Smile technical support. Login to the personal account of the Internet provider Smile (Infoline)

Smile is a company providing Internet access services, broadcasting digital TV channels, telephony to residents of multi-storey and private houses in Moscow and the Moscow region, as well as organizing virtual PBXs and video surveillance, developing public wi-fi networks in corporate clients' offices. The geography of the provider's work covers the cities of Balashikha, Zheleznodorozhny, Lyubertsy, Korolev, Dzerzhinsky, Kotelniki, etc.

Since 2016, Smile has been part of the Virgin Connect international group of companies. On the official website of the company (www.smile-net.ru) there is a personal section for subscribers - a personal account. The service was created for remote control for the state personal account and management of connected options.

Registration in a personal account

Access to the personal account is provided to all customers who have concluded an agreement with the Smile provider for the provision of services for Internet access, connection to digital TV or telephone networks. Login and password to enter the system are issued along with other documents. Online registration on the site is not required.

Company Smile- telecommunications provider Russian market. The company offers a wide range of services for individuals and business representatives, including Internet access, cost-effective telephony, digital television packages, video surveillance. The company's customers can use the virtual PBX and public Wi-Fi.

The Smile company provides telecommunication services to residents of Moscow and the cities of the Moscow region.

In 2016, the provider became part of Virgin Connect, one of the largest telecom operators in Russia. This allowed to significantly expand the list of services and improve the quality of customer service.

Currently, the provider is ready to provide users with an extended package of services for legal entities, high-quality digital television, updated favorable tariffs for telephone communication. The company offers customers to use the "Trust payment" service. They also provide free technical support.

To pay for services, you can use the auto payment system or pay with a bank card.

Smile and Infoline

On the market, the Smile Internet network is represented by the Infoline company, which provides home network services, fixed telephony and Internet access.

"Infoline" has developed a multiservice network "Smile" - a single network for all cities and districts of Moscow and Moscow region. The network makes it possible to exchange files, communicate on a forum, participate in online games ah, watching movies, downloading music and books. Especially for young users, "Children's Internet" was developed, which allows you to restrict access to resources that are undesirable for viewing.

Personal Area

For the convenience of servicing users, a personal account is located on the official website of the company. In order to use its capabilities, you must register on the Smile website.

Login to Infoline - personal account Smile: user.smile-net.com.

In the menu section, select the required service - Internet, telephony, digital TV.

To use the "Internet" option, you must specify your login and password used to access the network. To use access to the "Telephony" section, you need to enter the phone number and service agreement.

The following sections are located in the personal account:

• General information - the subscriber's personal account number, information about the tariff plan and billing period;
• Payments - payment history;
• Password change;
• Contacts;
• Payment bank card.

Official site

The official website contains information about the history of creation and the main activities of the provider. Interested persons can get acquainted with the latest news, information about partners. Also on the site page you can find information about available vacancies and requirements for applicants.

Internet provider Infoline - official site www.smilenet.ru.

A separate page contains information about promotions, discounts and tariffs for residents of Moscow and the Moscow region.

Separate sections of the site are devoted to the procedure for using the provider's services: unlimited Internet access, purchase of equipment for Wi-Fi and connection shopping centers, and restaurants, installation of video surveillance and virtual PBX for offices.

Customers will find information on how to subscribe to antivirus programs and software.

The site contains detailed information about the methods of payment for services. The company offers several options: trust payment, online auto payment from Sberbank, payment using a bank card, payment systems, bank terminals and the Sberbank online mobile application.

For those wishing to use telephony services on the site, you can find information on tariffs in force in the capital and the region, as well as the procedure and conditions for connecting a telephone in a country house. Subscribers will find information about the conditions for using long-distance and international communications.
A separate section contains information on the procedure for paying for telephony services in various ways.

On the page dedicated to digital television, users can get acquainted with the proposed tariffs, the connection procedure, the list of channels and payment methods.

For business representatives, the creators of the site posted information on the procedure for connecting corporate Internet and telephone communications in the office, business centers and shopping malls.

For individuals living in the suburbs, information about the use of services in the private sector or cottage settlement will be of interest.
The site contains very detailed instructions on the use of digital equipment.

Residents of the Moscow region can also find out how to use the services of a provider. The site contains information about the conditions for using high-speed Internet, telephony and digital television in Lyubertsy, Krasnogorsk, Balashikha, Korolev, Pushkino, Mytishchi and other cities of the Moscow region.

