Good qualities for a resume. Personal qualities of a leader

Today, to get a job, it is enough to send your resume by e-mail. The part where the professional qualities of the individual will be spelled out is one of the most important for the employer, thanks to the list of characteristics, you can learn a lot about a person without communicating with him.

An employer will understand a lot about a person by reading a list of his professional qualities.

How to present yourself correctly

When compiling a list of qualities of an employee of an organization, it is necessary to list and explain:

• Personal qualities of a person. These are the characteristics that appeared during his socialization.
• Business qualities of the employee. These are the characteristics that describe a person as a potential specialist.
• Key skills. It is necessary to indicate the skills acquired at school, university or in the process of working in another company that will help to cope with tasks in a new place.

When compiling this list, you do not need to move away from the main goal of the resume - further employment in a prestigious organization. Do not list those personal qualities that you do not possess. The deception will be revealed quickly, and the feeling of shame will remain for a long time.

What to write about in a resume

Many people think that a cheerful person will quickly join the team. A good sense of humor can help with informal communication with colleagues, but such a characteristic will not give the desired result, unless you are applying for a job as a toastmaster or animator. What professionally important qualities of a person should be indicated in a resume:

• If you want to emphasize that you are ready for hard work, then you should point out the desire to develop, the presence of increased efficiency, the desire for career growth, stress resistance.
• If you want to indicate the presence of leadership potential, then the following phrases will help: the ability to distribute powers and responsibilities, responsible, there is the skill of negotiating, there is the ability to quickly navigate in a situation and get out of it.
• If you are attracted to a position that requires deep knowledge and good mental abilities, then you need to write about enterprise, the ability to quickly solve problems, accuracy, organization, and analytical thinking.
• If the vacancy requires frequent public speaking, then it is necessary to declare such useful qualities as emotional balance, the ability to control oneself even with a large crowd of people, the ability to find a common language with people, self-confidence, oratory.
• If in the process of work you need to show creativity, then it does not hurt to say about the presence of creative thinking, a non-standard approach to standard things.

Creativity is necessary for creative work

• In addition to the typical useful qualities of a real professional, it is worth pointing out such characteristics that could replace the lack of something in a potential specialist. If there is no experience in a certain area, then you should indicate the ability to grasp everything on the fly and learn quickly.
• Before including this or that characteristic, you should think and soberly evaluate yourself. To confirm or refute the presence of a particular personal quality, you need to give an example of a life situation.
• When compiling a resume, you need to rely on the characteristics that are necessary for working in this position. If an employee will be entrusted with the management of a team or a project, and he has the skills of a leader, then you need to focus on this.

Personal qualities

What other qualities should a specialist have, personal qualities in a resume:

• Knowledge and experience in the use of technologies that are applied during work.
• Clear and prompt resolution of complex issues and tasks. The ability to quickly move on to another task after completing the first one.
• Attentiveness when working with important documents.
• Responsiveness to requests and suggestions.
• Ability to self-motivate and control yourself.
• Focus on quality, not quantity.
• Good speech and presentable appearance. Punctuality.
• Sociability, ability to work in a group and distribute tasks to a certain number of people.
• Quick adaptation to various changes. Rational use of the provided resources.
• Self-criticism and the ability to listen to criticism and the opinions of others.

Don't write resume templates. There are many letters filled with similar texts.

Unusual works, filled not only with typical professional qualities for a resume, but also with interesting nuances, will be worthy of attention.

In the resume of the applicant, a separate section is devoted to personal and professional qualities.

What qualities to include in a resume

We offer you possible options for the personal qualities of a person for a resume:

• accuracy;
• activity;
• ambition;
• analytic skills;
• fast learner;
• politeness;
• attentiveness;
• high efficiency;
• flexibility;
• discipline;
• friendliness;
• conscientiousness;
• initiative;
• performance;
• sociability;
• creativity;
• loyalty;
• reliability;
• persistence;
• resourcefulness;
• focus on results;
• non-conflict;
• optimism;
• oratory;

• organizational skills;
• organization;
• result orientation;
• responsibility;
• responsiveness;
• decency;
• enterprise;
• presentable appearance;
• adherence to principles;
• punctuality;
• innovation;
• self-control;
• self-criticism;
• independence;
• scrupulousness;
• ability to make quick/independent decisions;
• justice;
• striving for professional development / self-improvement / professional growth / development;
• stress tolerance;
• a creative approach to finding ways to accomplish the tasks;
• diligence;
• self-confidence;
• ability to adapt to change;
• teamwork skills;
• the ability to convince;
• good diction;
• purposefulness;
• honesty;
• sense of humor;
• energy.

This list of personal qualities in the resume is not exhaustive.

Strengths and weaknesses in a resume

When indicating positive and negative qualities in a resume, you need to be very careful, since the same characteristic in one situation can turn out to be a virtue, in another, on the contrary, a disadvantage. Much depends on the position for which the resume is written, the corporate culture of the employing company and other personal factors.

Examples of weaknesses and strengths of character in a resume

In the above list of business and personal qualities for a resume, you can choose several (5-10 pieces) of your strengths that meet the requirements of the employer for the position you are applying for. When specifying personal qualities in your resume, be prepared to give a specific example at the interview that demonstrates that you have this characteristic.

