What is the temperature of warm water. DHW temperature: SanPiN requirements and standards

According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the temperature norm hot water in apartment building from the tap is laid in the range of 60°C-75°C, regardless of the heating system. Decree (No. 354-PP RF) allows deviation:

• at night - within 5°C (0.00-5.00),
• during the day - within 3°C (5.00-00.00).

The temperature of the water in the batteries determines the temperature norm for the premises, which is -18 ° C for the living room, kitchen and separate toilet, corner room– 20°С, bathroom – 25°С. In the daytime, downward deviation in the residential premises is not allowed, at night - within 3 ° C, and upward - is limited to 4 ° С. At the same time, if temperature regime is not complied with, the consumer has the right to expect a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of legally stipulated requirements.
Legal Requirements

The lower temperature limit for hot water supply, according to SanPiN, is due to:

• prevention of infection with viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
• minimizing the content of chloroform,
• prevention of skin diseases and pathological changes in the subcutaneous tissue.

If the temperature deviates more than the allowable limit, for every 3°C the amount of payment during the period of violations is reduced every hour by 0.1%. This time is calculated by the amount of time during the billing period. If temperature measurements show a value below 40°С, payment for hot water is made at cold water tariffs.

A possible break in DHW, after which the fee for each hour will be reduced by 0.15%, is:

• per month - 8 hours in total,
• at the same time - 4 hours,
• on a dead end highway in case of an accident - 24 hours.

For heating, for each hour of deviation from the norm and exceeding the allowable break, the payment is reduced by 0.15%, and the allowable break itself is:

• per month - 24 hours in total,
• at a time - depending on the temperature of residential premises: 4 hours (8-10°C), 8 hours (10-12°C) and 16 hours (from +12°C).

Detection of violation of the established temperature regime

To correctly determine compliance with the regulatory parameters at the point of draw-off (for example, from a tap), the cooled water is drained from the pipeline for 3 minutes (no more). It is assumed that the control measurement is made into a glass, where a thermometer with a scale of at least 100 ° C is then lowered. The presence of water-saving devices similar to modernized aerators (http://water-save.com/) does not affect the quality of the measurement.

Heating quality control is carried out:

• in the largest living room,
• at a height of a meter and at a distance of half a meter from the battery,
• in the center of planes that are half a meter away from the outer wall, and in the center of the room.

Owner's rights in case of deviation from the temperature range

For multi-apartment and residential buildings, the Rules governing the provision of public services in paragraph 31 determine that the maintenance company must carry out maintenance of engineering systems and recalculation for improper or untimely provision of services. That is, in the event of a violation of the temperature regime, the owners do not have to pay for the elimination of the causes of this violation.

If the state of heating or hot water differs from that in apartments in residential buildings beyond the agreed tolerances and represents a systemic problem, the consumer can:

1. Notify the service organization about the problem and find out about its causes. At the same time, it is advisable to record the appeal and the data of the executor receiving the information.
2. In the absence of measures taken, apply to government agencies in order to initiate an audit (according to Article 33 of the Constitution of the Russian Federation). For violations of utility standards, a fine is provided (Article 7.23 of the Code of Administrative Offenses).
3. Fix the deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens' appeals. (In the case of sending an appeal by mail, you must add the forwarding time). Lack of an answer threatens the official with a fine (Article 5.59 of the Code of Administrative Offenses). The terms for eliminating violations are not the same for different houses, however, on average, they are 45 days.
4. Increase the flow of similar requests to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
5. Contact the prosecutor's office if there are no actions aimed at correcting the situation on the part of authorized persons.

If the correction process is launched, then a commission (an employee of the REU and a representative of the heating network) should come to the consumer after the appeal to confirm the fact-reason for the appeal and draw up an appropriate act. After the problems are fixed, another act is drawn up confirming this.

Many users face the problem that the hot water that should come out of the faucet is not as expected and is barely warm. In such a situation, it is necessary to protect your interests and write a complaint.
What are the requirements for hot water, what temperature will be optimal, as well as how to write a claim for a poor-quality service, we will tell further.

Hot water temperature standards in an apartment building

The current standards establish that the temperature of the water in the room, which is supplied to the dwellings of Russians living in apartment buildings, must be at least 60 C.

