home

Wi-Fi internet is slow. What to do? Beltelecom subscribers complain about low speed in the evenings

Recently, several Minsk residents have contacted the TUT.BY editorial office, complaining about the extremely low speed of the Internet in the evenings. According to their information, with the declared 50 Mbps, the SpeedTest counter shows 1-2-4 megabits. This greatly complicates even ordinary surfing, not to mention the comfortable viewing of online video.

"Playing games is just impossible"

Here is what a reader Denis sent us:

- I live in a new building in the Uruchcha region. When I decided to connect the network, it turned out that Beltelecom has a monopoly on connecting the Internet in our house. The promises in the ad were tempting: 50/25 Mbps speed for 23 rubles per month.

It should be noted that for the entire time of use, it was possible to see the coveted 50 Mbps only once - at 4 o'clock in the morning, the rest of the time the speed fluctuated between 0.5-20 Mbps.

Screenshot sent by Denis

Playing online games over Wi-Fi is simply not possible. World of Tanks freezes a lot, at some point the signal disappears and when it reappears, the car is already hit or sinking somewhere in the river. The same mobile Internet from MTS, when connecting the phone to a laptop, worked much more stable.

Watching movies online is not always possible - in the evening from 18.00 to 21.00 it is better to turn on 480 pixels, 720p stops all the time. Moreover, I have a studio apartment with open space and the modem is in direct line of sight.

“My personal best is 20 minutes of pressing the F5 key”

Reader Anna rents an apartment in a new building, but in a completely different area - Grushevka. She does not play games, but she has similar problems:

- My home Beltelecom Internet works properly, but sometimes the normal connection seems to be cut off. It usually happens in the evenings when I'm watching a movie or trying to work from home.

Sometimes nothing is loaded at all, and sometimes sites are loaded, and "heavy" traffic like video is not pulled up. I usually get impatient, so I sit and refresh the page until it loads. My personal best is 20 minutes of pressing the F5 key. After the plug passes and the Internet "flies" further.

As a result, I had to stop using such Internet, now I use mobile Internet.

"The picture on TV is just sadness"

Another reader from Minsk - Olga emotionally spoke out, including on your Facebook.

We clarified, and it turned out that she had a similar problem. The girl bought an apartment in a high-rise building at st. Nikolay Mikhailasheva, 1. In the house (as in previous new buildings) there is only Beltelecom.

When connecting, the master suggested that she choose the Yasna 50 Smart tariff, promising Internet at speeds up to 50 Mbps and “wireless TV”:

“However, it’s impossible to watch TV without a wire,” the girl said. - And technical support recommends pulling a wire to the TV at this tariff. Wi-Fi on the phone is so-so, not stable, but there. But the picture on TV is just sadness.

“The speed of Internet access via Wi-Fi depends on factors that the operator cannot influence”

We turned to Beltelecom for the provider to comment on the situation and advise subscribers on what to do in such cases.

Here is what the operator said on the method of assessing the speed:

- The Internet access speed can be assessed by the subscriber independently using the network resource test.byfly.by or by calling a Beltelecom specialist.

In both cases, the speed check is carried out cable connection only when connecting a personal computer, laptop to the RUE Beltelecom modem, since the speed of Internet access via Wi-Fi depends on a number of factors that the telecom operator cannot influence.

In addition, the operator recalled the features of the propagation of a wireless signal:

— Significant impact on signal propagation (Internet access speed) over Wi-Fi has the location of the modem in the apartment, the thickness and material of the walls.

When several devices are connected to the modem via Wi-Fi, the total speed will be distributed between them, taking into account the actions performed by users and the priorities they have set (watching videos, surfing the Internet, downloading various programs and files, online games). Also on the speed of information transfer using Wi-Fi technology affected by radio interference. DECT telephones, microwave ovens, etc. may have an impact.

Beltelecom also said that they checked the situation in Olga's apartment.

- A company specialist was sent to the subscriber, who checked the connection speed. The measurements carried out showed that the speed of Internet access in the subscriber's apartment corresponds to the tariff plan.

We have already talked in detail with experts about how you can speed up home Wi-Fi (required). As a squeeze, a few simple tips:

be sure to connect the TV (and preferably a computer) to the modem "by wire". This is the most reliable way to avoid signal degradation/loss.
if possible, replace the "basic" carrier modem with a more powerful and advanced model with 5 GHz Wi-Fi support. They are not so expensive, but they will save your nerves when surfing the Web.
install the modem closer to the places of use, do not hide it in cabinets and other similar places. On the balcony, of course, it does not spoil the view, but in this case you are unlikely to get stable Wi-Fi throughout the apartment.

In this review, I will not describe such aspects as "low speed", "errors", this has long been known to everyone. I will write about how technical support will solve your problem and, of course, will not solve it.

In no case has the support been up to the task. They speak exclusively by memorized phrases, which sometimes have nothing to do with the question asked. I also note that all the problems that I encountered were on the side of the provider, not the client.