Examples of character weaknesses in a resume: lack of work experience; excessive emotionality; inability to lie, etc. - unless you are specifically asked to indicate negative qualities in your resume, you should not mention your shortcomings on your own initiative.

Constantly doing resume writing, I always recommend to everyone to write achievements in the resume. The resume from this becomes stronger and more effective, the applicant looks more solid and you want to talk with him.

What Achievements Will Give You on Your Resume

• Achievements will show you as a successful and productive person. You do not just work and fulfill your duties, you lead the company to prosperity. You do it! Not your boss, but you!
• Professional achievements in the resume play the pride of employers. They also want you to increase their profits, reduce costs, speed up any processes, simplify, secure, invent, etc. Owners want these achievements and that's why they need you.
• Your successes show your responsibility and determination. I don’t like it when people list their personal qualities in their resumes as responsibility, purposefulness, commitment… Such a list doesn’t say anything and doesn’t prove anything, but your achievements do. These are undeniable facts that confirm that you achieve your goals.
• Your accomplishments on your resume hint that you are making a career and growing. They emphasize that you appreciate and love your work, want to succeed in it, grow, achieve more. This, in turn, is a subtle allusion to a high salary and a serious position.

How to write achievements on a resume

Now let's figure out as indicate your progress. I recommend following three rules.

1. Specifics

Personal achievements in the resume must be formulated specifically - increased by 17%, accelerated by 6 seconds, trained 3 managers, wrote 74 articles, passed 4 audits, drew 23 advertising posters, etc.

What to write in a resume about yourself: examples of personal qualities

It doesn’t matter what units you measure with, as long as your result is expressed in numbers.

If the result is difficult to measure, write without numbers and try to describe the essence.

2. Linking achievements to the place of work

Usually, the employer is interested in the last 2-3 places of work, so it is better to describe your successes specifically for them. Each place has its own list of achieved goals.

3. Compliance with the desired position

Very often in counseling I see people pointing out achievements that are not suitable for future work. Many people confuse the level of leader and subordinate. For example, they are looking for a job as a chief accountant, and successes are written at the level of a junior economist. Or a person wants to get a job as a programmer, and before that he worked in his own business and describes his achievements at the highest managerial level.

So, what achievements should you list on your resume? If you are looking for a managerial job, make sure that the level of success is managerial. If you're looking for a job as a line specialist, fit this level.

It doesn't matter who you were before, what matters is who you want to be now. Make your resume for future work, and do not describe what is now.

Examples of achievements in the resume

I want you to see not just examples of achievements in the resume, but also standard errors, so I made a sign in the style of "correct - not correct."

Think about how to describe achievements in a resume in a way that is tasty, look for good wording. It depends on whether they want to invite you for an interview.

Here are some more examples of successes and achievements from real resumes as a sample:

• Organized the transition from GAAP standards to IFRS standards.
• Organized the merging of two CASCO/OSAGO databases into one database of a single format.
• Made the transition from 1C 7.7. on 8.2.
• Successfully passed 4 tax audits.
• Found a direct loss of selling products at prices below cost.
• Licensed 18 filling stations.
• Took first place in the production and sales of clothing models for the year.
• Increased the base of regular English-speaking customers by 70%.

If the details of your work are trade secrets

If you are not allowed to tell the details of your work, indicators and numbers, then stay on the edge of the possible. Tell me about your accomplishments anyway - a little vague, no titles, but tell me.

Systematically and step by step about writing an effective resume

If you think that there are no achievements

It seems to you. Everyone has success and to find them you just need to start looking for them. Perhaps you will not have super achievements and feats, but you will get a modest list. Well, so what!? Everyone's success is different.

I want to make a reservation right away, there are a number of positions where achievements do not matter - a cleaner, a loader, a handyman, a cashier, a fast food restaurant employee, a driver, etc. If your job is on the list of unskilled labor, don't write accomplishments. They will be redundant.

Also read

»How to write a resume

»How to List Key Skills on a Resume

»How to indicate weaknesses and weaknesses in a resume

Personal qualities in a resume with examples

Home / How to write a resume

7 "not" for resume

From year to year, in various publications on employment, experts explain what and how to indicate in a resume. Today we will talk about what should not be in this document.

Practice shows that many job seekers strive to distinguish themselves with a non-standard approach in compiling a resume: either tell something about themselves that should make an indelible impression on the employer, or simply tell everything about themselves. Meanwhile, most of these masterpieces cause only bewilderment or laughter. However, all this would be funny, whenever it was so serious. After all, sometimes because of one single insidious line, no employer invites a person for an interview.

So, what information should not be on your resume ...

90-60-90, photo and other physical data

A description of your appearance in a resume is relevant only for models. When a person applies for a managerial position, height, weight and other clarifications cause the employer to be quite naturally surprised. Of course, there are vacancies where certain standards are required. For example, sellers in boutiques and youth clothing stores want to see slender and no larger than 46 sizes. Or, say, in stores for the full - on the contrary. And, nevertheless, first of all, normal employers are interested in the experience, education and business skills of a candidate for a vacancy. And when an applicant for a managerial position writes about himself that he is “tall, slender, with a pleasant appearance,” it looks strange.