In this case, the legislator sets a limit. So, the standard is valid for those citizens whose homes are connected to a centralized hot water supply system (DHW). Permissible deviations from the minimum norm are also determined by law. They depend on the time of day.

So, in the period from 00-00 to 05-00 it is assumed that the water temperature in the apartment can be 5 C lower, while in the remaining time the deviation should not exceed 3 C.

Therefore, based on the actual rules, during the daytime the temperature of hot water can be 57 C, and at night - at least 55 degrees.

Norm 2019 SNIP and GOST

Speaking about hot water supply in a private house (apartment), the first thing that comes to mind is the current regulations relating to this topic. The fundamental one is SNiP 2.04.01-85. In 2013, the Ministry of Regional Development determined adjustments to this standard, which were included in its composition under the name SP 30.13330.2012.

Note that the designated act is expanded, has sanitary installations, and affects not only the issues of hot water supply, but also the internal water supply and sewer systems used for apartment buildings. Rusty and poor-quality water is also mentioned here.

This standard determines that, regarding the permissible temperature of hot water supply, it is necessary to focus on the provisions of GOST 2874-82. Here are the following rules:

• in centralized hot water systems connected to open heating systems at the point of intake, the optimum water temperature does not fall below 60 ° C;
• for centralized hot water supply connected to closed heat supply systems, the minimum rate is 50 C;
• the maximum value of the water heating temperature for all heat supply systems is 75 C.

Norm 2019 SanPin

One of the key legislative acts that establishes the rules for hot water supply is the current SanPin 2.1.2496-09. The standard was approved by the Decree of the Chief Sanitary Doctor of Russia No. 20 of 04/07/2009. It has deep links with other regulations.

The specified regulatory framework defines the maximum and minimum limits for the permissible water temperature in an apartment building. So, the maximum value is 75 C, and the minimum is 60 C. At the same time, the legislator establishes some permissible deviation rates, which, depending on the time of day, are 3-5 degrees.

At the entrance to the house, the temperature of the supplied water, respectively, may be slightly higher. This is logical, because in the pipeline networks of the house it can cool down!

Measuring the temperature of hot water in an apartment: rules

If the user intends to check the quality of the hot water service provided, he can measure the water temperature. Based on the data received, a citizen has the right to file a claim with the service provider if the temperature does not comply with applicable standards.

There are certain rules for measuring the temperature of hot water. Consumers need to take mandatory actions. The order will be as follows:

• the tap is opened and left for 5 minutes. This is necessary in order for the water to glass, otherwise the indicator will be too high;
• you should take a container into which water is poured. The mouth of the container must be wide so that the measuring device fits there;
• the temperature is measured, the container is placed under the flow of water so that excess water constantly drains from the glass;
• a measuring device is installed in the center of the tank, fixing the temperature regime;
• the results obtained should be recorded and compared with current regulatory recommendations.

Why is the temperature below normal

Hot water problems often affect consumers. Many users do not know how to protect their interests in such a situation, and continue to pay at the established rates of management companies.

If we talk about the causes of the problem, they can be divided into several categories:

1. Circumstances that have a legal explanation. The law allows lowering the temperature of hot water in taps if new heating systems are being tested, or suppliers are introducing new requirements for the technical equipment of the plumbing system. When introducing new equipment, the state will not impose sanctions against violators.
2. Repair operations. Hot water systems periodically need to be repaired and reconstructed, which may cause problems with water supply. If this happens, the temperature of the warm water may drop, or the water may disappear altogether. However, the management company must inform consumers about this in advance.
3. Deception and fraud against consumers. The management or resource supply company deliberately lowers the temperature of the water, providing a service of inadequate quality, in an effort to reduce the cost of heating it. Thus, they violate existing laws, and will be held accountable.

What to do if the temperature of hot water in the apartment is below normal, where to go?

If the water temperature does not meet the established standards, if it is not hot enough, the consumer can apply for a recalculation. In this situation, you need to pay attention to the Decree of the Government of the Russian Federation No. 354 of 05/06/2011. Here, further actions of a dissatisfied consumer are prescribed.

