the temperature of hot water in the apartment?

Thread: What is the temperature of hot water in the apartment? 1) at night (from 0.00 to 5.00 hours) - no more than 5 ° C; 2) in the daytime (from 5.00 to 00.00 hours) - no more than 3 ° C

Housing and communal services in Russia

All hot water temperatures

IN chronological order their editions.

Headings of invalid (cancelled) norms are crossed out.

For an abbreviated list, see the end of the file

INTERNAL WATER SUPPLY AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Rules SP 30.13330.2012

… 2.2. The temperature of hot water in the places of water intake should be provided:

a) not lower than 60 ° С - for centralized hot water supply systems connected to open heat supply systems;

b) not lower than 50 ° С - for centralized hot water supply systems connected to “closed heat supply systems;

c) not higher than 75 °C - for all systems specified in subparagraphs "a" and "b".

Code of rules SP 30.13330.2012

"INTERNAL WATER SUPPLY AND SEWERAGE OF BUILDINGS"

Updated edition of SNiP 2.04.01-85*

“…5.1.2. The temperature of hot water at the points of water intake must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C.

"SANITARY RULES FOR THE DEVICE AND OPERATION OF SYSTEMS OF CENTRALIZED HOT WATER SUPPLY"

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

“…1.7. The temperature of hot water in the places of water intake, regardless of the heat supply system used, should not be lower than 60 ° C and not higher than 75 ° C.

Note. For a hot water supply system made of galvanized pipes with closed system heat supply, it is allowed to have a water temperature not lower than 50 ° C and not higher than 60 ° C. Under these conditions, after repair work or eliminate emergency situations in systems, it is necessary to maintain the temperature at 75 ° C for 48 hours.

GOST R 51617-2000.

HOUSING AND PUBLIC SERVICES. GENERAL SPECIFICATIONS

“... 4.16.3 The temperature of hot water at the points of water intake for consumers should be from 50 to 75 ° С

HYGIENE REQUIREMENTS FOR THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"one. Application area

1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and organization of centralized hot water supply systems (hereinafter - STSHV), as well as rules for monitoring the quality of water supplied by STSGV, regardless of departmental affiliation and ownership.

1.2. real sanitary rules are binding on all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems ....

2. General provisions

…2.3. Sanitary and epidemiological requirements for hot centralized water supply systems are aimed at:

– prevention of hot water pollution by highly contagious infectious pathogens of viral and bacterial origin, which can multiply at temperatures below 60 degrees, including Legionella Pneumophila;…

2.4. The temperature of hot water in the places of water intake, regardless of the heat supply system used, should not be lower than 60 C and not higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

3.1.10. During operation of the STsGV, the water temperature in the places of water intake should not be lower than + 60 ° C, static pressure not less than 0.05 MPa, with pipelines and water heaters filled with tap water ....

"RULES AND REGULATIONS FOR THE TECHNICAL OPERATION OF THE HOUSING FUND"

(approved by the Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170)

“… 5.3. Hot water supply

5.3.1. ... The temperature of the water supplied to the water points (faucets, mixers) must be at least 60 degrees. C in open hot water systems and not less than 50 degrees. C - closed. The temperature of the water in the hot water supply system must be maintained using automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water points, but not more than 75 degrees. FROM."

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

see current Post. No. 354

…P. 5 Ensuring the temperature of hot water at the point of analysis:

not less than 60°C - for open district heating systems;

not less than 50°C - for closed district heating systems;

no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN APARTMENT BUILDINGS AND RESIDENTIAL BUILDINGS

REQUIREMENTS

to the quality of public services

5. … Ensuring that the hot water temperature at the draw-off point complies with legal requirements Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

P.S. There is an interesting document: “DESOLUTION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

“SanPiN 2.1.4.2496-09, as follows from the content of its clauses 1.1 and 1.2, establishes hygienic requirements for water quality and organization of centralized hot water supply systems (hereinafter referred to as STsGV), as well as rules for monitoring the quality of water supplied by STsGV, regardless of departmental affiliation and forms of ownership, and is mandatory for all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.

According to the specified SanPiN, the temperature of hot water at the points of draw-off, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C. These sanitary and epidemiological requirements for hot centralized water supply systems are aimed, among other things, at preventing hot water pollution by highly contagious infectious agents of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (paragraphs 2.3 and 2.4).