Sports results

One 48-year-old aspirant to a leadership position invariably wrote on his resume: “I run a hundred meters in 14 seconds.” The man, according to his explanation, wanted to emphasize that he was young and vigorous in body and soul. But how did employers perceive this revelation?

What personal qualities should be included in a resume?

Definitely: no one was in a hurry to invite a candidate for an interview. And as soon as this line was removed from the resume, the applicant immediately began to receive very decent offers.

Also, you should not write about your sports ranks received in early childhood, unless you are applying for vacancies in sports clubs and similar organizations.

Family status

In principle, there is nothing wrong if the candidate succinctly indicates “married” or “married” in the resume. But when people go into details, it looks ambiguous. Why does an employer need to know what age and gender your children are when they first meet? Or how many times have you been married? Of course, at the interview you may be asked about this, but this information is clearly superfluous in the resume. And most of the personnel officers who will read your message will decide that family life is a priority for you over career achievements. And this, you see, is not in your favor. The fact that you are an exemplary family man is certainly good. But when you yourself focus on this, you cause doubts among personnel officers.

Personal qualities

One candidate made a lot of fun with the HR community from our site's forum. He said the following about himself: “I take an active life position, but I don’t have bad habits (playing cards, drinking wine, smoking, being attracted to many women).

High efficiency. Scrupulous, attentive, inquisitive, sociable. Seriousness and accuracy, characteristic of mature age. I visit the pool. If the candidate's task is to make the employer laugh, then he coped with this. That's just invitations for an interview, he is unlikely to wait.

Moreover, you can not write about personal qualities at all. After all, no one will say about himself that he is inattentive, optional and sloppy. So personal characteristics are nothing more than general words that do not give the employer any relevant information. Instead, focus on your responsibilities and accomplishments at work.

Achievements

Take this line in your resume seriously. The listed achievements should be closely related to the field of activity in which you are going to get a job. Therefore, “1st rank in rugby” for a sales manager or “winner of a wood carving contest” for an accountant is completely unnecessary information that will cast doubt on the adequacy of the candidate. If nothing of value comes to mind, it is better to exclude the “Achievements” section altogether.

Hobby

If a hobby is related to professional activity, then it is not forbidden to mention it in the resume. But more often than not, your hobbies are a purely personal matter, and there is no point in introducing them to a potential employer.

There were even cases when a candidate was denied a job solely because of a hobby. One manager was looking for a chief accountant. After a series of interviews, he was left with two applicants, and he found it difficult to make a final choice. But then I noticed that one of the applicants indicated extreme sports as a hobby in her resume. And the employer gave preference to another candidate, not an extreme, because he considered that the love of risk does not adorn the chief accountant.

Dreams and plans

It is better not to write about your dreams of becoming a director or simply revealing your personal creative potential in your resume. To talk about career aspirations, you need to be absolutely sure that this is welcome in the company. And in any case, it is better to leave this topic until the interview. After all, a resume is designed to show what kind of specialist you are at the moment, whether you have enough experience to fill a vacant position. And further growth, you see, is a matter of the future.

As for creative potentials and self-realization, they are also not of much interest to the employer, especially with a preliminary acquaintance. Moreover, applicants often invent such phrases that after reading them, the personnel officer has no desire to get to know the candidate better. It’s better to write nothing at all than, for example, something like this: “I have an office dream: to find not only a job that provides livelihood, but also the joy associated with it, bringing a sense of peace.”

Elena Khudyakova
Work For You

One of the most important components of a successful job search is a well-written resume. This small document is designed to distinguish the applicant from other applicants for the position and to interest a potential employer. It is important not only to accurately indicate age, education and work experience, but also personal qualities in the resume. Real-life examples show that recruiters and managers have been seriously paying attention to this information lately. You can seek help from specialists or try to do it yourself.

Important nuances

Before choosing which personal qualities to indicate in a resume, examples and samples you need to study, familiarize yourself with the basic rules for filling out this section.

• Any information must be reliable and truthful. Deception will sooner or later be revealed anyway, so you should not lead by the nose either those around you or yourself.
• Personal qualities should be stated briefly and clearly. However, you should not use only hackneyed general phrases that do not carry any specific information for a potential employer.
• This section, like the entire resume as a whole, must be written correctly, without errors and colloquial vocabulary.
• As a rule, they are asked to indicate the five most important personal qualities, so there is no need to overdo it and list everything in a row. It is necessary to carefully analyze which particular traits of character or behavior can be useful for a particular profession or position. For example, an economist does not have to be creative at all, but the ability to get out of conflict situations is very useful for a salesperson.

Groups and Templates

Personal qualities for a resume can conditionally be divided into several groups, each of which has its own template phrases.

• Work and duties. These include: high efficiency and diligence, purposefulness or focus on results, analytical skills, determination, responsibility, ability to adapt, discipline.
• Relationships with people. Templates: sociability, friendliness, stress resistance and non-conflict, the ability to convince, the ability to work in a team, justice, politeness, competent speech.
• Creative thinking and development. Possible options: easy learning, desire for development, desire for self-improvement, creativity, creative approach, resourcefulness.
• Character features. Typical expressions: perseverance, attentiveness, accuracy, activity, punctuality, decency, cheerfulness.

