Institute of Social Communications. Service - bachelor's degree (43.03.01) Brief description of the specialty

Description

Bachelors in this area are prepared for service, production, technological, organizational and managerial professional activities. Students are taught:

• conduct examination and diagnostics of service objects;
• choose the necessary methods and means for the service process;
• provide services to consumers, taking into account the social state policy;
• develop service process regulations in accordance with customer requests;
• be able to select materials, equipment and facilities;
• control the quality of service;
• implement and use information systems in the professional field;
• organize a contact zone for consumer services;
• plan the activities of an enterprise providing services to consumers;
• take part in building relationships with clients;
• evaluate non-production and production cost items for providing activities;
• develop elements for optimizing the provision of services;
• participate in research on customer preferences and needs;
• explore the psychological characteristics of consumers, taking into account national-regional and socio-demographic factors.

Whom to work

With a bachelor's degree, specialists work as administrators in shopping and entertainment complexes, restaurants, beauty salons and other establishments in the service sector. Graduates who are fluent in oratory can work as teachers in educational institutions. Some find their calling in the profession of a tour guide. Other bachelors get a job as an assistant secretary or manager. They can start their career growth from the position of a commercial agent. As the qualification and level of knowledge improve, the bachelor can apply for the post of head of a group of commercial agents.

Degree (qualification)– Bachelor

Program type: Academic undergraduate

Program profile: Service management in the entertainment industry

Types of professional activity: research, organizational and managerial, service.

Training period- 4 years.

Form of study– full-time

General characteristics of the direction of training

Currently, the service sector is one of the fastest growing sectors of the world economy. The main task of modern service is to study the needs of customers, since it is the customer who decides today what goods or services will be in demand in the market. The field of professional activity of bachelors in the direction of training 43.03.01 "Service" includes service processes that ensure the provision of services to the consumer in entertainment industry organizations.

Employment

Graduates will be able to work as administrators, consultants, specialists in working with commercial and corporate clients in any organizations in the service sector.

Direction 43.03.01 "Service" trains almost universal specialists who are equally well versed in both business and the psychology of relationships, which guarantees social mobility for the future specialist, makes it easy to comprehend the specifics of related specialties and professions. A graduate of direction 43.03.01 "Service" can hold the positions of an administrator, manager, consultant, referent, guide, customer service specialist in the following institutions:

• Shopping and entertainment centers,
• Cultural and leisure centers and clubs,
• Exhibition centers and art galleries,
• Fitness clubs;
• Beauty Salons,
• houses of culture,
• travel companies;
• Hotel complexes;
• commercial organizations,
• advertising and information agencies,
• Organization of after-sales and service maintenance.

Description of the main educational program

Students of this direction study in depth economic disciplines - marketing and management, the basics of entrepreneurial activity. Students also study disciplines aimed at developing organizational and managerial abilities, get acquainted with the basics of advertising and promotion of goods and services, learn to build client relationships, and diagnose service objects. As part of the psychological block, students study professional ethics and etiquette, service activities, and conflict resolution. Great importance is also attached to classical liberal education - the study of the foundations of history, philosophy, religion, psychology and sociology.

In addition to theoretical studies, students of direction 43.03.01 "Service" prepare presentations and term papers, conduct marketing and sociological research, go on excursions to cultural, leisure and tourist centers of our republic.

For this direction, a combination of traditional and innovative learning technologies is provided, including those that develop teamwork skills, interpersonal communication, decision-making, leadership qualities (conducting group discussions and projects, analyzing business situations, conducting role-playing games, trainings), teaching disciplines in the form of copyright courses on programs compiled on the basis of the results of research of scientific schools of the university. In the educational process, the use of seminars in an interactive mode is widely used.