Connection

In order to become a subscriber of the Smile company, you need to contact the company's employees, who will provide detailed information on the terms of use and the procedure for connecting the services of interest, familiarize you with the tariffs and help you choose the most convenient tariff plan.
To connect services, you can call the provider's phone number or send an application by e-mail.

Internet

The Smile company is a leading provider and provides telecommunications throughout Moscow.

The company's subscribers can use high-speed Internet with free access to local network, a large selection of tariff plans and free connection services.

For new and existing customers, the company offers favorable rates, promotional offers and bonuses.

For fans of online games, the company's specialists have developed the Static IP-address service, which provides permanent access to online games.

For the private sector

Currently, the provider provides the opportunity to use high-quality fast Internet not only to residents of the city, office employees and visitors to shopping centers. High-speed Internet has become available to residents of the private sector or a cottage village. Connect internet to Vacation home has become simple and affordable thanks to the use of modern technologies.

Many have already appreciated high quality home internet and favorable rates. To connect the Internet to a country house, you need to contact the company's specialists who will assist in selecting the most favorable conditions based on technical and financial possibilities.

The company offers several advantageous tariff plans designed specifically for users living in the private sector:

• Cottage unlimited 35 Mbps wi-fi;
• Cottage unlimited 25 Mbps wi-fi;
• Cottage unlimited 20 Mbps wi-fi;
• Cottage unlimited 15 Mbps wi-fi;

For business

For legal entities, the company offers the use of high-speed Internet, leased line, channel lease.

Tariff plans for business representatives include the use of both unlimited Internet and with a limit of incoming traffic.

Internet access is possible using its own fiber-optic network, or a dedicated line. This connection option is possible using a specially laid communication channel.

A leased line allows you to organize a corporate network, provides Internet access without authorization (login and password). Clients can host their own website or FTP server.

For users of legal entities, the company provides a channel lease service. Also, highly qualified specialists of the company are ready to provide a range of services for the design and installation of an optical fiber line, based on customer requirements.

Telephony

The provider offers to use a landline connection from the Smile company. Using a landline connection is convenient and beneficial for making frequent long-distance calls; older people who do not use cellular communications; in the absence of high-quality mobile communications.

Its main advantages are:

• high quality and stability compared to cellular communications;
• low prices for long-distance and international calls, free calls to fixed city numbers;
• billing is developed taking into account uniform tariff zones, a wide coverage area;
• free connection and configuration of equipment, prompt solution of technical problems around the clock;

Digital TV

The operator provides connection to digital television in the capital. Using this service, the company's customers get access to 170 channels.

Digital television is characterized by high image clarity and sound quality, no image spillage and no falling asleep. Users have these additional features, as a reminder to watch, add channels to favorites or archive, create additional screens.

It compares favorably with cable, since it does not require antennas for its connection and there is no connection to the line.

The Smile project is designed to serve the general education system. Like any modern service, it has the ability remote work, including the Smile personal account, available to connected users. The peculiarity of the project is that, in contrast to the type of activity indicated during registration, the functionality of the cabinet also differs, for example, some opportunities are available to students, and others to the director. The system covers different aspects of school life, providing convenient functions not only for parents and children, but also for employees of the education system. A simple and intuitive interface of the site allows you to immediately understand its capabilities. You can enter the office on the main page.

The possibilities of the project make it possible to significantly facilitate the work of employees educational sphere, converting many actions into electronic format. For parents it is very convenient way Track your child's progress and attendance. Thanks to the card, which the children apply to a special terminal, after which the parents receive a notification that the child has come to class. You can specify in the settings that this information comes in the form of SMS messages, or you can view statistics in your personal account.

Login to your personal account Smile

To log into your Smile personal account, you must be a registered user of the system. You can get to the desired page from the official website by clicking on the appropriate button. After that, a login form will appear, where you should enter your identification data. In a personal account, a teacher can set grades, view statistics on progress and attendance, including generating the necessary reports, and write a message to students' parents. In turn, parents can contact class teacher and learn about the child's school life. Children also have their own personal section with certain features.

The system takes into account the needs of all people involved in educational activities. It can also be used by librarians, for whom there is a special section that allows you to keep track of books and debts, as well as school canteen workers who can place food orders and approve menus. All this facilitates the daily work of school staff, allowing many problems to be solved with the help of modern technologies.