Personal qualities in a resume: examples of writing for some professions and positions

There are many template phrases that can be used when compiling a questionnaire. The employer carefully examines the personal qualities in the resume.

Leader example:

• focus on the result of the work of the whole team;
• the ability to persuade and direct; the ability to quickly analyze the situation and make decisions;
• stress tolerance;
• increased performance.

Accountant: attention to detail, scrupulousness when working with documents, the ability to easily learn and adapt when changing legal requirements, perseverance, decency.

Lawyer: literacy, the ability to find, memorize and analyze the amount of information, perseverance when working with documents, the ability to make decisions quickly, contact.

Secretary: pleasant and well-groomed appearance, competent speech and good diction, ability to communicate, ability to smooth out conflict situations, quickness, accuracy.

It is very important to correctly describe personal qualities for professions that involve working with people (managers, salespeople, consultants, etc.). You can use the sample to write a resume.

Personal qualities (example): sociability, the ability to easily establish contact, the ability to convince, stress resistance, non-conflict.

First job

If the resume is being compiled for the first time, and there is nothing to fill in the labor activity column yet, then in the section on the personal qualities of a specialist it is better to indicate the following:

• desire to develop and improve;
• fast learner;
• good memory;
• activity;
• creativity and creative approach to work;
• desire to work in a team.

However, do not forget about the relevance of qualities for a particular place of work.

Nobody's perfect

From the information presented in the previous paragraphs, it is clear how to write personal qualities in a resume. The examples above will help you understand and correctly complete this section. But what if the employer asks you to state your shortcomings?

In no case should this item be ignored and left blank. Because perfect people simply do not exist. Reluctance to point out your weaknesses can alert a potential employer. In this matter, it should be remembered that some negative character traits or behaviors for some professions are simply unacceptable, but for others they do not matter or, on the contrary, can be very useful.

So, let's look at personal qualities in a resume: examples, weaknesses in a favorable light:

• Excessive scrupulousness or perfectionism. For the organizer of the holidays or the animator, such a shortcoming, most likely, will greatly interfere with the work. But such an accountant or financier will be just a godsend for the manager.
• Excessive activity. For professions that require perseverance (analysts, accountants, economists, accountants, seamstresses, telephone operators, etc.), this is a big drawback, but for those who are expected to "roll mountains" (managers, salespeople, journalists, etc.) ), this negative quality is actually simply irreplaceable.
• Inability to deceive or deceive. For the seller, most likely, such a shortcoming will be significant, but an assistant manager with such a weak side will suit a potential employer.
• Having bad habits. Today, many firms and enterprises refuse to employ people who lead an unhealthy lifestyle, but a person who smokes cigarettes will fit quite harmoniously into the position of sales manager in a tobacco company.
• Appearance. For example, extra weight can be a huge disadvantage for many professions, but for a help desk dispatcher or a telephone operator taking taxi orders, such a disadvantage does not matter, because no one will see it.

Resume at the interview

When writing your description, you should take into account the likelihood that at the interview the applicant will be asked to confirm what was written with specific actions. Therefore, it is worth seriously considering what personal qualities to indicate in the resume.

Example: a person applying for the position of an analyst wrote about his ability to quickly find any information. At the interview, he may be asked to do this in order to make sure that he has this skill in practice.

Or another example: an applicant for the position of a sales manager who easily finds an approach to people may be asked to get to know each other and take the phone number from the first person they meet.

Such checks are now very popular and are used in hiring in many large companies.

Discipline, accuracy, timely completion of tasks;

Readiness for additional work;

Ability to overcome difficulties;

Initiative;

Ability to make decisions;

Use your time rationally;

Attitude towards learning and self-learning;

sociability, sociability;

Potential for professional and career growth;

Organizational skills.

;3 Professionalism (the ability and inclination of a person to effectively perform a certain activity):

Level of intellectual development;

Ability to analyze and generalize;

Logic, clarity of thinking;

The desire to search;

Possession of theoretical and special knowledge, skills and abilities.

4 moral qualities:

industriousness;

integrity;

Honesty;

Responsibility, integrity;

Mandatory;

Self-criticism;

Motives to work.

5 Potential( characterizes the possibility of carrying out certain types of activities ), abilities and personal qualities, necessary for the performance of official duties :

Independence, determination;

Self-control, self-control;

Speed ​​of reaction;

Emotional and neuropsychic stability.

For managers, additional assessment factors are the ability to:

Plan activities;

Organize the work of subordinates;

Manage in critical situations;

Work with documents (develop, coordinate draft decisions, monitor their implementation);

Delegate authority (provide subordinates with clear instructions, rationally distribute responsibilities, determine and control deadlines, provide necessary assistance);

Develop subordinates (help in adapting, mastering a new job, organizing training and advanced training);

Interact with other departments (coordinate activities, negotiate, build good relationships);

Maintain moral principles;

Innovate (look for new approaches to problem solving, be creative at work, overcome resistance).