Educational standards, curricula and programs of disciplines are posted on the official website of the university in the sections:

• Applicants m.udsu.ru/admissions
• Information about the educational organization - Educational programs i.udsu.ru/04-education/07-programs

Practice

In order to study modern relevant technologies in the service sector, students of the direction have the opportunity to practice in the following enterprises and organizations of the republic:

• Ministry of Physical Culture, Sports and Youth Policy of the Udmurt Republic;
• Center for Investment Development of the Udmurt Republic;
• Cultural and sports complex "Varaksinsky";
• Republican center of tourism and recreation of the Udmurt Republic;
• Republican House of Folk Art - House of Youth

Professional activities:

Bachelor in the field of study 43.03.01 "Service" is prepared to solve professional problems in accordance with the selected main and additional types of professional activity:

Research activities:

• Development of elements for optimizing service activities;
• Participation in consumer demand research;
• Monitoring needs;
• Participation in the research of the psychological characteristics of the consumer, taking into account national-regional and socio-demographic factors;
• Participation in the research and implementation of quality management methods, standardization and certification of products and services, the formation of client relationships;

Organizational and managerial activities:

• Participation in planning the activities of the service enterprise;
• Participation in the organization of the contact zone for customer service;
• Selection of optimal service processes that meet the needs of the consumer, organization of the process of providing consumer services. Including taking into account the social policy of the state, the development of client relations;
• Assessment of production and non-production costs to ensure the activities of service enterprises;

Service activity:

• Conducting an examination and (or) diagnostics of service objects;
• Selection of the necessary methods and means of the service process;
• Generalization of the required version of the service process, the choice of resources and means, taking into account the requirements of the consumer;
• Provision of services to the consumer, including taking into account the social policy of the state, development of client relations.

Opportunity to study under the accelerated bachelor's program:

Form of study– part-time;

Training period– 3.5 years;

Level of previous education– SPO and VPO;

Profile of previous education- irrelevant.

Opportunities to participate in regional, all-Russian and international events

Students of direction 43.03.01 "Service" take part in the Annual Scientific Student Conference and other scientific events held in our republic:

• All-Russian scientific conference "Regional tourism: experience, problems, prospects", Izhevsk;
• All-Russian scientific conference "Actual trends in social communications: history and modernity", Izhevsk;

Staffing of the educational process

The graduating department in the direction 43.03.01 "Service" is the Department of Culturology and Management in Culture. The faculty of the department is 5 people, including 1 doctor and 2 candidates of science. The teachers of the department conduct active scientific and methodological work, constantly improve their skills. The only Corresponding Member of the Russian Academy of Sciences in our republic, Doctor of Historical Sciences VV Napolskikh, who is a recognized world authority in the field of Finno-Ugric mythology and linguistics, works at the department.

Classroom and logistical support of the educational process

At present, the Institute of Social Communications has a material and technical base that provides for all types of training (lectures and practical classes) for students, provided for by the curriculum, including an audience with multimedia and audio equipment.

Each student is provided with individual unlimited access to the electronic library system containing editions of educational, educational and methodical and other literature on the main disciplines studied. The library fund is completed with printed and electronic editions of the main educational literature on the disciplines of the basic part of all cycles. The fund of additional literature contains official, reference-bibliographic and specialized periodicals.

In the educational process, students have the opportunity to use the resources of the Web-portal of the integrated information and analytical system.

Cooperation with scientific institutions

The Department of Culturology and Management in Culture cooperates in the scientific and educational sphere with the Udmurt Institute of Language and Literature of the Ural Branch of the Russian Academy of Sciences and the Udmurt branch of the Institute of Philosophy and Law of the Ural Branch of the Russian Academy of Sciences.

Contacts:

Telephone: (3412) 916–210, 916–035

Fax machine: (3412) 916–211

The address: 426034, Izhevsk, st. Universitetskaya, 1, building 4, office 517

Vkontakte page.

Most of the country's population works in the service and trade sectors. And certainly the entire sector of the economy is puzzled by the problems of identifying the needs of potential customers.

For organizations involved in the trade of various kinds of products or services, identifying the needs of the population is a priority.

What is it for? This is necessary to attract customers and, accordingly, increase sales.

Service is just the area that studies the needs of customers.

Specialty "Service" description: an educational institution involves "growing" a qualified specialist in this field from an ordinary student. Professional activity in the field of service implies a high intellectual level of employees and a wide range of knowledge in many areas.

Graduates of "Service" have different directions. The direction "Socio-cultural service", the specialty "Automobile service" or "Information service" - these are all branches of the same thing, but only highly specialized ones. In any case, graduates should be well versed in the field of economics, market relations and jurisprudence, which makes them multidisciplinary specialists.

Upon admission to a higher educational institution for the specialty "Service", the results of a unified state exam in mathematics, Russian language and social science will be required.