In this way, sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers in the provision of public services for hot water supply in terms of such an indicator that ensures its safety as temperature. This indicator is characterized by a minimum (not lower than 60 ° C) and a maximum limit (not higher than 75 ° C) and does not allow deviations from the specified temperature regime, subject to which the quality of public services is ensured.

The temperature of hot water in the places of water intake, regardless of the heat supply system used, should not be lower than 60 C and not higher than 75 C.

clause 5.1.2 of SP 30.13330.2012 " Internal water supply and sewerage of buildings»

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 « Hygiene requirements to ensure the safety of hot water supply systems”;

5.3.1 « Rules and Regulations technical operation housing stock» (approved by the Post. Gosstroy of the Russian Federation of September 27, 2003 No. 170);

clause 5 of Appendix 1 "Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings" (approved by the Decree of the Government of the Russian Federation of May 6, 2011 No. 354).

Everyone has the right to know the temperature standards in residential premises!

Temperature standards in residential premises are an indicator by which the quality of services provided by heat supply enterprises is judged. We can find out who owes whom only by knowing the norms and picking up a thermometer!

Remember the temperature standards that should be in residential premises during the heating season:

For corner rooms+20 degrees;

For the kitchen and living room + 18 degrees;

For the bathroom +25 degrees;

In the hallway to stairwell+16 degrees;

In the elevator + 5 degrees.

Now we take a thermometer and measure the temperature.

Remember that each degree of deviation of temperature parameters from the norms specified in the Cabinet of Ministers decree entails a reduction in payment for heating by 5%. This applies to intervals between 18 and 12 degrees in ordinary living quarters and between 20 and 14 degrees in corner rooms.

If the temperature norms in residential premises are below 12 degrees, and in corners - below 14, then Know that you don't have to pay for anything. In such a situation, payment for heat should not be charged at all!

What should be the hot water temperature?

Hot water is a clear and statutory term. This means that it cannot be colder or hotter. The temperature of hot water in the faucet is officially set. This is an extremely important and urgent issue for the population, so a lot of attention is paid to water temperature.

Living without hot water is almost impossible. It is required not only for hygiene procedures, but also for cooking and other purposes. In some cases, the hot water temperature is significantly lower than required by law.

Access to hot water

ATTENTION! It is impossible to do without such a service as water heating, therefore this utility service belongs to the category of the most significant services. In this regard, its temperature regime is monitored by inspection state bodies.

Despite this fact, some consumers periodically face a situation where they cannot access hot water. This may be due to a number of different circumstances.

The best solution to the problem is the availability of centralized water supply, however, as time shows, even centralized water supply can not always provide water consumers with the necessary guarantees.

In some cases, they may still lose access to hot water, but centralized water supply is The best way in order to reduce the likelihood of any problems with the quality of the water supplied.

DHW standards

In order to do this, you should study SanPiN in as much detail as possible. It is from SanPiN that you can find out the temperature standards, which the supplied hot water must fully comply with.

Normally, the temperature should be high enough and be between 60-75 degrees Celsius. It is important to note that the temperature should remain at this level literally in all places of water intake. There shouldn't be any exceptions.

This is necessary in order to reduce the likelihood of any infectious diseases. Many of them can cause significant damage to human health. In order to prevent this, Utilities must strictly monitor the temperature regime.

IMPORTANT! main reason, according to which the inspection bodies are very scrupulous about observing the temperature regime, is that hot water kills harmful microorganisms. If this were not the case, then the infection that could cause damage to the inhabitants of the country would be much greater.

Permissible deviations according to SNIP

In fact, the law provides various situations, when hot water temperature may eventually be slightly lowered. Temperature drops allowed:

• 5 degrees between midnight and 5 am.
• During the day by 3 degrees (between 5 am and midnight).

Why is it important to keep the water temperature as high as possible?

The reason for this standard requirement is that, low temperatures increase the risk of a variety of infectious diseases. All public utilities understand that the violation of the temperature regime is a violation of the rights of citizens to protect their health.

It is for this reason that the temperature of the water from the tap cannot be less than 60 degrees. This requirement is confirmed by the decision of the Supreme Court of May 31, 2013.

Measurement of temperature in the apartment

ATTENTION! To make a measurement under the force of each tenant. There is nothing difficult in this, so you need to perform this procedure as often as possible if you suspect that the water temperature is much lower than necessary.

For the procedure, you will need only a jar and a thermometer. Purchase any additional tools not required.