Attestation assessment of personnel - activities in which the employee himself, his work and the result of his activity are evaluated. Attestation assessment of personnel is the basis of many management actions: internal relocations, layoffs, enrollment in the reserve for a higher position, material and moral incentives, retraining and advanced training, improvement of the organization, techniques and methods of managerial work. Preparation for certification includes the following activities:

Drawing up the necessary documents for the certified;

Development of certification schedules;

Determination of the composition of the attestation commissions;

Organization of explanatory work on the goals and procedure for certification.

The specific dates, as well as the schedule for the certification and the composition of the certification commissions are approved by the head of the organization and brought to the attention of the certified employees. The next certification does not include persons who have worked in organizations for less than a year, young professionals, pregnant women and women with children under the age of

Issues for discussion

1 Describe the methods of personnel assessment.

2 By what criteria is the work of the applicant evaluated?

3 Describe the personal means of assessing staff.

4 What is the essence of the expert assessment of personnel?

5 What are the main tasks to be solved when assessing the effectiveness of labor activity?

6 What indicators characterize the activities of employees in relation to advanced training?

7 How can personnel assessment affect production efficiency?

8 What is the significance of assessing different categories of workers?

Staff development

Scientific and technological progress, which has covered all spheres of social production, constantly requires an increase in professionalism and a systematic change in the content and technology of labor. Changing the goals of social development and ways to achieve them, functioning in market conditions dictate the need for retraining of personnel in terms of mastering market mechanisms, adapting to new social conditions, retraining in connection with structural changes in the development of production and the introduction of modern technologies and labor methods. High professionalism and at the same time the ability to quickly adapt to constant changes and fluctuations in the internal structure of the organization and in the external environment were required from the personnel. However, the training of new personnel is not carried out in a short period, and the one-time release of workers with long work experience can develop into a major social problem. Therefore, each organization faces the task of training its staff along with the selection of new employees and their professional adaptation. Postgraduate professional education is carried out through postgraduate studies, doctoral studies organized at institutions of higher professional education and scientific institutions that have received the right to do so. The constant improvement of the educational standard, the complexity and responsibility of the work of personnel, changing working conditions and technologies require continuous additional education. It is carried out on the basis of a license for additional educational programs by institutions of advanced training, courses, vocational guidance centers.

Personnel development is a set of organizational and economic activities in the field of training, advanced training and professional skills of personnel, and stimulation of creativity. The possibility of development should be presented to everyone, because as a result, not only the person himself improves, but also the competitiveness of the organization where he works increases.

The need for professional development is due to the need to adapt to changes in the external environment, new models of equipment and technology, strategy and structure of the organization.

Training is a method of personnel training aimed at improving the efficiency of the organization. It allows:

Increase the efficiency and quality of work;

Reduce the need for control;

Solve the shortage problem faster;

Reduce turnover and the costs associated with it.

Specific objectives of staff training:

Raising the general level of qualification;

Obtaining new knowledge and skills, if the nature of work changes or becomes more complicated, new areas of activity are opened;

Preparation for a new position;

Acceleration of the adaptation process;

Improving the moral and psychological climate.

first step in the organization of training is the analysis of work (a list of special knowledge and skills required for its implementation).

Second step. Comparison of the job specification with the level of training of the employee, which allows you to identify the problems he has

(lack of skills, experience, ignorance of methods, etc.) and formulate learning objectives.

Third step- determination of how the learning process can solve these problems, where and in what form it should be carried out - in the workplace on the job, in the organization; with a break from production (all kinds of centers, schools, other organizations).

The current labor legislation provides for the following forms of training for employees of enterprises: vocational training, retraining, advanced training, training in second professions.

Training of new employees – initial vocational and economic training of persons employed by the enterprise and who previously had no profession, their acquisition of the knowledge, skills and abilities necessary for occupying a position.

Retraining (retraining) is organized for the development of new professions by released workers who cannot be used in their existing specialties, as well as by persons expressing a desire to change their profession, taking into account the needs of production.

Training - training after receiving basic education, aimed at consistently maintaining and improving professional and economic knowledge, skills, and increasing mastery in the existing profession.

briefing It is an explanation and demonstration of working methods directly at the workplace and can be carried out both by an employee who has been performing these functions for a long time, and by a specially trained instructor.

Work - is the use of mental and physical abilities of people, their skills and experience in the form of goods and services necessary for the production of economic and social benefits. Stimulation of labor is the central link in the management system. One of its most important areas is the regulation of wages. Wage is the payment for labor, or the price of labor. It should reflect its volume, quality, physical and moral-psychological, intellectual costs, the complexity of the process, the degree of risk, etc. Wages in any socio-political and socio-economic system are regulated by the state. Forms of remuneration - piecework and time. To optimize personnel management, if conditions permit, incentive types of remuneration are selected. Material incentives for personnel must meet certain requirements. These include:

Simplicity and clarity of the incentive system for each employee;

Efficiency to encourage positive results;

Formation among employees of a sense of a fair system of incentives;

Increasing interest in the overall results of the activities of the unit, organization;

Striving to improve individual performance.