They turned to them far more than once, there was even a case when a person on the wire asked "is the computer plugged in?", "maybe it's not turned on, come and check", "maybe your modem is turned off?", "or maybe you haven't connected to the Internet?"... That is, the person gave out completely absurd phrases, just like in memes! I used to think that these expressions can only be found in jokes or on the Internet, unfortunately this joke turned out to be more than real. They don’t want to do anything, they don’t know anything, and for excuses they say standard memorized expressions.

The last case of contacting technical support caused a shock. There was no problem as such. At night, the money on the Internet ran out, and he was needed for work. Without the Internet, Internet banking does not work; therefore, it is unrealistic to pay for services with a card. It was decided to take the promised payment on the Beltelecom website, which works without paying for the Internet.

There is an old and a new version on the Beltelecom website at the entrance to the user's account. The old version of the cabinet does not provide the required service. The new version did not work at that moment, since technical work was carried out in this section of the site and it was indicated that you should visit later. I was interested in the question of the promised payment, since the necessary section of the site was not working, and also to find out when the technical work was over, whether it was worth waiting or making the payment in the morning.

I called tech support and explained the situation. It's funny to hear the phrase at 2 o'clock in the morning "Good morning" from the worker, apparently he just woke up. They asked for a contract number. The number of the contract was dictated four times, but the so-called "specialist" replied that such a thing does not exist! Further, for incomprehensible purposes, the "specialist" asked how many digits the password consists of ... Interestingly, from the fact that he finds out the number of password characters, the technical work on the site will stop or the Internet will pay for itself?

Then the most interesting began. This individual asked in which connector I have a network cable connected. Apparently he decided that this information affects the technical work on the site and they will be faster. Naturally, he did not receive an answer, since this has nothing to do with the issue of payment and technical work on one section of the site (not on all, only on one). He was also told that there was no access to the modem, it was filled with furniture and I physically could not see which connector the network cable was connected to. It was especially funny to hear "hire a wizard who will look into which connector the cable is connected" . It's funny, in his opinion, I had to somehow call the master at 2 o'clock in the morning, so that he would move the furniture to me and look into which connector the cable was connected and this would help the technical work on the site? The nonsense from the lips of this "specialist" did not end there.

I also note that the error number was not important to him, since I asked a question "Can you tell me the error number?" to which he replied "the error number is not needed, which connector is the cable connected to?" . For this conversation, the phrase sounded at least 10 times, for the second conversation at least 20. No answer was received to the main question, the conversation was absolutely useless, it was decided to try to call back after some time, choosing another point of the problem when calling in the hope that an adequate specialist would answer .

They called back again. An adequate specialist did not answer, the same man was on the line and still with the same stupid question.

Question "what does the connector through which the cable is connected to pay and technical work?" got the same ill-fated answer "Which connector is the cable connected to?".

Per phrase "I have two devices working on Wi-Fi, and one from a network cable" , a response was received, "what connector is the cable connected to? The site does not work via Wi-Fi, connect via cable" . It seemed that the individual on the wire did not listen to what was said to him at all, and was also completely incompetent, stating that the site does not work over wifi. But the fact is that my site works fine, both on Wi-Fi and on the network, only technical work is underway in the new version of the office! The specialist does not care about the problem, he continues to pester me with the phrase "Which connector is the cable connected to?".

Question "Do you know what is the difference between the first and second connector?" he replied "they are the same". Despite this, he still continued to fool his head.
Question "they are the same, then why do you need this information?" he replied "Which connector is the cable connected to?".
Per phrase "let's say the first one, what else do you say?" he replied "you didn't look in which connector the cable is connected, I can't advise you further, look in which connector the cable is connected".

My attempts to explain that the technical work that is being carried out on one section of the site will not disappear in any review and I will not get money on the Internet from the fact that he finds out which of the same connectors the cable is connected to, did not lead to anything. The only thing he gave "go to the information kiosk or ATM and pay or call the wizard". According to this "specialist", I had to walk at two in the morning to the other end of the city in order to pay through an ATM or call the master to pay me the Internet?

This man was utter nonsense and absolutely did not understand the elementary essence of the problem. I needed to find out when the technical work would end, and not ruffle my nerves, listening to the utter heresy from the tech support side. "Specialist" does not understand what is at stake. The complete absence of not only logic, but also adequacy.

Apparently the only thing that the technical support of this provider is capable of is to do the usual thing - to fool people with memorized phrases "turn on the button on the modem" or "plug in your computer". It seems that people from the street are recruited for work, the main requirement for which is "so that the computer can be turned on and the program can be opened."

The office on the site was up and running by the morning. Was it really so difficult to say when the technical work would end? If you don’t know, then answer like that, and don’t give out funny phrases from the category of memes on the Internet, don’t connect the network cable on my computer to the technical work on your site.

It is a pity that you can not rate "0", as "1" is too much for such a disgusting service and professionals working to unhook.