As a general rule, the minimum allowable score for each subject is an average of 45 points. However, each university sets its own limits on the passing score.

The number of budget and paid places is also completely different.

Specialty code “Service”

Since 2015, a new classification of specialties has been adopted, according to which the specialty "Service" received the code 43.03.01 (undergraduate) and 43.04.01 (master's).

The college provides an opportunity to get the specialty "Hotel Service Manager". Specialty code 42.02.11.

Specialty "Service" - the form and duration of training

In Russia, in the specialty "Service", certain terms of study are established.

As an additional education, the specialty "Service" can be studied remotely.

Admission options and terms must be viewed on the official websites of universities. They set their own procedure and conditions for enrollment in distance learning programs.

If a graduate of grade 11 enters a higher educational institution, then after graduating from a university, he will have a bachelor's degree. The term of study in this case will be 4 years.

At the same time, the holder of a bachelor's degree can also receive a master's degree. But this will take another 2 years.

A graduate of grade 11 after school has the right to enter a college for secondary vocational education and will study for 1 year and 10 months.

A Grade 9 graduate will be asked to study for 2 years and 10 months. All of these data are correct for full-time education.

You can also enroll in the specialty of service in absentia, both in the university and in the college. In this case, the training period will be increased by 1 year.

Multidisciplinary specialty “Service”

The service industry specialist is multifaceted. The versatility of the specialty "Service" is explained by a wide range of possible activities. A graduate of this specialty will be able to find himself in absolutely any area where there are customers and buyers. These can be hotel services, information systems, tourism, trade, banking or economic services.

"Service" has no boundaries, so some universities produce more highly specialized specialists. So, in many universities there are, for example, specialties

• "Hotel service",
• "Service and tourism",
• specialty "Information service",
• “House utilities service” specialty,
• “Technical service in the agro-industrial complex”,
• specialty "Production service",
• specialty “Service in air transport”,
• specialty "Restaurant service",
• “Vehicle service” specialty,
• “Service in trade” specialty.

What will be taught, the characteristic of the specialty “Service”

Students studying in this specialty study in depth marketing and management, market relations and economic disciplines. During the training, they are introduced to information systems, as employees in the service sector are required to understand the operation of software in the enterprise.

Students study disciplines aimed at developing organizational and managerial abilities. They must know the basics of advertising and promotion of services and goods in the economic sphere. Depending on the direction of study, for example, highly specialized disciplines will be introduced into the curriculum.

Thus, the specialty service in transport (43.01.06) is accompanied by subjects studying security technologies for different types of transport and relevant legal documents, risks and insurance in the field of transport and transportation, etc.

"Automotive service" specialty is designed to study all aspects of the automotive service, and this is legal support, and regulations, and much more.

At the same time, a separate role is given to the psychological sciences, since a specialist in the service sector must understand customers and identify the needs of the population for the successful operation of the company in which he will work in the future.

Practice in the specialty “Service”

Undergraduate practice involves working in organizations. Students are placed as interns in the company as assistant managers or administrators. Often, the place of industrial practice becomes a kind of start-up in the career of a future graduate.

A student after an internship in an organization can stay there to work. But this happens only if the leadership of this organization has noticed the merits of the student, his performance and excellent analytical skills. Industrial practice, if desired, can be done at the department as a laboratory assistant.

Specialty "Service" - Universities, colleges and technical schools

In almost every city there is a university where specialists in the field of service are trained. The leading universities of the country are the Russian State Institute of Tourism and Service, the Russian Academy of National Economy and Public Administration under the President of the Russian Federation and some other universities.

Universities with a specialization in service:

• Altai State Technical University I.I. Polzunova
• Altai Institute of Labor and Law (branch) of the Academy of Labor and Social Relations
• Armavir Socio-Psychological Institute
• Belgorod State National Research University
• Vladivostok State University of Economics and Service
• Volgograd State Agrarian University
• Volgograd State Socio-Pedagogical University
• Volgograd State Technical University (vehicle service, service in oil and gas complexes)
• Volga Polytechnic Institute of Volgograd State Technical University
• Voronezh State University of Engineering Technologies
• Vyatka State University for the Humanities
• Vyatka State University
• State Maritime University named after Admiral F.F. Ushakov
• Institute of Economics, Management and Law (Kazan)
• Kazan National Research Technological University
• Krasnodar Municipal Medical Institute of Higher Nursing Education
• Kuban State Technological University (available in absentia)
• Kuban State University
• Kuban Socio-Economic Institute
• Naberezhnye Chelny Branch of the Volga Region State Academy of Physical Culture, Sports and Tourism
• Volga Region State Academy of Physical Culture, Sports and Tourism
• Sochi State University