Personal account Smile school card

Users of the service personal account Smile school card have the opportunity to view reports on the card and control the status of the account via the Internet. All these functions are available in the relevant sections of the cabinet. For parents, this is a convenient opportunity to both monitor the attendance of the child and pay for meals in the canteen on time. In addition to issues related to servicing a child’s card, on the account page you can see homework and schedule, as well as find out what books to return to the library. Moreover, you can get acquainted with various school news. There are also functions for communicating with teachers and other parents.

The card is issued to each child upon registration in the system. This is a kind of document, in other words - a pass by which children enter the school building, can get a book in the library or pay for lunch in the canteen. At the same time, using the card allows parents to be aware of when their child entered and left school, as well as control the use of money and know for sure that they will be spent on healthy, healthy food in the canteen, and not on chips and soda. All reports on visits and spending can be viewed in your personal account.

How to enter your Smile personal account?

Beginners who have not yet mastered the controls are often worried about the question - how to enter Smile's personal account? In order to get to this page, you need to be a registered user. If you have personal identification data, then there is nothing difficult in the login procedure. You will need to go to the main page of the project and find the button that says " Personal Area". After the transition, the site will ask you to enter your login and password, and you will be able to use the available functions. It is not difficult, therefore, not only students who are used to modern technologies, but also parents who are far from computers and the Internet.

If for some reason the data for entering the account was lost or forgotten, you can restore them using the phone number specified during registration. The service provides users with various functions depending on the type of activity of a particular user. Students have the opportunity to communicate on the school social network, as well as receive messages from the class teacher in a timely manner. School staff are offered various opportunities to facilitate daily activities.

Registration in your personal account Smile

Many schools have already appreciated the possibilities of this system. More and more educational institutions include such electronic services, because they help the interaction and competent distribution of work. It's also an advantage for parents who don't have to waste time visiting the school to look at their child's gradebook or talk to the class teacher about their child's progress. The card account allows you not to be afraid that someone will take away money from children at school or they themselves will spend it in the wrong direction.

Usually, registration in Smile's personal account is performed after a school or other educational institution enters into an agreement to use this system. After that, parents, students and employees of the institution are given individual envelopes with questionnaires to be filled out. When the data is entered into the system, all users will receive a personal login and password to enter the account. As a rule, registration and data transfer is handled by the school management, so parents just need to fill out a questionnaire that the child will bring home. Personal account allows you to use at any time this system. It's comfortable and modern.

Personal account functionality

Since the project was launched specifically for schools, there are several types of personal accounts designed for:

• Directors educational institution;
• pupils;
• Parents;
• health workers;
• Employees and the head of the dining room;
• Librarian.

The main functions of the personal account of the teacher

The teacher's personal account is called electronic journal. It helps to significantly facilitate the work of the teacher and improve interaction with the parents of students. With the help of LC, you can perform the following actions:

• Set marks taking into account the form of the student's answer (for independent, for control, for oral answers);
• Write an announcement for the class or the whole school;
• Mark attendance;
• Publish the latest school news;
• Draw up a schedule, curriculum, report for the Ministry of Education;
• Give homework for the whole class or separately for each student;
• Write a comment to the whole class or individually;
• Enter information about students and parents (addresses, phone numbers, places of work, etc.);
• Send a message to any parent or post a discussion in the general chat.

The main functions of the LC for students and parents

This module is called electronic diary. Separately made for the student and parents. It completely eliminates the possibility of hiding student information from parents. For example, absenteeism or bad grades. Your personal account will:

• View grades and comments from teachers;
• Find contact details of teachers;
• View the schedule and d / s, as well as find out the numbers of the classrooms where the lesson will take place;
• Study performance statistics in any subject for a quarter, month, year;
• Chat with the teacher;
• Find out school and class news;
• Connect the service of SMS informing about grades and attendance, the parent will know exact time when his child crossed the threshold of the school;
• Top up your account to pay for school meals.

Interface

The interface is designed in soothing white and blue colors. There is a bright stripe at the top of the page. On the left side, information about the user, his messages, as well as profile settings are displayed. At the top is a line with the main functions. Detailed information is displayed in the center of the page.

Registration in the Smile account

The management of the educational institution is fully involved in entering registration data into the system, so parents and children do not need to do anything in this regard.