In order to do this, you need:

• Turn on hot water, and then wait until it drains.
• After that you need to take liter jar and place it directly under hot water.
• When this is done, you need to take the thermometer and lower it into the container. It is advisable to do this so that the thermometer is as close to the center as possible.
• It remains only to wait until the readings on the instrument scale stop growing. By the value on the scale, you can judge what is the temperature of the water supply in the house or apartment.
• Perform this procedure only at the point of drawdown.

Non-compliance

In some cases, the water temperature drops below 60 degrees. In such a situation, you must immediately file a complaint. If the water temperature is not higher than 40 ° C, then payment is made according to the standards of cold water. We need to fight for our legal rights.

ATTENTION! It is the management company that should monitor the temperature regime. All homeowners pay utility bills, so they have every right to demand that the hot water supplied meets the established requirements.

If the management company does not have the opportunity to directly correct the situation, then it should negotiate with the service provider or even undertake repairs.

Write a complaint to the management company. An expert opinion must be attached to it. After that, it remains to wait until the problem is fixed.

In the event that the water temperature does not meet the norm, a person has the right to contact the Prosecutor's Office or the Housing Inspectorate. You have to do this quite often, because many management companies do nothing to remedy the situation.

The temperature of hot water in an apartment building

Many do not know, but there is a norm for the temperature of hot water and very strict requirements. This temperature is not taken from the ceiling and must be in any apartment building. Find out what temperature tolerances SanPin allows and why hot water should not fall below a predetermined mark

The situation when hot water in the tap cannot reach the proper temperature level in any way is not such a rarity. And in order to understand that the problem exists, it is not at all necessary to measure the degree of water, it is enough to try to take a bath. Such an event will be more like hardening than a hygiene procedure. What should be done if the temperature of hot water is clearly far from the norm, and where in this situation one should file a complaint.

According to the approved documents, the temperature of hot water supplied to residential premises in apartment buildings should not be lower than 60 degrees.

The exception is at night, in the interval between 0.00 and 5.00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible.

What are the temperature standards for hot water established by SanPin

The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - the minimum indicator is at around 60 ° C, and the maximum level corresponds to 75 degrees.

Small deviations are allowed within the limits not exceeding five degrees at night and three during the day. Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns to the skin. Monitor whether this decision is being implemented , authorized by the State Housing Inspectorate.

Utilities are not entitled to establish their own temperature standards for water in residential premises.

If the norms do not comply, what is the coefficient for calculating hot water

Knowing the answer to the question, how many degrees hot water should be, it is necessary to understand what calculation coefficient should operate if this norm is violated.

If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made. If the temperature does not reach 40 degrees, payment must be made at the cost of cold water.

The algorithm for calculating the coefficient, if the indicator of the norm is violated, is as follows:

Every three degrees below the norm give an hourly tariff reduction of 0.1%.

Hot water not up to standard where to complain

The main question that worries residents of apartment buildings if hot water is not up to standard - Where to complain?

According to the established rule, you must first call the housing and communal services or the management service. You should state your situation to the dispatcher or service worker. Also, a similar action should be performed if there is no hot and cold water - you need to call the dispatch service. In this case, it is necessary to write down the time of the call, the number of the application and the name of the dispatcher who accepted it.

If this was an emergency situation, then it should be eliminated, but if the reason for the decrease in temperature in the faucet (at the water intake) was not an accident, and the problem was not solved, then you need to contact the utility service in person and state your situation on paper. In the application, you must indicate the measurement indicators at night and daytime, your passport data, address.

Further, the utility service, by prior agreement on the time of the event, should provide a free service for measuring the temperature indicator of hot water. After that, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must be handed out to the owner of the dwelling without fail.

Measurements are made according to the established system. Water for this descends within 3-5 minutes.

How to make a complaint

You can file a complaint on a printed form or write it by hand. It must include the following information:

• Details of the person filing the complaint - name, address. Usually located in the corner of the sheet on the right side
• The name of the organization to which the complaint is being filed
• Briefly describe the problem
• Link to regulatory documents
• Indicate the inaction of the organizations to which the applications were sent, if any
• List the documents attached to the application
• Put signature and date

A complaint is filed with the housing and communal services or the Criminal Code, and in case of a written refusal from their side, the application is submitted to the court, the prosecutor's office or to Rospotrebnadzor.

How to request a recalculation

In order for the recalculation to be made, you should apply with a claim to the housing and communal services. A copy of the temperature measurement report must be attached to the application. Such an act can be drawn up independently by inviting neighbors as witnesses.