Specialty service in Moscow:

• Academy of Labor and Social Relations (Information service)
• Gzhel State University (in-person and remotely)
• State Social and Humanitarian University
• Institute of Public Administration, Law and Innovative Technologies
• Institute of Continuing Education
• Institute of Industry Management of the Russian Academy of National Economy and Public Administration under the President of the Russian Federation (Housing and Communal Infrastructure Service)
• Institute for Socio-Economic Forecasting and Modeling
• Institute of Economics and Culture
• Moscow Humanitarian and Technical Academy
• Moscow Aviation Institute (National Research University) (MAI) (Vehicle Service)
• Moscow Automobile and Highway State Technical University (Vehicle Service, on-site and remotely)
• Moscow State Engineering University (MAMI)
• Moscow State University of Design and Technology
• Moscow State University of Food Production
• Moscow State University of Communications (Transport Service)
• Moscow State University of Technology and Management K.G. Razumovsky (First Cossack University
• Moscow Humanitarian and Economic Institute (Real Estate Service)
• Moscow Institute of Public Administration and Law (Socio-cultural service)
• Moscow Institute of Linguistics
• Russian State University of Tourism and Service
• Russian New University
• Peoples' Friendship University of Russia

It is much easier to enter a college or technical school than a university, but you don’t have to choose from a large number of service areas. Colleges offer mainly the specialty of the SPO "Hotel Service". In Moscow, these are Tsaritsino College of Hotel Management No. 37, Small Business College No. 48 and many others.

Colleges of specialty service:

• Kursk College of Technology and Service;
• college of service Orenburg;
• Volgograd Technological College;
• Yekaterinburg Automobile and Road College;
• Krasnodar Trade and Economic College;
• Leningrad Socio-Pedagogical College;
• Nizhny Novgorod College of Small Business;
• Nizhny Tagil State Professional College. ON THE. Demidov;
• Novosibirsk College of Auto Service and Road Facilities;
• Novosibirsk College of Light Industry and Service;
• Omsk Motor Transport College;
• Rostov College of Metalworking and Car Service;
• Rostov College of Fashion Industry, Economics and Service;
• St. Petersburg Technical College;
• St. Petersburg Technical College of Management and Commerce;
• Tuapse Social and Pedagogical College;
• Ural College of Business, Management and Beauty Technology;
• Ural College of Motor Transport and Service;
• and etc.

Work in the specialty “Service”

Applicants who choose the service specialty, even at the selection stage, ask themselves the question: “Who should I work with?”

Since the specialty "Service" is universal, there are plenty of options for finding a job. You can start a career in any company somehow connected with service activities.

These can be fashion and design organizations, transport organizations, organizations in the hotel and restaurant business, or even beauty salons. Graduates start with the position of administrator or customer service manager.

Often they immediately become a personnel manager. And in the future, everything will depend only on the desire, experience, knowledge and ability to communicate with people.

You may be interested in:

Source: http://www.proprof.ru/stati/qualification/o-specialnostyah/specialnost-servis

43.03.01 -

In 2003, a new specialty was opened at the MAI at the Department of Technological Design and Quality Management, Faculty of Aviation Engineering "Service"(specialization "Car service").

Since 2011 MAI in the specialty "Service" switched to training system Bachelor Master.

The normative duration of training in full-time education is 4 years, in correspondence form - 5 years. Bachelor's degree.

The field of professional activity of the bachelor includes service processes that ensure the provision of services to the consumer in a system of agreed conditions and client relations.

The object of professional activity of a bachelor in service is:

consumers (individual or corporate clients), their needs;

Service processes

methods of diagnostics, modeling and development of tangible and intangible service objects;

tangible and intangible systems of service processes;

A bachelor in service should be ready to perform the following activities:

service;

· production and technological;

organizational and managerial;

research.

Upon completion of training and successful defense of the thesis, state diploma.

The state educational standard in the direction of training "Service" was approved by the Ministry of Education and Science of the Russian Federation on November 18, 2009.