Authorization in personal account

1. Check languages ​​and keyboard layout.
2. Try changing browser. If this does not help, then you need to update it and clear the cache.
3. Reboot the modem (router).
4. Contact the school management, you may have been given an incorrect username / password.

Mobile application of personal account Smile

There are three mobile applications that work on devices with Android OS higher than version 4.0:

• Schoolboy;
• Parent;
• Electronic journal (for teachers).

The main functions of the app Schoolboy

The following sections are available to students in the mobile application:

• Schedule of calls/lessons;
• Marks and homework;

The resources of regional operators are designed to serve customers within one or several territorially adjacent subjects of Russia. Most of these companies do not seek to extensively expand their network coverage, preferring internal development aimed at improving the stability and security of the connection. The expansion of regions of presence for regional providers is financially burdensome, so those few firms that have chosen the path of expansion face serious economic barriers.

Overcoming problems allows the support of large companies. good example effective cooperation aimed at extensive development, was the cooperation of the Moscow operator " Smile-Internet"and the American telecommunications giant" virgin group", presented in Russia by the company" Virgin Connect". The transition under the wing of a strong foreign partner allowed the provider to expand its coverage network to 500 cities and transfer service management to a single one for customers in all regions "Smile-Internet" personal account, the entrance to the open spaces of which facilitates the interaction of the operator and users.

User interface support is considered one of the main conditions for the competitiveness of providers in the Internet services market. The Virgin Connect company has introduced a number of significant improvements to the developed by Smile-Internet specialists, thanks to which the speed of processing requests has increased, the design has been updated and a whole block has appeared. additional features aimed at managing services:

• control of the subscriber account (write-offs, replenishment, temporary and financial blocking);
• transfer to a subscriber account Money for the next write-off or payment for additional services;
• change of tariff plans for the Internet, television (including the connection of paid packages), telephony, video surveillance;
• collection of Internet traffic consumption statistics with filtering by periods and connection time;
• use of promotions and discounts to connect new tariff plans or options;
• selection of additional options (antivirus, mail, traffic restrictions);
• control over the network of video surveillance (home, street);
• contacting the technical support service for expert advice;
• calling technical personnel for setting up, repairing equipment, networks.

A novelty of the personal account is a special offer to connect mobile communication"Virgin Connect", available exclusively to subscribers of the "Smile" provider.

Personal account login and registration

It helps users to enter the expanses of their personal account simple form authorization, including password and login. There are special requirements for the last element: for telephony, it must have the prefix "tel *", and for television - "iptv *". You cannot recover the password if it is lost on your own: you will need the help of hotline specialists.

Virgin Connect plans to introduce user registration in a personal account from 2019, therefore, in this moment create account You can only in the offices of "Smile". To register on the portal, you will need to go through the following procedure:

1. Visit the nearest operator's office (regardless of the place where the contract was concluded).
2. To report main agreement number and also provide the passport(other identification document).
3. To conclude Subscriber Service Agreement.
4. Log in to your personal account with the registration data received from employees.

Provider " Smile» in cooperation with the company « Virgin Connect» is actively expanding its network beyond the Moscow region. Flexible tariff system, a wide range of services profitable offer price lists allow you to attract new subscribers from more than 500 coverage cities. Optimized customer support in the form of a functional personal account gives users the ability to manage all the services provided without having to visit the provider's offices.

For several months now I have been eating this cactus called "Smile" and for some reason I am not up to the promised smiles. I joined only because there were not many other options. The Internet is lousy: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several breaks in a day, it can last 2 minutes and 15. Once there were no two days. They said that supposedly something had flooded there and the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 maximum in torrents, pings suck - 100-200 ms - everything lags in games. I've made support requests for this issue several times. Their man came a couple of times, changed the router, measured something lazily for the sake of appearance, said that he did not know what was the matter and left. At first they tried to hang noodles on me that something was wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. In support, they say that they supposedly need to change some equipment, they say, wait for the network to be upgraded and promise nothing more. In general, as soon as the opportunity arises, I immediately fade away from them, I don’t need such a quality for nothing.

I connected their TV, in principle, everything suits, the choice of channels is large, and the television itself does not fail. In which case, you can connect an additional package, I took an educational and a children's package.

Great provider!