Also, the application is accompanied by information about the appeal to the emergency service or to the dispatcher of the housing and communal services - the date of the appeal, the application number and the reason for the appeal. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

Fighting for your rights, you should remember the main thing - non-compliance with the norms of hot water in the tap not only causes inconvenience, but is also a serious offense on the part of housing and communal services. Hot water supply and heating should be under constant control.

The ability to take a bath or shower, which today is one of the main components household comfort is simply necessary. To meet the requirements, certain instructions, indicators and norms have been developed and applied, which regulate what temperature of hot water should be at the tap in the apartment. Along with gas electric shock, heating in the home, these are daily needs, hygiene and sanitation in everyday life.

First of all, the end consumer needs to know about the main nuances of the legislation regarding communal amenities and their provision, in particular, what is the mode of supply and what temperature of water in the tap should be observed according to SNiP 2.04. supplier companies.

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About norms and regulations

Nothing helps to appreciate the charm of the constant opportunity to take a bath, like planned shutdowns, which are still very popular with our utilities today.

Quite often in cold weather you can get a shower of ice water. The main legislative document, SanPiN, prescribes the norms for the temperature of hot water in an apartment building, as well as the temperature regime for the supply and the output level.

In particular, the temperature according to SanPiN 2.1.4.2496-09 is precisely set and regulated for the system depending on its location:

• Hot water temperature standards residential buildings ranges from 60 0 to 75 0 С;
• Minimum temperature in conditions open heating cannot be less than 60 0 С;
• Heat supply closed type somewhat different, the temperature in a closed hot water supply system is from 50 0 or more;
• The standard temperature of water supply in residential buildings provided by a coupled system does not exceed the standard 75 0 С.

Directly, such indicators in relation to submission to housing must be strictly observed.

About accepted criteria and degrees

The choice of the indicators listed above is not accidental. The main reason for choosing just such a water temperature in the pipeline is the need to completely eliminate pathogens, harmful bacteria, viruses that can survive after water treatment in the system or live in communications. Thanks to the indicated and maintained temperature in the hot water pipes, the end user uses it, eliminating the risk of getting sick.

1. When the heating in the pipes is more than 75 0, in particular - in children's and medical institutions people can get burned, get serious injuries. In addition, the temperature in the hot water supply system, when taken from a tap, is more than the recommended maximum, leading to breakdowns. plastic elements communications and their failure.
2. If, for one reason or another, the maximum temperature is 70 0 or more, it is mixed with a jet from a cold tap to solve household problems.
3. The low temperature of the water in the tap - about 40 - 43 0 C, is an excellent environment for the vital activity of pathogens of intestinal infections, in particular for legionella. A constant sanitary level should be maintained even in the presence of old metal pipelines.

Tenants - consumers should be aware that the norm of hot water temperature in an apartment according to SNIP does not have seasonal differences. Temperature requirements in apartment buildings are regulated by the SanPiN resolution, as well as the absence of foreign odors and third-party taste.

About possible temperature deviations

Hot water temperature indicators according to government decree 354 may deviate from the normative data within acceptable limits. The difference is as follows:

• No more than 5 0 at night 0 o'clock to 5 o'clock in the morning;
• Not higher than 3 0 during the day, from 5 am to 0 at night.

To control the temperature of the water and its compliance with SNIP, in addition to communal organizations, the residents themselves should. Violation exceeding those allowed by Decree 354 may result in the need to reduce the charges for the consumed service by 0.1% of the tariff for each hour.

When the supply water temperature is about 40 0 ​​or less, payment should be charged at significantly lower rates. The basis for the recalculation is the act of measurement, fixing the deviation.

Where to go if the temperature of hot water is below normal for a significant time?

The algorithm is the following. First of all, the determination and fixation of the temperature regime of hot water by law and in fact requires measurements carried out by the residents themselves, and then by the supplier company at the request of consumers.

If you repeatedly determine deviations from what the temperature should be according to the standard and draw up acts in the format prescribed by law, you should write a complaint to the service company.

Purpose of filing a complaint low temperature, the sample of which is provided for in Art. 7/23 FZ No. 195 are as follows:

1. Find and eliminate the cause.
2. Make a recalculation.

The next instances that solve this problem are Rospotrebnadzor, local or regional courts.

In this case, fines are imposed on those responsible. Legal entities pay from 5 to 10 thousand rubles, officials- from 500 rubles to 1 thousand rubles. Only in this way the consumer will receive quality services for his money.