The mandatory minimum content of the educational program of the bachelor in the direction of "Service" includes:

q Humanitarian, social and economic cycle

q Mathematical and natural science cycle

Basic part

· Mathematics

· Informatics

Ecology

Variable part

Theoretical mechanics

Electrical engineering

Fundamentals of hydraulics

q Professional cycle

Basic part

Servisology

service activities

Psychodiagnostics

· Psychological workshop

Professional ethics and etiquette

Information technology in service

Service management

Service Marketing

Fundamentals of entrepreneurial activity

Organization and planning of service enterprises

Metrology, standardization and certification

Life safety

Variable part

Total Quality Management

· Computer graphics

· Materials Science

Technology of structural materials

・Resistance of materials

· Machine parts

Fundamentals of heat engineering

operating materials

Examination and diagnostics of service objects and systems

· Computer-aided design system in service

Disciplines of the student's choice

Introduction to the specialty

o Fundamentals of service activity

Theory and device of the car

o Theory and design of the vessel

Vehicle maintenance and repair

o Maintenance and repair of boats and yachts

Automotive technology

o Shipbuilding technology

Automotive repair technology

o Ship repair technology

Organization of car service

o Organization of service of boats and yachts

· Monitoring the technical condition of vehicles

o Monitoring the technical condition of boats and yachts

Technological processes in a car service

o Technological processes in the service

Lecturers of the department "Technological design and quality management" with the participation of specialists from other departments of the MAI, aviation enterprises (MAPO them.

Dementiev), the automotive (NAMI, GAZ, AvtoVAZ) industry of Russia and the German company ZF Getribe GMBH - the world leader in the production of automatic transmissions, as well as a number of leading enterprises specializing in the maintenance and repair of small-tonnage fleet.

Industrial (technological) practice students take place in the scientific, educational and production centers of the Moscow Aviation Institute.

All full-time students are granted a deferment from conscription.

Training of students at the faculty of military training is carried out under the contract.

Training is provided on a paid basis.

Source: https://mai.ru/education/avia/104_spec430301/

How to Apply to College for a Hospitality Degree

» Vocational secondary » Hotel service

02/43/11. Qualification: manager

Hotel service in Moscow colleges after grade 9

We offer to get the desired specialty remotely! The specialty hotel service is one of the most promising. The hotel business is actively developing both in Russia and abroad. Do you want to make money on upcoming international events in Russia? Then forget the question of which college to enter, and apply to the college for the specialty Hotel Service.

The 3 most important professional skills that are taught in college in the direction of Hotel service:

• Receive, register and accommodate guests (necessary knowledge for a hotel administrator);
• Organize and supervise the work of maintenance and technical staff (without this knowledge, the hotel personnel manager simply cannot do);
• Create demand and stimulate sales in the tourism sector (the ability to determine what will be in trend, the responsibility of the tourism manager).

Where to go to work after college of hotel service?

What does a hotel manager do? The administrator is the head of the hotel staff, the main assistant to the head.

His responsibilities include monitoring the check-in and check-out of guests, calculation and communication with customers. The main thing for an administrator is to be stress resistant.

And all professional skills can be obtained at colleges in Moscow, having entered the hotel service after the 9th grade.

How much does a hotel manager earn? From 25 to 40 thousand rubles. Your salary will depend on the level of the hotel in which you get a job.

Hotels of 3-star level and above want to see administrators with professional education and work experience in their ranks. Do not torture yourself with the question of which college to go to and where to get experience.

Learn remotely and earn experience!

What does an HR manager do in a hotel? Remember the phrase: “cadres decide everything”? In the hotel, it is more relevant than ever. The image of the hotel depends on the accurate and timely work of the staff.

The hotel personnel manager is engaged in the selection of employees, draws up work schedules, and resolves conflict situations with clients.

Future HR managers should put more emphasis on the study of disciplines related to office work in the college of hotel service.

How much does a hotel HR manager make? From 20 to 50 thousand rubles. Specialty Hotel service assumes that in order to obtain the desired position, you must have work experience. Therefore, the main answer to the question: “which college to go to?” Should be: “the one that gives more experience!”. The distance college is ideal in this matter.

What does a travel manager do? Finding a job as a travel agency manager will be easier. Simply because they require much more.