So, according to the document, the user will have to act as follows:

1. If the consumer finds that the temperature of the water in his tap does not meet the requirements and has significant deviations, he must notify the representatives of the supplier company and the management company about the problem. The notice may be either oral or written.
2. The dispatcher receiving the appeal records the fact of dissatisfaction. Note that he is obliged to do several actions, in particular, introduce himself, name his position. The appeal is recorded, after which the user is informed of the number of his complaint.
3. The consumer must clearly state the essence of the complaint to the dispatcher (lack of water in the pipes, low temperature, etc.), indicate his personal data, and indicate the contacts by which he can be contacted to clarify the situation.
4. If the dispatcher is aware of the existing problems, he will give preliminary justifications. If he does not have exact information, the employee will inform the applicant about the upcoming measurement procedure, which is agreed with the consumer.
5. Based on the results of verification operations (measurements take place in the presence of the consumer), an act is drawn up in 2 copies. One of them is transferred to the applicant, and the second remains with the company accepting the appeal. If the measurement results do not meet the requirements of the consumer, he has the right to insist on measurements by independent experts.

Who is responsible for hot water in the apartment

The current principles, affecting the problems of water temperature mismatch in hot water supply in residential buildings, establish that management companies and homeowners associations, which are the actual subscribers and recipients of the hot water service, will be responsible in this situation. The area of ​​responsibility also includes direct service providers - resource supply organizations.

If there are any claims to the quality of the supplied hot water in the water supply, the dissatisfied consumer has the right to file a claim with the representatives of the management company, or directly with the supplier.

How to write a complaint

The legislator establishes a number of mandatory requirements that must be taken into account when filing a complaint by a dissatisfied consumer in the housing and communal services segment. So, if a citizen is not satisfied with the quality of the DHW service, and believes that the water temperature is low and does not meet the standards, he will have to pay attention to such points:

• the application can be written by hand or typed on a computer;
• in the upper left corner, it is necessary to indicate the current data of the applicant, including full name, address of residence and contact information for communication;
• you must indicate the name of the organization to which the complaint is directed and which is caught in non-compliance with applicable requirements. If the user knows the official who deals with this type of problem, it will be necessary to indicate that the complaint is addressed to a specific specialist (for example, the city of Moscow, Ivanov I.I., the main specialist in housing and communal services of the company “Your everything”);
• in the main part of the appeal, you need to indicate the reasons that prompted you to file a claim (unproven hot water supply services), report on the essence of the problem and attempts to solve it. The consumer must indicate when and where he applied with a request to pay attention to the problem, and what answer was given to him by representatives of the management company or the resource supply structure. It is advisable to make references to the actual standards;
• after writing the main part of the claim, all attached documents must be indicated, including the results of measurements made by independent experts or employees of the Criminal Code, witness statements, information that determines the epidemiological threshold of water safety, etc.;
• the date of writing the complaint is indicated, and the applicant leaves a personal signature with a transcript.

The application receives a personal code by which the user can track its further progress

Application for recalculation of payment for hot water of inadequate quality

The application for recalculation has the form established by law, you can study the current sample of the document and download it,. ⇐

Recalculation for hot water deviation from the norm, degrees, formula

If the consumer has up-to-date information regarding the actual water temperature standards, he has the right to file a claim with the public utilities in an effort to protect his interests.

Note that the legislator establishes a number of penalties for violators.
According to the provisions of Article 7.23 of Federal Law-195, officials will be punished with a fine of 500-1000 rubles, legal entities - 5-10 thousand rubles. More severe penalties are planned for the future.

Recalculation is made according to a specific formula. Thus, the legislator established that for the period when hot water did not reach the optimum temperature, the consumer would pay at the rate typical for cold water (recalculation method). In this case, the formula sets the recalculation is made taking into account 0.1% for every 3 degrees of deviation from the norm.

Recalculation example

To analyze the situation, we give an example of the following type. The temperature of hot water is 53 degrees (DHW system is open) and this value was observed during the calendar month. Therefore, for this period, payment should have been calculated at the rate for cold water. The consumer spent 3 cubic meters of hot water at a rate of 100 rubles per cubic meter. At the same time, the tariff for cold water is 30 rubles per cubic meter. Consequently, instead of the prescribed 30*3=90 rubles, the amount of the fee was 100*3=300 rubles. He is obliged to return 300-90=210 rubles.

Before we talk about the norms of hot water supply, let's touch on the issue of the system as such. There are two main types of hot water consumption, namely:

• communal and domestic,
• production, which has a variety of purposes.