Issues for discussion

1 Certification of personnel.

2 Stages of the certification process.

3 Explain what is meant by staff development.

4List the main areas of professional training and advanced training of personnel.

Head in the personnel management system

Management style social production - a set of methods and techniques that make it possible to exert a targeted impact on the labor activity of people.

To determine the style, the following parameters of interaction between the leader and subordinates are usually used: decision-making techniques, the method of bringing decisions to the executors, distribution of responsibility, attitude to the initiative, recruitment, own knowledge, communication style, nature of relations with subordinates, attitude to discipline, moral influence on subordinates.

The style a leader uses is determined by two factors: tricks with which he encourages employees to perform their duties, and methods , which controls the results of the activities of their subordinates.

Authoritarian style leadership is based on the absolute will of the leader within the institution, the idea of ​​his infallibility and the consideration of the team as the executor of orders. The authoritarian style leader makes decisions alone, commands, orders them to be carried out, assumes the main responsibility, suppresses the initiative, selects workers who cannot become his rivals, keeps a distance from subordinates, resorts to punishments as a powerful method of stimulating work.

Democratic style (from Greek demos - people and kratos - power) is based on the active participation of the entire team in solving management problems, respecting the rights and freedoms of participants in the labor process, developing their creative potential and initiative, with the leader playing the leading role in making decisions and ensuring their implementation. A leader of a democratic style in his activity always relies on public organizations and middle managers, encourages initiative from below, emphasizes his respect for his subordinates and gives instructions not in the form of prescriptions, but in the form of suggestions, advice or even requests. Listens to the opinion of subordinates and takes it into account. Control over the activities of his employees is carried out by him not alone, but with the involvement of other members of the team. The head of the democratic style manages people without brute pressure, encourages the creative activity of subordinates, and contributes to the creation of an atmosphere of mutual respect and cooperation in the team.

liberal style (from lat. Liberalis - free) is based on providing the team with maximum freedom of activity, regulated only by the ultimate goal, without active interference in the methods of achieving it. A leader adhering to this style makes decisions at the direction of superior employees or based on the decision of the team. He relieves himself of responsibility for the progress of work and transfers the initiative into the hands of subordinates. In relations with subordinates, the liberal leader is polite and friendly, treats them with respect, tries to help in resolving their requests. But the inability of such a leader to direct the actions of employees can lead to the fact that freedom will be mistaken for permissiveness.

In real life, no leadership style is found in its purest form. In the behavior of almost every leader, there are features inherent in different styles with the dominant role of any one of them. The success of choosing a management style is determined to a decisive extent by the extent to which the leader takes into account the abilities of subordinates and their readiness to implement his decisions, the traditions of the team, as well as his own capabilities, due to the level of education, work experience and psychological qualities. The style of work chosen by the leader depends not only on himself, but also to a large extent on the preparation and behavior of his subordinates.

In a team managed by democratic style, organization and performance indicators are stable regardless of whether the head is in the position or on a business trip, vacation, etc. authoritarian In the same style of work, the absence of a leader leads to a significant deterioration in activity, which is activated again with his return. In the presence of a liberal leader, workers tend to be less active than when he is outside the team. It should also be noted that leadership style is not set once and for all, it can and should change depending on conditions. It is necessary to take into account the composition of the team, the level of knowledge and skills of its members, the time frame of work, the urgency of the tasks, the degree of responsibility depending on the needs that are dictated by the prevailing conditions. An important condition that determines the effectiveness of management is the authority of the personality of the leader . If it is high, then both democratic and authoritarian methods of government are acceptable. But great authority can bring not only benefits, but also harm. On the one hand, the leader makes it easy to achieve the fulfillment of his instructions and subjugate people, and on the other hand, it helps to suppress the independence and initiative, creative thinking of subordinates. A modern leader needs to be aware of the requirements of the time and be flexible, and in case of changing external conditions and the emergence of new needs, change outdated styles and methods of leadership.

Special tact has to be shown when it is necessary to show the shortcomings of the work of people who are older in age, occupying positions in their time and having a high status.

Any leader has hours of reception of employees on personal issues, in the solution of which he takes an active part. An employee must be sure that the organization will support him in a difficult situation, and this will not be done in the form of handouts, but as recognition of merit and respect for his personality.

Issues for discussion

1 The nature and content of managerial work.

2 Psychological problems of leadership.

3 Restrictions that prevent the effective work of the team.

4 Biographical characteristics of the leader.

5 Abilities.

6 Personality traits.

7 Factors of successful activity of the head.

8 Describe leadership styles.

Motivation of labor activity

Attitude towards work - the degree of use of human capabilities, how a person uses his capabilities for highly effective activities.

Thus, motivation is a set of internal and external driving forces that motivate a person to activity.

Need - the primary source - the need for what is necessary for a normal existence: food, housing, procreation.

Needs: spiritual, intellectual, cultural and social.

Interest - a conscious need for goods, objects, activities. Interest induces a person to certain social actions.

motive - conscious attitude to their activities.

Value Orientations - this is a more rigorous concept that characterizes a stable attitude towards ideals (the highest goal).

Incentives - the provision of external influence on a person in order to induce him to certain labor actions (certain labor behavior).