The manager of a travel company is engaged in the selection of tours for clients, paperwork for traveling abroad, and consulting tourists on a wide variety of issues.

You can safely try your hand at this work already during your studies, the main thing is to choose a college in Moscow after the 9th grade with a convenient distance learning schedule.

How much does a travel agency manager earn? From 20 to 70 thousand rubles. The manager of a travel company forms his own salary, because in addition to a fixed salary, he receives a percentage of the sold tours. Your salary will depend on your knowledge and skills. Choose a college of hotel service with a high level of knowledge!

What we watched together with the college of hotel service:

Secondary vocational education from 12,500 rubles/sem. 3 years 6 months - 4 years 6 months State accreditation

Admission after 9th and 11th grade

Secondary vocational education - 14,000 rubles / sem. 2 years 10 months. – 3 years 10 months State accreditation

Admission after 9th and 11th grade

Secondary vocational education - from 10,000 rubles / sem. 2 years 10 months. – 3 years 10 months State accreditation

Admission after 9th and 11th grade

Secondary vocational education from 10,400 rubles/sem.2y. 10 months - 3 years, 10 months State accreditation

Admission after 9th and 11th grade

Bachelor's degree 17,000 rubles/semester

Admission after: 11th grade, college, college, university

Bachelor's degree 15,000 rubles / semester

Admission after: 11th grade, college, college, university

Bachelor's degree 15,000 rubles / semester

Admission after: 11th grade, college, college, university

Bachelor's degree from 13,000 rubles / semester

Admission after: 11th grade, college, college, university

The level of education

Higher - Bachelor's degree

Entrance tests / USE

1. Mathematics (profile);
2. Russian language;
3. Social studies

Full-time

Duration: 4 years
Budget places: 25
Special seating quota: 3
Target quota of places: —
Extrabudgetary places: 5
Price: RUB 83,000 in year

Extramural

Duration: 5 years
Extrabudgetary places: 25
Price: 25 000 rub. in year

Admission deadlines

Full-time budget form:
June 20 — July 25 (13.07 based on free software)
Full-time non-budgetary form:
June 20 — August 28 (August 22 based on SPO)
Correspondence non-budgetary form:
June 20 — September 19 (4.09 based on free software)

Institute of Transport, Service and Tourism (Vorotinets) Program description
The program is aimed at training specialists in the field of managing a hotel complex and other accommodation facilities, a catering company, and an excursion organization. Bachelors who successfully completed the program in the direction of "Service" are in demand in socio-cultural, cultural and entertainment, leisure centers, tourist complexes, private leisure companies, sanatorium and recreational complexes. The qualification of a bachelor of service (profile "Social and cultural service") makes it possible to work in cultural and leisure activities, museum and excursion business, EVENT management, tourist animation, organization of corporate events, as well as in tourism and the hospitality industry. Sociocultural service is a large segment of services aimed at meeting the needs associated with the social, cultural and spiritual needs of people.

Professional disciplines
Organization and planning of service enterprises;
Fundamentals of entrepreneurial activity;
Hotel service technology;
Business planning in socio-cultural activities;
Animation activities in the socio-cultural service;
Organization of customer service of catering organizations;
Professional ethics and etiquette;
Service activity;
Psychology;
Psychodiagnostics;
Information technology in the service;
Service management;
Marketing in the service;
Speech communication in the service sector;
Sociology;
Technologies and methods of health service;
Museum studies and organization of excursion activities.

Practice bases
Cruise company "Vodokhod" LLC;
Cruise company LLC "Gama";
LLC "Dom Rybaka";
Recreation center "Volga";
MBU DOOTs "Volzhsky Bereg";
LLC "Wicket M7";
LLC Hotel "Volna"

Positions held
team leader;
Educator-animator;
Account Manager;
Waiters, administrators, bartenders;
Office Manager;
Teacher of additional education;
Head of the department for educational work;
Director of the Children's Health Center;
Head of the laboratory of recreational tourism;
Teacher of disciplines in the enlarged group of specialties "Service and Tourism" at the technical school

Interesting Facts
Gafurov A. - Team-leader "Avani Deira Dubai Hotel", Dubai, UAE;
Fedorova N. - Specialist in the Department of Culture and Tourism of the Department of Culture and Tourism of the ATU of Gagauzia, Moldova