To the first includes: bathing, washing, cooking and washing dishes, drinking, laundry, cleaning rooms and swimming pools.

To the second include: washing apparatus and machines, all kinds of technological processes.

Drinking water of exclusively potable quality should be supplied to consumers for water intake. At the point of draw-off, the following requirements are imposed on hot water supply, which are primarily aimed at the temperature regime.

First, from the heating network of the central hot water supply, which has a water intake, water must flow with a temperature not lower than 60 degrees Celsius.

Second - if the water in the central hot water supply system is heated using a water heater, then its temperature should be at least 50 degrees Celsius.

Thirdly, local hot water systems must produce hot water, the temperature of which must be above 60 degrees Celsius.

Fourth - the temperature of the water that rises to the mixers of showers and washbasins of general education schools, orphanages, preschool institutions, some medical and preventive institutions and social security institutions no higher than 37 degrees Celsius.

And fifth - the temperature of the water in any case should not exceed 75 degrees. If there is a need to increase it, then this process is carried out through local heating systems.

These requirements for hot water supply are regulated by Sanpin hot water supply.

As for the consumption rates of hot water, they are also spelled out in Sanpin hot water supply, and are per person 85 to 100 liters per day. Sanitary norms for hot water supply also indicate other figures that are provided for various situations.

In addition, GOST hot water supply prescribes the necessary requirements that apply to the quality of hot water, both drinking and industrial purposes. Also, sanitary norms for hot water supply provide for the rules for draining hot water into the sewer.

As for the design of such systems, information on this topic is presented in detail in GOST hot water supply.

The temperature of hot water in the tap according to the standard in 2019 is regulated by SNiP (building codes and regulations) N II-34-76 and SanPiN 2.1.4.2496-09. These documents determine the quality of water supplied to residential buildings for household and drinking needs.

Poor quality of tap water

In addition to temperature, hot water must meet parameters such as purity and pressure. What is the use of hot water if it runs in a thin stream or is dirty? Increased pressure is also not a reason for joy: it entails the breakdown of couplings, valves and other elements of the water supply system.

For hot water, pressure limits are set from 0.3 to 4.5 atmospheres. Going beyond these boundaries is a direct reason for applying to the Criminal Code for recalculation.

Impurities in the aquatic environment can be both organic and inorganic origin: rust, getting into the earth system, rotting wood, etc. If such cases are frequent and prolonged, it is necessary to file a complaint with the water utility with a request to inspect the treatment systems, which should be carried out jointly with the housing office.

How to file a complaint?

Hot water is an integral part of human comfort, just like electricity, gas and heating.

Often, citizens are faced with a situation where hot water can only be called because it flows from a hot tap. Naturally, such cases do not please anyone.

Therefore, you should figure out what to do in such situations, because the temperature of hot water in the tap according to the SNIP standard in 2019 is strictly established. The 2019 standard remains unchanged compared to the previous ones.

In accordance with sanitary rules and regulations under the legislation of the Russian Federation, the allowable limits of hot water should be from 60 to 75 degrees. It is these values ​​that you need to focus on.

All citizens have the right to use hot water and complain when faced with a violation of SanPiN. Because if the water flows very cold, then a person not only loses amenities, but also endangers his own health.

The temperature regime of hot water, which is supplied to the water supply systems of an apartment building, is established by the Sanitary and Epidemiological Service, SNIPAs and GOSTs.

In accordance with the above acts, the hot water standards are as follows:

1. Not less than 60 degrees for an open heating system.
2. At least 50 degrees in a closed heating system.
3. Not higher than 75 degrees, regardless of the system.

This is exactly what hot water should be in a tap according to GOST. The lower threshold of the norm is set in such a range to protect water from pathogenic bacteria.

If the water temperature exceeds 75 degrees, then this can cause a failure of the plastic water supply system, which is installed in every modern house. But these standards do not depend on the type of water supply system.

It is worth noting that in the legislation, which is also valid in 2019, you can find permissible deviations from the norm.

They should be no more than:

• three degrees in the daytime;
• five degrees at night.

If the deviations are greater than the specified values, then consumers have every right to demand a reduction in fees. If hot water is at low temperature or does not reach 40 degrees, its cost should be calculated as for cold water supply.