Detailed Internet settings byfly

This article will consider setting up the byfly Internet for wired access. It may be needed in such situations:

Just connected to the Internet byfly (informative article what is the Internet)
Reinstalled the Windows operating system
Lost (deleted) connection
And other situations

First, make sure that the technical part is done.
So, we will assume that you have the necessary wires, the byfly service is fully completed and activated (you can check this by calling Beltelecom from your home phone to the free number 123).

Including there is money on the balance sheet, because if there is a minus, accordingly, nothing will work. To verify this, call the Beltelecom help desk at 123 (free of charge from a home phone, paid from a mobile phone).

First, let's check if the main cables are connected, this is not long, but sometimes it saves a lot of time:

The modem must be connected to a telephone cable.
It must also be plugged into an outlet.
A network cable must go from the modem to the system unit, a light should be on or flashing next to the input
This is, in general, all that is needed

Next, we recommend checking the connection between the computer and the modem - it's simple and fast

To do this, we go to the Internet Explorer browser (it is standard, it is always present in Windows), and the correct display in other browsers is not guaranteed, even more so, often some settings are not available in them. So, we use only Explorer.

To check the connection with the modem, we should go to it, it is done like this - in the address bar of Explorera we write the following numbers: 192.168.1.1 or 192.168.0.1 (sometimes they may differ, plus often they are written on the modem itself at the bottom).

I check on the Promsvyaz ZXV10 H208L modem in the article setting Promsvyaz H201L / H208L to mode - Router describes how it is configured. After entering the address, the login page appears.

In general, this is enough for us, because if this page has appeared (and not, for example, a record - the page was not found), then there is a connection with the modem and we just have to create a byfly connection. But, if you still need to go into the settings, then you need to enter the standard values \u200b\u200bhere, usually these are admin and admin (of course, if they have not been changed).

Although even if they have changed, then in order to return the standard admin and admin, you need to reset the settings to the factory settings, that is, reset them to the original ones. This is usually done by pressing the reset hole with a needle or something similar thin. As a result, after this check, we can set up the Internet.

Create a connection

We do it this way - go to the following path (in "windows 7" in the article how to speed up your computer it is described how to speed up your PC):

Control Panel
Network and internet
Network Control Center
Setting up a new connection
In the window that opens, click "next"
Create a new connection

Now in the top line we write down the number of the contract byfly, these are numbers and add @beltel.by to them as a result, you should write something like this there - [email protected]

The second line is the password, usually your home phone number, but if you changed it, then write down the one you changed it to.

If everything is done correctly, then you will have a high-speed Internet connection byfly on the taskbar near the clock on the right. Now you just need to click on it and select "connect". Next, a window will appear in which you need to click connect and everything should turn on the Internet.

Now you just have to launch the browser to visit sites and their pages. We recommend that you read the article on how to remove pop-up ads in Opera. Plus, of course, it is very important to have protection against viruses when entering the global network, you can read more about this in the article.

This article considers only the most common reasons for a slow WiFi connection when working on a modem from Beltelecom M200a.

We do not guarantee a 100% result of an increase in speed, but it will definitely not be worse!

Sometimes the factory settings of the M200a ADSL modem, set in the default firmware, can lead to constant failures in the Internet. slow connection and Internet operation, breaks during the session when using a WiFi connection. The settings that we published for earlier will not be enough in this case, you will have to try changing some of the “default” settings to get a better and more stable result. And note that all the settings in those previously posted articles were correct, there are simply situations with electronics when there is a need to correct something.

So, if WiFi (wireless connection) is permanently disabled, internet is slow(objectively slower than via a network cable) you need to first check some wireless network settings.

Start setting

If the modem is close enough - the signal is strong, the neighbors are not sitting on the tail, the laptop is stable, then ...
We change the settings of the M200a modem itself.

We fix:

We go into the interface of the M200a modem. Next Interface Setup - Wireless. In this tab, we set some parameters manually - if there are / were others;
change the channel number - was allowed 6 set 9, was 1 set 7, etc .;
we put less strong encryption - this often helps. Better weaker data encryption than slower internet. Especially for a home computer, where there is not much to steal from the data. Therefore, you can encrypt less.

Further the same actions (algorithm in pictures):
if the situation is as in the picture below or one of the highlighted arrows.

Let's change the broadcast channel.

Change the stream encryption to a less strong one.

After making changes, click Save. We are waiting for the modem to reboot. After that, our laptop will disconnect from the network, as the network settings have changed.

To reconnect to the updated network, go to Start - Control Panel - Network and Sharing Center - Manage Wireless Networks.

We find our former network already - delete it.

Next, open the list of available WiFi networks. Our network should also appear in this list, with the SSID we saved (in the figure, this is ZTE). Let's connect. We enter the password. Trying to work - the network should start working faster and more stable. You can also set other parameters - for example, you can change channels to arbitrary.

This is one of the methods to speed up slow WiFi and unstable network operation from the M200a modem. If all else fails, call the company, where