Incentives are influenced by a large group of objective and subjective factors that shape a person's attitude to work.

Objective factors - socio-political situation, economic compliance of regions, working conditions at the enterprise, level of organization and culture at the enterprise, demographic structure of the team, moral and psychological climate.

Currently, either a recruitment agency or a personnel management service is engaged in personnel assessment. And for each of them motivational criteria are different.

Subjective factors - personal characteristics of the employee himself (gender, age, education, upbringing, profession, length of service, personal experience, professional culture, job orientations).

Through objective factors, the level of task management by positions, the discipline of labor activity, the degree of initiative, creative search, and ways to improve performance are determined.

Through subjective factors, the degree of satisfaction with the work of an employee, individual work capacity, and the mood of an employee are determined.

There are always different social groups in the team.

social group - employees with common features that unite them (profession, level of education, work experience). Social groups form the social structure of the team, which is the most important component that affects the effective work of the department (organization).

Personnel management should influence the motivation of people so that the employee has a desire to work, a desire to prove himself from the best side. Worker models are extremely important. In his work, the manager must create integrity, he must be aware of what result of the work will be the final one. At the same time, his subordinates must see the importance of work (have material incentives), be able to participate in decision-making and, of course, there must be a connection between the manager and the employee. Evaluation of the effectiveness of the employee's work depends only on the manager. Therefore, it must be objective and fair. Designed on the basis of these principles, the work ensures the internal satisfaction of each participant. It was on the basis of these data that a model of job characteristics in terms of motivation was developed.

Issues for discussion

1 What is motivation?

2 What is included in the structure of the motive?

3 Tell us about the mechanism of labor motivation.

4 In what groups can needs be combined according to the theory of A. Maslow?

5What are the main functions of staff incentives?

6 How do the theories of A. Maslow and F. Herzberg compare?

7 What is the most important point of V. Vroom's theory?

I welcome you to the pages of the blog site. Writing a resume, especially if this is a first-time process, raises a lot of questions and confuses many people. What to write in personal qualities in a resume? What skills, knowledge and abilities to specify? Is it possible to hide your shortcomings from a potential employer?

These are only the smallest part of the questions that a person tries to solve when compiling his first resume. And not in vain, because this is, in fact, a very responsible task. It has its own principles, features, rules that you need to know about. A person who wants to get a good job should first get theoretical knowledge on how to characterize himself in a resume. We will dwell on this in more detail.

Important aspects in writing a resume

Before considering an example of what qualities to indicate in a resume, consider the basic rules for creating and filling out this document. Here are the main requirements:

1. All data written in your resume must be true. Remember that if you get a position by deceit, sooner or later it will be revealed. Also keep in mind that not always those qualities that you consider a disadvantage are really them. What is not suitable for an employee in one area will be excellent for another.
2. Personal characteristics for the resume must be indicated concisely. Do not paint yourself "everything in all colors" - you will always have time to do this at the interview.
3. Avoid any mistakes - grammar, spelling, syntax and punctuation. This section of your resume, like everything else, should be as perfect as possible.
4. Analyze everything you write. Before you start compiling your "business card", determine exactly which personal qualities are important to include in the resume, and which ones can be left out. Be sure to consider what is expected of you in a particular position. Those qualities that would be great for an accountant will not be important at all for a manager or computer scientist.

And a few more nuances. The list of personal qualities for a resume should not contain more than 5-6 items. Choose only the most important for your profession, do not copy everything from templates that can be found on the Internet. Keep in mind that you still won’t be able to deceive an experienced employee of the personnel department, but you can completely spoil the first impression of yourself - which, by the way, is very important.

List of personal qualities that can be included in the resume

Personal characteristics for a resume can be divided into several groups. Each of them has its own characteristics, but from all these subsections, you should choose the most basic points. So, let's look at them separately.

Working moments

You can briefly describe the job qualities of an employee for a resume from the list below. It can include:

• diligence;
• high working capacity;
• purposefulness and purposefulness;
• ability to think analytically;
• sense of responsibility.

Here you can also add such qualities as discipline and the ability to solve complex labor problems.

Relationships with colleagues

A list of qualities for a resume must contain information about how well you know how to get along with people. In this case, employers pay attention to:

• sociability;
• friendliness;
• psycho-emotional balance;
• ability to be polite.

You should indicate how good you are at persuading people, as well as being literate in communicating with other people.

Intellectual development, creativity

Of great importance for the resume are the creative and intellectual qualities of the employee. They appear as:

• easy learning abilities;
• desire to learn new things;
• desire to grow above yourself and improve your skills;
• creativity;
• resourcefulness.

Note. Get creative with your work, but only where it's needed. For example, an excessive sense of humor will be inappropriate if you are going to get a job in an accounting office. But such a character trait is perfect for a host or screenwriter of entertainment events.

Other character traits

An example of your advantages in a resume from your personal, non-professional qualities, you can indicate with the words:

• active;
• punctual;
• attentive;
• careful;
• scrupulous;
• cheerful, etc.

These characteristics should be summarized briefly. Still, the employer will be more interested in your professional merits.