If the water temperature is too low, this can cause contamination of the liquid by infectious agents and bacteria. At the set minimum temperature threshold, harmful bacteria are doomed to death.

Very hot water can cause skin burns.. Even at a temperature of 55 degrees there is a risk of burns. Therefore, citizens who are connected to an open water supply system are advised to mix hot water with cold water.

Exceeding the temperature threshold will damage plastic water systems. We will have to make repairs, and who should pay for it is a big question.

In addition, all the time while the citizen will find out the reason, and he will have to sit without water to look for the culprit in this incident.

If the water temperature drops to 59 degrees or rises to 76 degrees in an open water supply system, this is considered a violation of the rules for the provision of utilities. But minor deviations from the norm are provided for by the rules.

A complete suspension of hot water is possible in two cases:

1. If an accident occurs at the pumping station or supply line.
2. Planned or preventive work is being carried out.

In the second case, you can deprive the water supply of no more than 4 hours.

A resident of an apartment building must understand that if the water temperature at the time of intake is less than 40 degrees, then payment for its consumption must be made as for cold water.

In order to recalculate at such tariffs, it is necessary to take measurements of the water temperature.

If the hot water is low temperature, first of all, you need to contact the dispatch service of the management company or housing and communal services. You must submit an application for a water temperature below the required one.

The application must be recorded in writing, indicating the number of the application, the time of its acceptance and the name of the dispatcher.

It may turn out that the drop in the temperature regime of the water occurred as a result of a technical malfunction of the pipeline or for some other reason. In such a case, the dispatcher must notify the emergency mode and troubleshooting lines.

In a situation where the water temperature is lowered for unknown reasons, it is necessary to agree on the day and time of the measurements. After the implementation of this procedure, an act is drawn up.

The number of copies should be the same as the number of participants in the procedure. According to the results of measurements, there is or is not a recalculation of the payment for hot water according to the billing of cold water.

If the temperature regime of the water in the tap is violated regularly, the consumer has the right to contact the utility with a complaint. It will certainly be considered, but it is important to draw up a document correctly and argue the problem as clearly as possible.

Main points of complaint:

This document can be issued both in printed form and written by hand in two copies. One copy remains with the consumer, and the second is transferred to the management company.

During a personal visit, you can be required to register a complaint in your own presence and put the incoming number on your copy.

By law, a complaint from a consumer must be considered within 30 days from the date of its filing.. Sometimes management companies respond to a written request faster.

If several consumers are dissatisfied with the quality of water, then the speed of consideration and resolution of the problem will be influenced by a collective complaint.

In the event that the management company does not respond and take measures to solve the problem, you should contact the state supervision structures - Rospotrebnadzor and the prosecutor's office.

In order for the appeal to the management company with a complaint about the non-compliance of the water temperature with the norms to give a result, you need to have evidence.

Therefore, a citizen who considers himself injured due to violations of the SanPiN order and wants to defend his rights must know the rules for measuring the temperature of hot water in an apartment. This is a simple procedure that does not require much time.

The temperature of hot water in the tap is measured with a thermometer with a scale of 100 degrees. A person must prepare this device in advance and strictly adhere to the algorithm of actions that lead to accurate results:

For a period of time when hot water supply did not meet the norm, the consumer has the right to demand a recalculation.

This will again require an act drawn up by representatives of the management company and signed by two parties. You should go to the company with him and write a statement.

The application must indicate the period for which the recalculation of the fee is required. In this case, the date of drawing up the act will be the beginning of the period, and the date of the final check, if the cause is found and corrected, will be the end.

If the hot water temperature does not comply with SanPiN standards, then the billing department reduces the utility bill for hot water in the specified period:

1. By 0.1%, when the indicators are below the norm by more than three degrees during the day.
2. If the temperature from the hot water faucet is below 40 degrees, the fee must be charged at the same rate as for cold water.

Thus, the temperature of hot water in the tap according to the SNIP standard in 2019 is at least 60 degrees Celsius - if the system is open, and at least 50 degrees Celsius - in a closed system.

Hot water should not be higher than 75 degrees, this limit does not depend on the water supply system.

In the case when the temperature of hot water is lowered for unknown reasons, you need to contact the management company and agree on the day and hour of the measurements. Based on the measurements taken, the payment for hot water is recalculated according to the tariffs for cold water.