On the whole, I like the Smile Internet provider, since I have been using its services for almost a year and there are no particular complaints. Before that, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.

With "Smile" there were no problems from the very beginning. The guys are working fast. They connected me to the Internet on the day of the appeal. I left a request for connection in the morning, and by the evening it was connected to me. They immediately tested it, and only after that I signed a contract for the provision of services.

Convenient personal account on the provider's website, several ways to pay for the Internet, there are bonuses for activity or loyalty. You can also improve or degrade your tariff plan in your personal account. Comfortable.

The internet itself is stable. I have a tariff up to 100 Mbps. It is clear that 100 Mbps is extremely rare. Most often late at night. Usually about 70 Mbps and that's enough for me.

Support is working fine. Not so long ago, the Internet did not work for a day, it turned out that there were problems with the cable. After the call, technicians came and fixed everything. They did not take money for this, they say that repairs are included in the price of the tariff. I was pleased with this level of service.

It's not always stable

Already a few months ago I connected myself to the Internet from the Smile provider. It works, but there are many downsides. Internet speed is not bad, but the connection is often interrupted, conversations with technical support can lead to nothing and you just have to wait. Fortunately, these problems are not critical for me, and I can stay without the Internet for some time, but it's still unpleasant! I would not recommend this provider to my friends, but I wish the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who understand nothing at all.

Poor quality service!

I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not from the very best side. Firstly, it is impossible to get through to technical support, you have to wait a long time for an answer from a specialist. And if you still call, it turns out that they cannot or do not want to solve your problem. Internet quality also leaves much to be desired. The declared speed simply does not match, which is why it is not comfortable to use the Internet from several devices. In general, I'm thinking about changing the Internet provider, as I would like to take more care of the client.

good internet

I chose this Internet provider for myself on the numerous recommendations of acquaintances and friends. Internet work is one hundred percent satisfied. The quality of the Internet connection is good, does not freeze, fast connection. Normal, reasonable price, pleases. If necessary, I call technical support, I will always help to solve any problem related to the Internet, polite and responsive! Satisfied.

A month ago we connected the Internet of this provider. I chose for a long time from all providers, but I came to the conclusion that "Smile" is more suitable for me in the price category.

There were no problems with the connection. I left a request on their website, on the same day they called me for confirmation, and two days later the masters arrived. Connecting and testing did not take long. The fact is that the Internet of this provider is in my housing complex already was, and this simplified the connection. The masters brought a contract for the provision of services. The first month for a new user is free, so there was no need to pay anything right away.

According to my Internet tariff, I have a speed of 200 Mbps. Movies download in HD quality in about 3-5 minutes, that is, the speed is good. But this speed is not always. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night, the speed is generally ideal.

The Internet has never lagged for a month of use, so I have no complaints in terms of the quality of services provided. Let's see how it goes, but I hope that there will be no problems. So far, I am satisfied with the choice in favor of this provider.

unprofessionalism

I use the Internet from the Smile company from the strength of the year 1.5 in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box broke down, or rather the remote control for it, in the department Maintenance I was told that they don’t have TV set-top boxes yet, but when they do, they will bring it. OK. I call after a certain interval, they answer me that they know, but they were sorted out. Or maybe not, sir? They offered me to buy this stupid prefix myself, but only pay for the setup. Second moment. During the holidays, I often turn off the Internet so that I do not get AP. They didn't have a shutdown feature. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival I will be recalculated. As a result, as it turned out, during my absence, the Internet was turned off for non-payment, when I called, it turned out that they could recalculate, unless the services were provided through the fault of the company. Why deceive. Complete lack of professionalism in my opinion.

Smile is not ADSL)))

Switched to Smile recently. Prior to that, I used the services of an ADSL provider, where there was no such high speed. There were few TV channels, I wanted to expand the review. I connected digital TV, now there are a lot of channels and TV does not disappear. My Wi-Fi router was included in the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. TV works well, I did not notice network failures either. There were no problems with interruptions, but they contacted support several times. The issue was resolved over time.

Completely satisfied.

I would say that this is just an excellent provider. I have been using the services of a smiley provider for several years. And I can say that they always strive to improve themselves in terms of quality and service. Their Internet is excellent and keeps its speed quite well, one hundred megabits are constant and work smartly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. Television is simply of excellent quality, though there are not many channels for me, but not slag, but all the interesting ones have something to watch. Adequate support.