So, we examined in detail the question of what can be written in the column with the advantages of your candidacy for the position you want to take. Now let's take a closer look at specific examples that will help you write a resume correctly.

Examples by profession

Examples of personal and business qualities in the resume are given below. But be careful: this is just information for review, you do not need to rewrite everything in a row. HR specialists are very quick to figure out such “tricks”, and this often leads to a guaranteed failure.

Example #1: Manager

Personal and professional qualities for a sales manager resume should be closely interconnected. This is a person who has serious responsibilities on his shoulders, because it depends on him how the company will develop in the future.

So, personal qualities in a resume: an example for a male manager:

• sociability (sociability);
• the ability to convince;
• persistence;
• ability to resolve conflict situations;
• initiative.

Of course, women can also work in management. And in this case, it is important to indicate how emotionally stable they are in stressful situations. But it's important to know how "stress-resistant" is spelled on resumes, because the term isn't always well received by some executives.

If you want to display your psycho-emotional stability, it is better to write “reliable”, “emotionally restrained”. It's more solid and professional.

Example two: accountant

An accountant is a specialist on whom, without exaggeration, the fate of the entire company depends. Any inaccuracies or errors can lead to serious financial losses for the company.

For an accountant's resume, knowledge of special programs is important. A candidate for this position is required to indicate all, without exception, the programs with which he worked.

As for strengths, it should be noted here: reliability, emotional balance, perseverance, good learning ability, responsibility. As for point 4, it should not be written “in plain text” in the official summary. A synonym for the term "learnability" for a resume can sound like "susceptibility" (to new information).

Example #3: Leadership Position

It would seem that what is difficult in the position of a leader? There is perseverance, ambition and a "steel rod" in character, which means that everything will be easy and simple. Oh, and no! In fact, there are much more requirements for such candidates, and even nit-picking, than for ordinary employees.

So, you're wondering "how to present my strengths" for a potential manager's resume? Here's a good example for you:

• loyalty;
• patience;
• the ability to be a leader;
• justice;
• hardness;
• determination;
• perseverance;
• analytical thinking.

Many firms work with foreign partners, so if you, as a potential head of one of the departments, indicate the knowledge of foreign languages ​​in your resume, this will be a huge plus for you.

Example Four: Secretary

At the word "secretary", many immediately have an image of a young, pretty girl in a strict but attractive business suit. This is already a stereotype, which, moreover, has nothing to do with the profession. In fact, the secretary is a responsible person, so the summary in this case should be drawn up with no less scrupulousness than that of the head of a particular department.

As an example, the secretary should indicate knowledge of the PC in the resume. No, he is not required to write system codes or entire programs - there are IT specialists for this. However, the secretary will have to work with many programs for maintaining records.

The personal qualities of the secretary in the resume can be indicated as follows: responsibility, perseverance, disposable appearance, literacy, courtesy, sociability.

Note. Let's make a small correction: many employers do not perceive such a word as “sociability”. Synonyms for the term sociability for a resume can sound like sincerity, friendliness, responsiveness, etc.

Example #5: IT Specialist

Examples of PC ownership in the resume - that's what potential employers expect from IT people. One phrase “I know the computer well, I can work miracles with it” can greatly spoil your reputation, which, moreover, you have not even managed to earn yet. So how do you present yourself in the best possible way?

Give an example of what programs you own that can be included in the resume. But do not write everything in a row - select only those that are really important for an employee in your profession. It is clear that even an ordinary worker can use the Word program, so it’s better not to include it here.

As for personal qualities, it is important for an IT specialist:

• analytical thinking;
• purposefulness;
• propensity for teamwork;
• ability to handle large volumes of information

An IT specialist should be able to easily resolve conflict situations, especially if he is going to get a job in a company with a serious client base. In that case, how do you spell "non-conflict" on your resume? It is recommended to replace this word with the understandable term "compliant", "compliant", "compliant".

But these are far from all the qualities of IT workers that potential employers want to see. In addition to indicating the level of PC use, qualities in the form of:

• independence;
• sense of responsibility;
• vigor;
• curiosity;
• creativity.

This list can be continued indefinitely, but the main thing that you should remember is: enter only those items that will be in demand within the walls of the company where you are going to work.

What else do you need to know?

Today, almost all areas of business require employees with knowledge of computer technology. Even if not thoroughly (if this is not a programmer), then at least basic.

So, how to describe the degree of computer proficiency? Let's take a small example. There are 3 conditional levels of PC proficiency:

• confident user;
• average skill level;
• First level.

But to describe in detail knowledge in the field of the computer sphere, or to give a whole list of the most complex programs, is not worth it. It is unlikely that the personnel department will re-read them, or arrange a test for you, if we are not talking about the work of a programmer.

You can simply include a small example in your resume that will reflect your experience on the computer. So, note that you know (for example) the basics of operating the Word Excel system if you are an economist, 1C if you are an accountant, etc. This will be enough for a potential boss to understand if you are suitable for him.

What do you not need to write?

Leisure activities are something that should not be listed on a resume. Of course, if the authorities themselves did not show interest in this. Perhaps you will be asked about this during the interview, then you can briefly and concisely describe your hobbies and hobbies.